Users are entitled to a refund if certain thresholds or standards are not met by the service


Service: protonmail
Status: approved
Changes: 2
Source: link
Author: denishdk


<p>For ProtonMail Professional Plan users, the Company aims to provide Service availability of 99.95% or better. If downtime in any one month exceeds 0.05% of that month, the Company will credit the user’s account. Service credits are applied at the user’s request and will apply toward the balance due at the end of the next billing cycle (either monthly or yearly).</p> <p>The Company calculates service credits in the following way:</p> <ul> <li>If the monthly uptime is less than 99.95% but equal to or greater than 99.0%, the service credit is equal to 10% of the Service’s monthly cost.</li> <li>If the monthly uptime is less than 99.0%, the service credit is equal to 30% of the Service’s cost.</li>


Comments:
On 2019-06-14 04:57:51 UTC, jessew wrote:

approved: without comment



We track editorial changes to analyses and updates to a point's status and display the previous versions here as part of an effort to promote transparency regarding our curation process.

Version 1: 2019-06-14 04:57:51 UTC by jessew

Previous Title: No changes recorded

Updated Title: No changes recorded

Previous Analysis: No changes recorded

Updated Analysis: No changes recorded

Previous Status: pending

Updated Status: approved

Version 2: 2019-04-23 17:04:24 UTC by denishdk

Previous Title:

Updated Title: Users are entitled to a refund if certain thresholds or standards are not met by the service

Previous Analysis:

Updated Analysis: Generated through the annotate view

Previous Status:

Updated Status: pending