If you have been using the Services for less than 365 days, the Uptime Calculation Period will still be deemed the preceding 365 days, but any days prior to you becoming a paying user will be deemed to have had 100% availability. Any downtime occurring prior to a successful service credit claim cannot be used for future claims.</li> <li>Any claim must be received by your account manager within 30 days after a complained of Unavailability incident.