It will explain the choices you have about how your personal information is used and how we protect that information.
We refer to the WebMD Sites and Apps, along with the information and services made available to you through the WebMD Sites and Apps, as the “Services.”</p>
<p>References to "WebMD," “we” or “us” mean WebMD LLC, including any company that WebMD LLC controls (for example, a subsidiary that WebMD LLC owns).
Even if you do not register with or provide any personal information to WebMD, we collect information about your use of the WebMD Sites and Apps and the Services.
We may also acquire information about our users from external sources.</p>
<p>When you use the Services, we collect information as follows:</p> Registration <p>While you may use most of the Services without registering, certain Services do require that you register with WebMD for them to function properly.
If you choose to register or update an existing account with WebMD or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your WebMD account.
You are responsible for ensuring the accuracy of the personal information that you submit to WebMD.</p> Interactive Services <p>Some of our Services, such as WebMD Symptom Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You are not required to register with WebMD to use WebMD Symptom Checker and if you are registered with WebMD, we do not associate information that you submit to the Symptom Checker with registration information that you have previously provided.</p> WebMD Health Manager <p>WebMD Health Manager provides you with a secure place to gather, store, manage and share your personal information and provides tools and services to better manage your health and the health of your family.
You are required to register with WebMD to use WebMD Health Manager.
WebMD Health Manager has the ability to use information that you provide to send you personalized emails or secure electronic messages.
Furthermore, WebMD does not use any information that you submit in connection with WebMD Health Manager to deliver any advertisements to you on or off of the WebMD Sites.</p> WebMD Lab Testing <p>Certain WebMD users located in the United States may be eligible to participate in WebMD Lab Testing, a service powered by PWNHealth, which enables you to place a secure online order for certain lab tests.
Once you’ve ordered your test, you’ll visit a designated testing center where an experienced lab technician will collect your samples.
WebMD has selected PWNHealth to provide care coordination (including independent physician review of test orders) and other administrative services (including processing credit card payments for the lab test orders).
Ordering a lab test with WebMD Lab Testing requires you to register with WebMD.
WebMD will share the personal information you use to register with WebMD with PWNHealth for purposes of processing and administering your lab test order.
You will be able to access your lab test orders and results from PWNHealth through your WebMD account but WebMD will never receive your lab test results or your payment information.
Only PWNHealth will have access to this information.
PWNHealth may disclose to WebMD certain personal information in the aggregate which does not identify you.
When you interact with WebMD Lab Testing you may interact with certain website pages that are hosted by WebMD or by PWNHealth.
Furthermore, WebMD does not use any personal information that you submit in connection with WebMD Lab Testing to deliver any advertisements to you on or off of the WebMD Sites.</p> Email Newsletters <p>At registration and at various times as you use the WebMD Sites, you will be given the option of providing us with personal information in order to receive informational/promotional newsletters – such as a newsletter relating to a specific health condition – via email from WebMD and/or directly from third parties.
From time to time WebMD may offer users of third party websites the opportunity to subscribe to our newsletters through those websites.
We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address.
WebMD does not use your friend's email information for any other purpose.
We will only use the information you provide to send the requested email to your friend.</p>
<p>If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please use the Contact Us link provided at the bottom of every page of the WebMD Sites.</p> Market Research <p>From time to time, WebMD may conduct online research surveys on behalf of itself and third parties through email invitations, pop-up surveys and online focus groups.
When participating in a survey, we may require you to provide your location, age and if there’s a sweepstakes associated with the market research survey, your name and contact information for purposes of sweepstakes administration.
The information you submit in a survey may be used by WebMD for research and measurement purposes, as described below, including to measure the effectiveness of content, advertising or programs.
The personal information you provide in connection with a sweepstakes entry will be used for the sole purpose of administering the sweepstakes and as required by applicable law.
We will not knowingly invite individuals who are under the age of 13 to participate in market research surveys.
Our reviews feature in the Physician Directory and are open to the public and should not be considered private.</p>
<p>Any information (including personal information) you share in any review, or other forum is by design open to the public and is not private.
You should think carefully before posting any personal information in any public forum.
What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes.
If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to WebMD.</p> Services and Device Information <p>When you access and use the Services, WebMD automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times).
WebMD may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information.
When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.</p> Precise Geolocation Data <p>When enabled by you, we collect precise location information provided by your mobile device.
We do so to provide you more relevant content including advertising based on your location.
You may disable the collection and use of your location data through your device settings.
“Cookies” are small data files assigned to your browser when you visit a WebMD Site which enable recognition of your browser and collect and store information about your use of the Services, as described above.
In addition to cookies, we and our partners use other tracking technologies that collect information about your use of the Services, including mobile identifiers and "web beacons" which are small graphic files (sometimes called “clear GIFs” or “web pixels”) embedded in a web page or email typically used to monitor activity and send relevant information back to a home server (which can belong to the host site, a network advertiser or some other third party). The information collected by such tracking technologies may be combined with other information that our partners have access to, including your name, email address and physical address, so that we can send you materials, either electronically or by direct mail, that may be of interest to you. </p>
These third parties may use this information to help WebMD deliver advertising on the WebMD Sites and on other third party websites based on your browsing activity on the WebMD Sites.
WebMD may further tailor the advertising on the WebMD Sites and these other third party websites based on additional information to the extent known by WebMD or these third parties.
Two of the third parties that WebMD works with are Google and Facebook.
To see how Google may use information collected through our use of the Google services on the WebMD Sites visit https://www.google.com/policies/privacy/partners. .
<p>To provide you with certain personalization and advertising services described herein, when you use our WebMD Sites, we may share information that we may collect from you, such as your email address (in hashed form), IP address or information about your browser or operating system, with our service provider, LiveRamp Inc.
and its affiliates, which may in turn link demographic or interest-based information to your browser.
To opt out of this use, visit https://liveramp.com/opt_out/.</p>
<p>We also work with third party ad networks to display advertising on our WebMD Sites and on third party websites.
Our ad network vendors use technologies to collect information about your activities on the WebMD Sites and in our flagship WebMD App to provide you cookie-based targeted advertising on our WebMD Sites and on third party websites based upon your browsing activity and your interests.</p>
<p>When you download and install one of our Apps onto your mobile device we assign a random number to your App installation.
This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of the App.
Unlike cookies, the random number is assigned to your installation of the App itself and not a browser, because the App does not work through your browser.
Therefore the random number cannot be removed through settings.
Your choices to reject cookies, use the Network Advertising Initiative and the opt-out mechanism described below in the section "Your Choices and Rights" are available on our flagship WebMD App and on our mobile optimized sites.</p> Cross-Device Tracking <p>We and our service providers collect and store information about users' interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies.
This allows us to infer the presence of a common user or household behind multiple devices.
We do so in order to:</p>
<li>provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices;</li>
<li>detect and prevent fraud;</li>
<li>allow users to use our service on one device and pick up seamlessly where they left off on another device; </li>
<li>limit the number of times a user is shown the same advertisement, across known or inferred devices</li>
<p>For information on your advertising choices and opt-out, please see the "Your Choices and Rights" section of this Privacy Notice.</p> How Information Collected About You Is Used <p>Information about your use of the Services may be used for the following purposes:</p>
<li>to provide, improve and create new Services,</li>
<li>to respond to your inquiries and to send you administrative communications about the WebMD Sites and Services,</li>
<li>to obtain your feedback about the WebMD Sites and Services,</li>
<li>to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from WebMD,</li>
<li>to statistically analyze trends and user behavior and activity including how frequently areas of the WebMD Sites are visited, how the Services are being used and how many emails are received and opened,</li>
<li>to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on and off the WebMD Sites and Apps,</li>
<li>to offer lead generation services,</li>
<li>to detect and defend against fraud and other threats to the Services and our users, </li>
<li>to identify issues with the Services,</li>
<li>to conduct research and measurement activities, including those described below, and</li>
<li>to administer your account.</li>
<p>In addition, WebMD may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.</p>
For example, information that WebMD collects about you may be combined by WebMD with other information available to WebMD through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs.
This information from other sources may include age, gender, demographic, geographic, personal interests, product purchase activity or other information.
We may report aggregate information, which is not able to be identified back to an individual user of the WebMD Sites, to our current or prospective advertisers and other business partners.</p> Sharing Your Information WebMD Subsidiaries and Corporate Affiliates <p>We may share your information with our subsidiaries, affiliates and companies acquired by or merged with us and our affiliates.
In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, WebMD reserves the right to transfer your personal information to the new party in control or the party acquiring assets.
WebMD contractors sometimes have limited access to your information in the course of providing products or services to WebMD.
<p>Certain content, services and advertisements offered to you through the WebMD Sites are served on, or contain links to, websites hosted and operated by a company other than WebMD ("Third Party Websites").
WebMD does not endorse and is not responsible for the privacy practices of these Third Party Websites.
WebMD makes an effort to make it obvious to you when you leave a WebMD Site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the WebMD Site before you visit the third party site.
In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than WebMD, then you are on a website hosted by a company other than WebMD. .
When you use a co-branded service (a service operated with a partner of WebMD, such as WebMD Lab Testing), or register or otherwise provide information on a co-branded site, where applicable, we may pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services.</p>
<p>We may also include social widgets on the WebMD Sites which enable you to interact with the associated social media services, e.g., to share an article.
These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties.
You may be able to manage your privacy preferences directly with the applicable social network platform.</p> Compliance with Law, Regulation, and Law Enforcement Requests <p>To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order.
(2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.
In addition, we may disclose personal information as described below.</p> How Your Information is Secured and Retained <p>We take reasonable security measures to protect the security of your personal information.
Despite WebMD's efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.</p>
<p>The security of your personal information is important to us. .
When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.</p>
<p>We will retain your personal information as long as your account is active or as needed to provide you Services.
At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to WebMD from our servers.
See “Your Choices and Rights” below for more information on how you can update or remove your personal information.
You can correct, update or review personal information you have previously submitted by going back to the specific Service, logging-in and making the desired change.
You can also update any personal information you have submitted by contacting us using the contact information listed below or through the Contact Us link provided at the bottom of every page of the WebMD Sites.</p>
<p>If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the “Contacting WebMD About Your Personal Information or Privacy” section or through the Contact Us link provided at the bottom of every page of the WebMD Sites.
Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media.
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the WebMD Sites from our servers.</p>
<p>When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from WebMD or our advertisers or sponsors.</p>
<p>You can unsubscribe from an email newsletter by:</p>
<li>Following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.</li>
<li>Logging in to the WebMD Sites and unchecking the newsletters you no longer wish to receive under the “My Profile” section.</li>
<p>If you decide that you would prefer not to receive personalized email or secure electronic messages from the WebMD Health Manager tool, you may also "Opt-out" of the Service by clicking on the settings tab on your Health Manager home page and changing your email preference or following the unsubscribe instructions included in each email.</p>
<p>All promotional emails that WebMD sends with opportunities from WebMD or with offers or informational materials from WebMD on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from WebMD unless you re-subscribe.</p> Cookies <p>Most browser software can be set to reject Cookies.
Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" or “Settings” or “Preferences” section of your browser’s toolbar.
At the bottom of every page of the WebMD Sites you will see an AdChoices logo (which looks like this:).
In our flagship WebMD App you can find the AdChoices option in the “Settings” screen.
By clicking on that logo on the WebMD Sites or following the instructions in the flagship WebMD App, you will be presented with a window that will identify all of the companies that WebMD uses to direct tailored advertisements to you, both on the WebMD Sites and in the flagship WebMD App as well as on third-party websites.
If you would like to stop this tailored advertising from WebMD, you can manage these advertisements through the choices in that window.
Please note that even if you opt-out of interest-based advertising, you will continue to receive generic advertisements through the Services.
Please note that your choice to stop tailored advertising is specific to the browser or mobile device that you are using so if you make a choice to opt out from one computer or mobile device and you want your opt-out to apply to a different computer or mobile device as well please opt out from that computer or mobile device too.
By clicking the + symbol next to the name of a vendor in that window you will get information about how and where that vendor assists us with the delivery of advertisements.
The WebMD Sites do not respond to web browser "do not track" signals.
This opt-out mechanism is available in the flagship WebMD App for iOS and Android, as well as on our mobile optimized sites, but is not currently available on our other Apps (WebMD Pregnancy, WebMD Baby and WebMD Allergy).</p> Mobile Opt-out <p>You may also control interest-based advertising on your mobile device by enabling the “Limit Ad Tracking” setting in your iOS device’s settings or “Opt out of Ads Personalization” in your Android device’s settings.
This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. .
If you have questions about how to reject cookies on your specific device please check with the device manufacturer.</p> California Residents <p>If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.
For more information relevant to our users who are California residents, please click <u>here</u>.</p> Children <p>We are committed to protecting the privacy of children.
The WebMD Sites are not designed or intended to attract children under the age of 13.
The WebMD Sites do not collect personal information from any person we actually know is under the age of 13.
A parent or guardian, however, may use WebMD Health Manager to establish a personal health record and a WebMD Health Manager home page for a minor.
The parent or guardian is solely responsible for providing supervision of the minor's use of WebMD Health Manager.
The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate.
The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through WebMD Health Manager for the minor.</p> Note to Users Outside of the United States <p>WebMD and our technical infrastructure are located in the United States. .
The personal information that you provide to us is stored on servers located in the United States.
We may transfer your information outside the United States to service providers with operations in other countries.
By using the Services, you consent to such collection, storage and processing in the United States and elsewhere, though the United States and other jurisdictions may not afford the same level of data protection as considered adequate in your own country.
We will take reasonable steps to protect your personal information.
We rely on a number of legal bases to process your information, including where: (i) necessary for our legitimate interests in providing and improving the Services including offering you content and advertising that may be of interest to you.
(ii) necessary for our legitimate interest in keeping the Services, Sites and Apps safe and secure.
(iii) necessary for the legitimate interests of our service providers and partners.
(v) you have consented to the processing, which you can revoke at any time (however a revocation does not affect the lawfulness of processing of your personal data that occurred prior to the date of revocation).
(vi) you have expressly made the information public, e.g., in public forums.
(vii) necessary to comply with a legal obligation such as a law, regulation, search warrant, subpoena or court order or to exercise or defend legal claims.
and (viii) necessary to protect your vital interests, or those of others.</p>
<p>If you are a WebMD user in the EEA, you can: (i) access personal information we have about you (we will try to provide information within 30 days of your request).
(ii) have your personal information corrected or deleted (in most cases you can correct personal information you have submitted to us by going back to the specific Service, logging-in and making the desired change).
(iii) in certain circumstances, you can object to our processing of your personal information and we will discontinue such processing unless we have compelling legitimate grounds to continue.
(iv) withdraw consent previously provided (however a withdrawal does not affect the lawfulness of processing of your personal data that occurred prior to the date of withdrawal).
or (v) if you believe that we have not complied with applicable data protection laws, you may lodge a complaint with your local supervisory authority.
If you wish to inquire as to whether we maintain any of your personal information and if so, whether you wish to exercise any of those rights that are available to you with respect to such personal information, you may contact us as described in the Contacting WebMD About Your Personal Information or Privacy section below.
We will respond to your request within a reasonable timeframe.</p>
This is also the case for third parties within whom we share your information to perform services on our behalf. .
When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it. .
We will respond to your request within a reasonable timeframe.</p>
<p>You can also contact WebMD’s Privacy Office at:</p>
Attn: Office of Privacy<br>
1201 Peachtree Street, NE<br>
400 Colony Square, Suite 2100<br>
Atlanta, GA 30361<br>
<p>If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.</p>
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To verify our compliance click the URAC logo. .
To read more, visit the URAC Center.</p>
<p> To view our certification status click here.</p>  .
<p> WebMD.com, MedicineNet.com, eMedicineHealth.com, and RxList.com comply with the HONcode standard for trustworthy health information, which can be verified here.</p> Last updated on September 11, 2020 © 2020 WebMD, LLC.
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