Where reasonably possible, EdTech Impact will provide at least 24 hours' advance notice to Customer of scheduled maintenance in excess of 30 minutes. If EdTech Impact does not meet the Service Availability SLA, Customer will be eligible to receive the Service Credits described below. This Service Availability SLA states Customer's sole and exclusive remedy for any failure by EdTech Impact to meet the Service Availability SLA.</p>Service Availability of the EdTech Impact Platform"Service Credits" (means days of Services added to the end of the Term at no charge to Customer)<.