Once an order has been placed and processed by Harper Macaw, it may only be cancelled with the consent of Harper Macaw. Items may be added to processed orders, but additional product and shipping charges will apply. If items are cancelled from a processed order, a 20% restocking fee may apply. Any return of product should occur within thirty (30) days of delivery of product and will be solely at your expense. Any refund for returned product will be determined at Harper Macaw’s discretion and may incur a 20% restocking fee. Harper Macaw will make any refund within thirty (30) days of Harper Macaw’s receipt of product.</p>