Re: [cws-apps] My Popular App Was Removed without Warning :( How to Appeal?


Service: Chrome Webstore
Status: DECLINED
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Author: import script Bot


Re: [cws-apps] My Popular App Was Removed without Warning :( How to Appeal?


Comments:
On 2018-01-16 15:28:06 UTC, Deleted wrote:

imported from Wem2OtUVKIA

On 2018-01-16 15:28:37 UTC, Deleted wrote:

https://groups.google.com/forum/#!msg/tosdr/Wem2OtUVKIA/JY4LfZe3szUJ found the *draft* Mozilla one, it's actually pretty similar in that
you have the right to send them an email, but they don't promise that
they will read it or respond to it. on the other hand, their takedown
clause seems to be, at first read, conditional. it seems to only ask
for the right to take down apps "if Mozilla is notified by you or
otherwise becomes aware and determines in its sole and reasonable
discretion that..." (and then a list of possible reasons).

https://marketplace.mozilla.org/developers/docs/policies/agreement

Mozilla Takedowns
Mozilla has the right (though not the obligation) to, in Mozilla’s
sole discretion, remove any content that, in Mozilla’s reasonable
opinion, violates any Mozilla policy or is in any way harmful or
objectionable.
Without limiting the foregoing, if Mozilla is notified by you or
otherwise becomes aware and determines in its sole and reasonable
discretion that any Marketplace Content or any portion thereof
(including without limitation any trademark, logo or other brand
feature associated with such Marketplace Content): (a) violates the
intellectual property rights or any other rights of anyone; (b)
violates applicable law or is subject to an injunction; (c) violates
Mozilla’s Content Policy or other posted policy; (d) is being
distributed by you improperly; (e) may create liability for Mozilla or
anyone else; (f) is deemed by Mozilla to have a virus or be malware,
spyware or have an adverse impact on Mozilla’s or anyone else’s
networks or computers; or (g) violates these Terms, Mozilla may
prevent the Marketplace Content from being made available in the
Firefox Marketplace, remove the Marketplace Content from the Firefox
Marketplace, flag, filter, modify related materials (including but
not limited to descriptions, screenshots, or metadata), reclassify the
Marketplace Content, or take other corrective action, at its sole
discretion. If you have any questions or concerns regarding a removal,
you may contact us at app-reviews@mozilla.org.
Mozilla may at any time suspend or terminate these Terms with you if
Mozilla is no longer going to provide the Firefox Marketplace or
Mozilla believes you have violated any policies or breached these
Terms.

Chrome web store also has the thing where it lists reasons, but after
that still has the generic "Google reserves the right to suspend or
bar any Product from the Web Store at its sole discretion.", which i
do not find back in the Mozilla ones.

also, Mozilla may terminate the contract, *if* ... etcetera. seems at
first glance to make a difference. i'll look into it more.

Ciao,
MIchiel

On 2018-01-16 15:28:39 UTC, Deleted wrote:

https://groups.google.com/forum/#!msg/tosdr/Wem2OtUVKIA/PMBb86aqO1EJ Thanks for your help Michael, it is really appreciated.

Sorry for the slow reply, just back from a couple of days away.

Thankfully someone from Google very kindly emailed me to help, so at least
I can say I have a reply now :)

On Friday, September 14, 2012 7:35:11 AM UTC+1, Michiel (unhosted) wrote:
>
> Good question! Forwarding it to the "Terms of Service; Didn't Read"
> mailing list.
>
> In this case, assuming you "ticked the box" that you have read and
> agree with the current developer agreement, you have (maybe without
> knowing it or without wanting to do so) agreed the following with
> them:
>
> "If you have any questions or concerns regarding a removal, you may
> contact us at http://groups.google.com/a/chromium.org/group/chromium-apps/.
>
> Google reserves the right to suspend or bar any Product from the Web
> Store at its sole discretion."
>
> So you had a right to send that message to the chromium-apps list, but
> they did not agree to reply to your question, and the removal is at
> their sole discretion. I could not find any passage in the developer
> agreement that stated anything like 'we will do our best to inform you
> about our reasons' or 'we will only block your app if there is
> something wrong with it' (they mention the points a-h which may
> trigger a downtake, but nothing about informing you, and also directly
> after giving this list of points, they state that it's at their sole
> discretion anyway).
>
> as far as i can tell, you have no right to appeal, or even to ever
> find out why this decision was taken. Anybody else know anything about
> that? The current developer agreement is here:
>
> https://developers.google.com/chrome/web-store/terms
>
> They may of course still reply to your question, it's only been a week
> so far. Let's wait and see...
>
> in the meantime i will see if i can find the corresponding passages
> for alternative app publishing stores. like for instance the Mozilla
> one (launching Q1 of 2013, i think), and there are a few others.
>
> ciao!
> Michiel
>
>
> On Thu, Sep 6, 2012 at 10:13 AM, Colin McDermott
> > wrote:
> > Hi,
> >
> > Just a few minutes ago I got an email out of the blue that Google is
> > removing my Chrome web app from the app store because "did not comply
> with
> > our
> > policies on spam".
> >
> > First of all I absolutely object to my app being called spam - it had
> 8000+
> > weekly users who would disagree with that I am sure! It was a quality
> app
> > that I had put 100s of hours into, not available on any other app
> > store/platform that Google Chrome.
> >
> > Does anyone know how I can find out what the actual reason was?
> >
> > And also how to appeal - hopefully it was an automated process that went
> > wrong, or a mistake...
> >
> > Thanks
> > Colin
> >
> > --
> > You received this message because you are subscribed to the Google
> Groups
> > "Chromium Apps" group.
> > To view this discussion on the web visit
> >
> https://groups.google.com/a/chromium.org/d/msg/chromium-apps/-/xEDDYEPetuwJ.
>
> > To post to this group, send email to chromi...@chromium.org.
>
> > To unsubscribe from this group, send email to
> > chromium-app...@chromium.org .
> > For more options, visit this group at
> > http://groups.google.com/a/chromium.org/group/chromium-apps/?hl=en.
>

--
You received this message because you are subscribed to the Google Groups "Chromium Apps" group.
To view this discussion on the web visit https://groups.google.com/a/chromium.org/d/msg/chromium-apps/-/PMBb86aqO1EJ.
To post to this group, send email to chromium-apps@chromium.org.
To unsubscribe from this group, send email to chromium-apps+unsubscribe@chromium.org.
For more options, visit this group at http://groups.google.com/a/chromium.org/group/chromium-apps/?hl=en.

On 2018-01-16 15:28:42 UTC, Deleted wrote:

https://groups.google.com/forum/#!msg/tosdr/Wem2OtUVKIA/r0pJWklrVi8J Good question! Forwarding it to the "Terms of Service; Didn't Read"
mailing list.

In this case, assuming you "ticked the box" that you have read and
agree with the current developer agreement, you have (maybe without
knowing it or without wanting to do so) agreed the following with
them:

"If you have any questions or concerns regarding a removal, you may
contact us at http://groups.google.com/a/chromium.org/group/chromium-apps/.
Google reserves the right to suspend or bar any Product from the Web
Store at its sole discretion."

So you had a right to send that message to the chromium-apps list, but
they did not agree to reply to your question, and the removal is at
their sole discretion. I could not find any passage in the developer
agreement that stated anything like 'we will do our best to inform you
about our reasons' or 'we will only block your app if there is
something wrong with it' (they mention the points a-h which may
trigger a downtake, but nothing about informing you, and also directly
after giving this list of points, they state that it's at their sole
discretion anyway).

as far as i can tell, you have no right to appeal, or even to ever
find out why this decision was taken. Anybody else know anything about
that? The current developer agreement is here:

https://developers.google.com/chrome/web-store/terms

They may of course still reply to your question, it's only been a week
so far. Let's wait and see...

in the meantime i will see if i can find the corresponding passages
for alternative app publishing stores. like for instance the Mozilla
one (launching Q1 of 2013, i think), and there are a few others.

ciao!
Michiel

On Thu, Sep 6, 2012 at 10:13 AM, Colin McDermott
wrote:
> Hi,
>
> Just a few minutes ago I got an email out of the blue that Google is
> removing my Chrome web app from the app store because "did not comply with
> our
> policies on spam".
>
> First of all I absolutely object to my app being called spam - it had 8000+
> weekly users who would disagree with that I am sure! It was a quality app
> that I had put 100s of hours into, not available on any other app
> store/platform that Google Chrome.
>
> Does anyone know how I can find out what the actual reason was?
>
> And also how to appeal - hopefully it was an automated process that went
> wrong, or a mistake...
>
> Thanks
> Colin
>
> --
> You received this message because you are subscribed to the Google Groups
> "Chromium Apps" group.
> To view this discussion on the web visit
> https://groups.google.com/a/chromium.org/d/msg/chromium-apps/-/xEDDYEPetuwJ.
> To post to this group, send email to chromium-apps@chromium.org.
> To unsubscribe from this group, send email to
> chromium-apps+unsubscribe@chromium.org.
> For more options, visit this group at
> http://groups.google.com/a/chromium.org/group/chromium-apps/?hl=en.

On 2018-05-30 12:50:30 UTC, Deleted wrote:

imported status as declined



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Version 1: 2018-07-11 10:31:56 UTC by michielbdejong Staff

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Version 2: 2018-05-30 12:50:30 UTC by Deleted

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