Users are entitled to a refund if certain thresholds or standards are not met by the service

Classification: good

Weight: 30



Service Title Rating Status Author
Steam "<p>You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements. maybe you bought a game by mistake. maybe you played the title for an hour and just didn't like it.</p> <p>It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look." approved user 452
Cloudant Cloudant will refund a portion of charges if availability levels are not met draft import script
travelzoo Vouchers Can be Redeemed for Cash approved michielbdejong
meetup "To provide you with a refund, if entitled;</li" approved arthurlutz
Posteo "If the contract is ended prematurely (by either party) any remaining credit can be refunded." approved rahcor
Harper Macaw Shop "Once an order has been placed and processed by Harper Macaw, it may only be cancelled with the consent of Harper Macaw. Items may be added to processed orders, but additional product and shipping charges will apply. If items are cancelled from a processed order, a 20% restocking fee may apply. Any return of product should occur within thirty (30) days of delivery of product and will be solely at your expense. Any refund for returned product will be determined at Harper Macaw’s discretion and may incur a 20% restocking fee. Harper Macaw will make any refund within thirty (30) days of Harper Macaw’s receipt of product.</p> " approved ToS;DRemuedu
vimeo "Users who purchase annual subscriptions have thirty (30) days after their purchase to cancel and receive a full refund. Users who purchase monthly subscriptions have five (5) days after purchase to cancel and receive a full refund. In the case of Live subscription products, refunds are not available if the user has exceeded the storage or bandwidth threshold set forth in the refund policy presented at the time of purchase. After the cancelation period ends, all purchases are final and all fees paid are non-refundable, even if your account is later terminated by Vimeo. " approved Peepo
Upcloud "For all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer." approved
FAKKU "Our return policy for Physical Goods lasts 30 days. If 30 days has gone by since your purchase, unfortunately we can’t offer you a refund or exchange on any Physical Goods purchased from us.</p> <p>If a Digital Good does not meet your expectations, for any reason, you may request a refund up to 7 days since the initial purchase. Access to the Digital Good will be removed from your account once the refund has been initiated.</p> <p>To be eligible for a return, your Physical Good must be unused and in the same condition that you received it. It must also be in the original packaging.</p> <p>Several types of Purchasable Goods are exempt from being returned, such as gift cards or digital codes.</p> <p>Digital Goods unlocked with the purchase of a Physical Good are dependent on persisted ownership of the same Physical Good. Refunding or cancelling a Physical Good purchase will revoke the Digital Good from your Account.</p> <p>Please note that your account will be subject to review if we encounter you making multiple refund requests.</p> " approved ToS;DRemuedu
protonmail "<p>For ProtonMail Professional Plan users, the Company aims to provide Service availability of 99.95% or better. If downtime in any one month exceeds 0.05% of that month, the Company will credit the user’s account. Service credits are applied at the user’s request and will apply toward the balance due at the end of the next billing cycle (either monthly or yearly).</p> <p>The Company calculates service credits in the following way:</p> <ul> <li>If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost.</li> <li>If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.</li> " approved denishdk
NordVPN "If you wish to claim a refund, you can do so within 30 days following your purchase of NordVPN Service. We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder NordVPN service for you and we resolve most of user issues encountered.</p> <p>Subscriptions purchased via the iTunes/App Store are subject to iTunes/App Store refund policies. This means we cannot grant refunds if you purchased an app through iTunes/App Store – you will have to contact store support for that. Payments made using prepaid cards or gift cards will not be refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars will be refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).</p>" approved kkylemr
WantToKnow.nl/.be "9. Garantie</strong> </p> <p>Voor alle artikelen die de afnemer bij WantToKnow koopt, geldt de wettelijke garantie. Dit betekent dat een artikel in goede staat moet verkeren en bij normaal gebruik naar behoren dient te functioneren. Wanneer de afnemer een artikel ontvangt, waarbij dit niet het geval is, biedt WantToKnow de afnemer zo snel mogelijk een passende oplossing. Dit kan zijn terugbetaling van het aankoopbedrag of het zenden van een vervangend, correct werkend exemplaar.<br> 9.1 Naast de wettelijke garantie geldt voor bepaalde artikelen de fabrieksgarantie van toeleveranciers van WantToKnow. Een fabrieksgarantie is een extra garantie die wordt gegeven door de importeur of fabrikant. De fabrikant of importeur kan zelf voorwaarden stellen aan deze garantie. Ook is de garantieduur afhankelijk van de fabrikant. Meer informatie over de fabrieksgarantie vind je in de documentatie van het betreffend geleverde artikel. WantToKnow zal zich inspannen om deze extra garantie beknopt bij haar aanbieding van het betreffende product te vermelden." approved Yannick WTK
Sunnah One-Stop Store | id-Booth SG© "All orders are well packed and secured from causing any damage before dropping your order in the post box, therefore it is extremely unlikely that your package will arrive&nbsp;damaged. However, in the event that something unfortunate&nbsp;has happened, we will do a refund or replace faulty or damaged products on a case-by-case basis reported&nbsp;within 14 days from the dispatch of your order. The total value of the refund will equal the total cost of the goods purchased excluding mailing fees. A refund will be made in the same form that you originally paid for your order as soon as possible upon receipt of the damaged/faulty products you have returned.<br>" pending ToS;DRemuedu


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