The date of the dispute shall be the date Altice receives sufficient documentation to enable Altice to investigate the dispute. The date of the resolution is the date Altice completes its investigation and notifies the Subscriber of the disposition of the dispute. </p> <p> <strong> </strong> </p> <p> <strong> </strong> 9. <strong>Adjustments or Refunds.</strong> Any adjustment or refund, given in each case at Altice's sole discretion, will be accomplished by a credit on a subsequent bill for Service, unless otherwise required by applicable law. Except as otherwise expressly provided in this Agreement, the liability of Altice, its officers, shareholders, directors, employees, affiliates, vendors, carrier partners, content providers and other persons or entities involved in providing the Services or Equipment (collectively, the "Altice Parties") for damages shall in no event, by reason of any delays, interruptions, omissions, errors, failures or defects in installation or service, exceed an amount equal to the Subscriber's Service charges and associated Equipment fees for a regular billing period ("Maximum Credit").