For all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer.
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Previous Status: PENDING
Updated Status: APPROVED
Previous Analysis: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions
Updated Analysis: The Terms of service state in the Service Level Agreement that "for all unscheduled interruptions in the provision of the Services, which are due to hardware or telecommunications failures that last longer than 5 minutes, UpCloud shall offer compensation to the Customer." Note that there are are situations that will be exempt from UpCloud’s service guarantee.
Previous Title: Users are entitled to a refund if certain thresholds or standards are not met by the service
Updated Title: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions
Previous Analysis: Generated through the annotate view
Updated Analysis: Users are provided compensation according to Upcloud's service level agreement for any unscheduled interruptions
Title: Users are entitled to a refund if certain thresholds or standards are not met by the service
Analysis: Generated through the annotate view
Status: PENDING