For the services for which the Customer has subscribed to a Premium option, Clever Cloud guarantees the Customer an <strong>availability rate of 99.99% per year</strong> for the entire duration of the Contract, under the conditions set out in the General Terms and Conditions.</p> 2. Maintenance and Premium Support <p> <strong>2.1.</strong> If the Customer subscribes to a Premium Option, the Customer benefits from a telephone assistance service available 7 days a week, 24 hours a day (known as “Premium Support”) for the organization concerned.&nbsp;</p> <p> <strong>2.2.</strong> In case of subscription to a Premium option, the Guaranteed Intervention Time (GIT) between the reporting of the incident by the Customer and its handling by the Clever Cloud Support are as follows:</p> <strong>