1.1 Exclusions of liability. With the exception of Consumer Guarantees, Alibaba Cloud excludes: (a) any term, condition or warranty that may otherwise be implied into this agreement; (b) any liability for loss or damage incurred as a result of or in connection with the negligence of Alibaba Cloud; and (c) any liability for Consequential Loss.</p> <p>1.2 General limitations of liability.</p> <p>(a) Alibaba Cloud and you agree that, other than a claim pursuant to a Consumer Guarantee: Alibaba’s liability for Claims shall be limited to the greater of: (i) the amount of fees you have paid to Alibaba Cloud or its affiliates for the Services during the calendar year before the Claim was made; (ii) USD100; or (iii) the amount prescribed by the terms of relevant service level agreements in connection with your use of specific Services.