We will respond to your requests in respect of your personal information free of charge (except in the following circumstances, where we may charge a reasonable fee to cover our administrative costs or may be entitled to refuse to respond:</p> <ul> <li>manifestly unfounded or excessive/repeated requests, or</li> <li>further copies of the same information).</li> </ul> <p>Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll let you know.</p> <p>In order to exercise any of the rights described below, please contact us at VGL Support Services Ireland Limited via privacyrequest@orders.viagogo.com.