Confidentiality Policy

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In order to be able to deliver your order, guarantee the security of your data or collect your opinion on specific pages, it may nevertheless happen that we require some personal information. </p> <p> Infomaniak treats your personal data with care and ensures that your private life is protected. Here are our three commitments regarding the confidentiality of your personal data: </p> Usage limited as much as possible <p> We never share your personal data with third parties without good reason. </p> Responsible processing <p> We protect and treat your personal information as if it were our own. </p> Transparent use <p> We use your personal information solely for the purposes described below. </p> What personal data does Infomaniak save? Name address and place of residence <p> Your name is saved because to us, you are more than just a customer number when you contact us for support. We also need your name and address to prepare your invoices, contact you or visit you for a cup of coffee (if you invite us). </p> Electronic address <p> We store your email address to send you important messages about your order or account. We also inform you through Infomaniak newsletters on new developments. If necessary, you can choose to unsubscribe from them. </p> Telephone number <p> We store your phone number to contact you in case of emergency or ask for your opinion. In addition, we use your number to send you SMS as part of the two-step validation or to authenticate you. </p> Connection details and customer number <p> We store your login details to secure access to your account and ensure that only authorised persons can access your personal data. We also generate a unique customer number so we can help you faster and more efficiently. </p> IP address <p> We store your IP address to allow you to have an overview of the IP addresses used to connect to your account and check the author of any changes. This information is also used to help protect your account from unauthorised access from other locations. </p> Payment details <p> We store payment information such as your PayPal credentials, your credit card, account number and your name as an account holder. The processing of your payments also involves other parties such as companies affiliated with your means of payment or credit cards. When placing an order, we will also generate a unique offer or invoice number, which will then be linked to your account. </p> Your use of our Internet site <p> The details mentioned above in combination with cookies let us see how you use our website and our services, and what your interests are. That enables us to improve our site, our services and the targeting of our advertising. </p> When do we share your information with other parties? <p>Infomaniak develops the majority of its solutions internally and collaborates only with partners that respect our security standards. In addition, your data is only shared with third parties in the following cases:</p> <ul> <li> <strong> Provide or perform our services </strong> <p> We use services like Cashout or PayPal to offer various payment options. </p> </li> <li> <strong> Improving our services, our site or our advertising </strong> <p> We use third-party software to determine how much you want a new product page. </p> </li> <li> <strong> Get feedback </strong> <p> We sometimes use survey companies to find out how satisfied you are with our services. </p> </li> <li> <strong> Execute a legal obligation </strong> <p> A court order can obligate us to share your information with the police. </p> </li> <li> <strong> Register a domain name </strong> <p> ICANN accredited registrars are required to publish domain owner information in the Whois database of the domain name registry. Everyone can see that you are the owner of a domain name. However, thanks to Domain Privacy, Infomaniak offers the possibility of preserving the confidentiality of these data when the domain registry authorises it. </p> </li> </ul> Infomaniak Data Protection Officer (DPO) <p> He is the internal guarantor of the compliance of Infomaniak's data processing activities. He has the necessary resources to exercise his role without conflicts of interest in respect of the obligations and good practices that Infomaniak must implement with regard to the protection of personal data. </p> <p> <strong>Tiago Pedro</strong>, Data Protection Officer (DPO)</p> Combating fraud <p> Your personal information lets us verify your identity when people contact us and try to usurp your identity with false information </p> Cookies <p> Cookies may contain personal information about you, such as your browsing behaviour and interests. Check out our Cookie Policy for more information. </p> Policy on the use of cookies Overview of your personal information <p> You can examine and control the majority of your personal information using your Manager. </p> <p> If you have any questions, please contact us. </p> Logging into the Manager Legal or contractual provisions for the supply of personal data <p> The provision of personal data may be required by law or by contractual regulations. To conclude a contract, for example, we are obliged to collect and process personal data. Otherwise, no contract can be concluded. </p> Existence of a decision-making process and automatic profiling <p> Infomaniak does not accept decision making or automatic profiling. </p> Duration of personal data storage <p> We process and store personal data solely for the time needed to achieve the storage objective or for what is required by law. As a general rule, processing is finalised whenever your contract is terminated.<br> <br> </p> <ul> <li> You must modify and delete data that you yourself store in your services. After termination of the contract, we erase your data stored in our corresponding services after the legal conservation period.<br> <br> </li> <li>Backup copies in our systems are automatically erased after the time frame set forth in our terms and conditions. For contractual data, processing is limited after termination of the contract. they are erased after the expiration of the legal conservation period.<br> <br> </li> <li> The data that you send during the processing of an order will be saved for a maximum period of six months.</li> </ul> <p> </p> Your rights concerning your personal data How does Infomaniak use my data? <p>Your personal data is used for the following purposes:</p> <ol> <li>To provide and operate the Services</li> <li>To develop, customise, expand and improve our Services, based on users’ preferences, experiences and common or personal challenges</li> <li>To provide our users with ongoing administrative and technical support</li> <li>To contact our Users with promotional messages and general or customised Service-related notices</li> <li>To help us update, expand and analyse our records to identify new customers</li> <li>To provide you with professional assistance, upon your request only</li> <li>To enhance our data security and fraud prevention capabilities</li> <li>To comply with applicable laws and regulations</li> </ol> <p>Your personal data may be used for the purposes set out above if:</p> <ol> <li>The use of your personal data is necessary to conclude a contract or take steps to enter into a contract with you.</li> <li>We are required to use your personal data by an authority or by a legal or regulatory obligation.</li> <li>We need to use your personal data to support certain legitimate business interests or purposes (e.g. to maintain and improve our Services and Infomaniak’s efficiency by identifying technical problems), provided that this is done in a proportionate manner and respects your privacy rights.</li> </ol> What information does Infomaniak collect about me? User personal data: We collect personal data that you provide to us when you use the Services or from other sources. This collection is necessary to enable us to provide you with our Services. We also record information when you contact us, such as support requests, notes, or information about your requests and how we responded to you. We also use cookies and similar technologies on our websites and mobile applications to collect information about your interactions with and use of our Services. Here are the types of personal data we collect about you:<br> <br> <em>Personal data</em>.When you register for any of our Services, purchase and/or register a domain name, use any of our Services. and/or contact us directly through any communication channel (e.g. support tickets, chat or calls), you provide us with the following personal data:<br> <br> <p>-Contact Information</p> <ul> <li>your last name</li> <li>your first name</li> <li>the name of your company, association, foundation</li> <li>your login email address</li> <li>a recovery email address</li> <li>your mobile phone number</li> <li>a postal address</li> </ul> <p>-Identifiers</p> <ul> <li>Passwords and security information used to enable authentication and access </li> </ul> <p>-Interaction data</p> <ul> <li>Device data <ul> <li>Device configuration</li> <li>IP address(es)</li> <li>Regional and language settings</li> <li>Access points near your device</li> </ul> </li> <li>Geolocation data <ul> <li>Infomaniak Sync</li> <li>Infomaniak Check</li> </ul> </li> <li>Personal payment data, such as billing address or credit card details (for users of paid services)</li> <li>Personal data that you include in your communications with us (such as an identity card, passport or official company registration documents, minutes of an association, certificate of inheritance, death certificates)</li> </ul> Does Infomaniak share my data with third parties? We protect and process your personal information as if it were our own, and we never share your personal data with third parties without a valid reason. In all cases, third parties do not have authorisation to use your information for any reason other than is described in our privacy policy. It may happen that your personal data is shared with companies affiliated with our family of enterprises, with third parties with whom we are partners (e.g. to allow you to integrate their solutions with our own services) or with third party privacy providers. For example, we may share your data relating to payment processing, obtaining feedback or the execution of a legal obligation. How can I update my personal information? You have control of your personal information. Consult your options relating to data that we collect to learn more. Can I control my personal data? We provide you with tools to control the information in your account as well as information on the manner in which it is used. Access your Infomaniak account or contact us to: <br> <br> <ul> <li> Add and update information in your account, such as your name, telephone number and invoicing address;<br> </li> <li> Consult and update your contact preferences for receiving messages concerning the account and Infomaniak products;<br> </li> <li> Display and update Whois information on you names and domains registered through us.<br> <br> </li> </ul> You can also unsubscribe from our marketing communications by clicking on the unsubscribe link at the bottom of each of our emails, with the exception of messages concerning technical interventions or the evolution of your products. Closing an account and deleting your data You can require the closure of your account if the following conditions are met: <br> <br> <ul> <li>All products and services must be terminated via your Manager before account closure. If the account still contains active products or services, the account can not be closed;</li> <li>The balance of your prepaid account must be zero. If needed, it is possible to make a request for reimbursement to recover the remaining balance to the bank account of your choice;</li> <li>The request can only be honored to the extent that your data are no longer necessary for the purchased services, nor required for our legitimate products for business purposes or for legal or contractual requirements for record-keeping</li> </ul>When closing your account, you can request the deletion of your personal data. Please note that a period of 30 days may be required to completely delete the data attached to your account. Without a specific request from you, Infomaniak will automatically delete all of your data six months after termination of your account. You will not be able to access your account and its payment history once it is deleted. Can I verify the data that Infomaniak has about me? You can request a copy of your personal data in electronic format that you can transmit to other service providers if you wish. We will respond to your request within 30 days by supplying you with a link to easily recover your data. How do you guarantee the security of my personal data? Here are some of our methods which help you protect your identity and your personal data:<br> <br> <ul> <li>We encrypt the personal data that you send us via online forms using the latest encryption technology, thereby preventing anyone from intercepting your information.<br> </li> <li>We give you the opportunity to strengthen your Infomaniak account security using two-step validation.<br> </li> <li>Our employees are trained every year and regularly made aware of best practices to guarantee the privacy of your personal data. <br> </li> <li>We protect our company network using several layers of security.<br> </li> <li>We have access to physical protection measures to guarantee the security of our employees and their equipment.<br> </li> <li>We use an association of software and equipment to protect our network against possible intrusions or vulnerabilities.</li> <li> <br> </li>Our dedicated team of security professionals supervises privacy practices for devices and applications.<li> <br> </li>We regularly have the security of our infrastructure tested by specialised companies to discover and strengthen against any vulnerabilities even before they can be detected.<br> <br> </ul> How can I strengthen the security of my personal data? Infomaniak cannot guarantee the security of your personal data without your collaboration. We advise following these recommendations to best protect your personal data: <br> <br> <ul> <li> Use complex and different passwords for each of your services.<br> </li> <li> Never share your password.<br> </li> <li>. Log off from your Infomaniak account when you use a computer that you share with other people.<br> </li> <li>Change your password at least once a year.<br> </li> <li>Activate two-step validation on your Infomaniak account.<br> </li> <li>Install a reputable antivirus software on your computer.</li> </ul> <p> This page always shows the latest version of our privacy policy. If you have any questions,please contact us. </p> <p> This privacy policy was amended on 1 May 2018. </p> Infomaniak Blog About us Support Knowledge base Site map General Sales Conditions &amp. 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