<p>For ProtonMail Professional Plan users, the Company aims to provide Service availability of 99.95% or better. If downtime in any one month exceeds 0.05% of that month, the Company will credit the user’s account. Service credits are applied at the user’s request and will apply toward the balance due at the end of the next billing cycle (either monthly or yearly).</p> <p>The Company calculates service credits in the following way:</p> <ul> <li>If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost.</li> <li>If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.</li>