Kaspersky Lab holds per-incident surveys and an annual survey for Technical Support users with the purpose of improving the quality of service. In order to conduct the Annual Customer Satisfaction Surveys we receive the following information:</p> <p>Your email address, which will allow us to identify you as a user in our database and link your opinion within the survey with your contacts and history of requests sent to our Technical Support Team.</p> <p>The rate you gave to our Technical Support Team and recommendations that will be used for improving the quality of services provided by Kaspersky Lab Technical Support.