Gandi

Privacy Policy

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Skip to main content<ul> <li>Domain</li> <li>Hosting<ul> <li>Web Hosting</li> <li>WordPress</li> <li>Nextcloud</li> <li>Prestashop</li> <li>GandiCloud VPS</li> <li>IaaS Servers</li> </ul> </li> <li>Email</li> <li>SSL Certificates</li> <li>Businesses<ul> <li>Gandi Corporate Services</li> <li>Reseller</li> <li>Small &amp. Medium Businesses</li> </ul> </li> <li>HELP</li> <li>SHOP</li> <li>LOG IN</li> </ul>Privacy PolicyLatest updateMay 20, 2021 — version 2021.1Gandi is attentive to the respect of your privacy and the protection of your personal data. In to be transparent with its customers, Gandi has adopted a "Privacy Policy" concerning the personal data collected or processed by Gandi on its various websites (hereinafter referred to as the "Websites"). Gandi has updated its Privacy Policy in accordance with applicable regulations, especially the Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act n°78-17 of 6 January 1978 as amended pertaining to data protection.1. WHO IS THE DATA CONTROLLER? In this Privacy Policy, "Gandi" refers to the companies of Gandi group as a whole, all of these entities being subject to the same level of data protection. Gandi is the data controller as it processes your data on its own behalf. Gandi has designated the French data protection authority (CNIL) as the lead authority in terms of data protection. The contact details of the data controller are : <ul> <li>Gandi SAS</li> <li>63-65 Boulevard Masséna, 75013 Paris</li> </ul> If you have any questions, you may contact Gandi’s Data Protection Officer, whose contact information is listed in section 7 below. This Privacy Policy only applies to cases where Gandi acts as a data controller. When Gandi is a processor of personal data, it processes the data in accordance with the instructions of the data controllers. Gandi may indeed process your data as a processor, when your data is processed by one of Gandi's client acting as a data controller. In this case, Gandi provides the data controllers with a data protection agreement in order to govern this processing.2. WHAT DATA IS COLLECTED? As a user, when you browse the Websites and/or use the services offered on the Websites, Gandi may collect the following personal data about you: - Identification data: name, ID card and/or passport number and/or any other identification number or document, nationality, residence permit, place and date of birth, IP address and its location, user ID; - Contact data: postal and email address, telephone number; - Data related to the interactions between the customer and Gandi: cookies, hidden pixels, customer experience, payment methods used, e-mail exchanges, ; - Data relative to user accounts on social networks; - Data relative to the processing of emails and communications sent to you, such as timestamp and date. Regardless of the method of collection, Gandi undertakes to inform its users of: - The purpose of the processing carried out; - The compulsory or optional nature of the information requested and the possible consequences of a lack of response - The recipients of the data; - The existence and the methods for exercising your rights (including in particular the rights of access, rectification, and opposition to the processing of your personal data).3. WHAT USE IS MADE OF THE DATA COLLECTED? Gandi may process your personal data, as the case may be, on the basis of a legal obligation, your consent, a contractual relationship with you, and/or for the pursuit of its legitimate interests. Gandi may thus process your personal data for one of the following purposes: - To provide the services offered online; - To communicate with you during the course of the online services and technical support; - To fight against fraud. when placing an order proof of identity may be requested in order to limit fraud. In any case, no decision is based exclusively on automatic processing. Each decision is taken by one of our agents on the basis of information provided by our fraud risk detection tool. You have the right to present your point of view and to contest the decision. - To send invitations to events, satisfaction surveys, promotional offers and newsletters; - To organize promotional events; - To carry out statistical analysis for profiling and segmentation purposes for targeted marketing, audience measurement and performance measurement; - To meet its legal or administrative obligations; - To fulfill contractual obligations arising from our relationship with the Trustee Authorities and Registries and in particular the transmission of domain name information (including personal data associated with the various contacts of the domain name and any additional information required by the Registry) to the Registries; In the event that your personal data is processed for other purposes, Gandi will inform you and, when required by law, will obtain your prior consent.4. HOW IS YOUR DATA COLLECTED? Gandi is likely to collect your data via: <ul> <li>Gandi's Websites (in particular when creating a customer account or subscribing to a service);</li> <li>Specialized websites for job applications (for example: Welcome to the jungle or Monster, etc.);</li> <li>Social networks: when you interact with Gandi on social networks, you accept that Gandi collects and processes this data for one of the purposes mentioned in article 3;</li> <li>Exchanges with us, whether you are a customer or a third party;</li> <li>Third parties, in particular in the context of the contractual relationship with our customers or resellers, or in the context of incoming transfers of domain names from other registrars;</li> <li>The companies of the Gandi Group.</li> </ul>5. TRANSFER OF PERSONAL DATA Gandi may transfer your personal data outside the European Union, to countries that do not ensure an adequate level of protection of personal data. This is notably the case in the context of the 24-hour technical support provided by the various entities of the Gandi Group, or when a registry or a technical operator of the registry for a TLD (Top Level Domain) is established in a third country. Data transfers may also take place within the framework of the aforementioned purposes in connection with service providers (for example: recruitment, fight against fraud, statistical analyses, data aggregation, etc.). Gandi may also transfer your data to third parties, if this is required by legal or regulatory provisions or in the context of legitimate requests from third parties (for example: respect of intellectual property rights, etc.). These transfers are governed either by standard contractual clauses or by data protection agreements (DPA) concluded with the parties concerned, or by the provisions of Article 49, 1, b) of the GDPR.6. PERSONAL DATA RETENTION DURATION Personal data are kept in accordance with legal and tax provisions for a period that does not exceed that which is necessary for the purposes for which data were collected and processed. For each processing and purpose, Gandi has defined a maximum retention period for the data, proportionate to the purpose and objective pursued.7. YOUR RIGHTSYou have the following rights with regards to the processing of your personal data: - to request access to your personal data ; - to obtain the rectification of inaccurate data; - in certain specific cases, obtain the deletion of some of your data; - in certain specific cases, obtain the limitation of the processing that Gandi carries out; - to object to the processing of your data on grounds relating to your particular situation or, regardless of your particular situation, to the use of your data for canvassing purposes; - to receive the data you have provided and/or to request that it be passed on to another data controller; - if you reside in France, to determine the status of your data after your passing away. You may at any time revoke your consent to the processing of your data when this has your consent as its legal basis (e.g. sending the newsletter, publishing your information in the whois of Gandi, etc.). If you have any questions about your rights or wish to exercise them, you can contact our Data Protection Officer: - By email at the following address: "dpo@gandi.net"; - Via the online form available at the following address: https://help.gandi.net/en/contact/my-rights; - By post to the following address <ul> <li>Data Protection Officer</li> <li>Gandi SAS</li> <li>63-65 Boulevard Masséna</li> <li>75013 Paris</li> </ul> You have the right to file a complaint with a supervisory authority. In France, the supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL). CNIL’s contact information : <ul> <li>3 place de Fontenoy - TSA 80715</li> <li>75334 Paris Cedex 07</li> <li>Telephone: +33.1.53.73.22.22</li> <li>Website: https://www.cnil.fr/</li> </ul>8. COOKIES AND OTHER TRACERS Your browsing on Gandi's Websites may result in the use of "cookies". Cookies are files that a website or app sends to a user's device. They allow us to collect and store information relative to your actions on our Websites and mobile applications. These cookies serve several purposes, as detailed below. The maximum storage period for cookies is 13 months from the day you gave your consent to the integration of the cookie. At the end of this period, your consent will again be required. 8.1 Cookies used on the Websites Gandi uses two types of cookies: - Session or preference cookies, which are essential to the navigation and proper functioning of the Websites, - Audience measurement cookies and other tracers that can be used to establish audience statistics for our Websites, to improve the navigation on our Websites, and to offer you targeted promotional offers according to your browsing habits. These cookies are configured according to the criteria for exemption from consent as defined by the CNIL. Gandi's news website uses embedded Youtube videos. By default, your refusal to accept the use of a cookie is assumed and this cookie is not deposited. You can consent to the deposit of this cookie via a contextual consent request, before playing a video. If you agree, these third party cookies are deposited directly by this service. Through these cookies, this third party will also collect and use your browsing data on its own behalf to provide targeted advertising and content based on your browsing history. For more information, we encourage you to read their privacy policy. NameCategoryLocationDescriptionDurationGoalSTYXKEY-not_authenticatedPerformance .gandi.net Cookie Varnish, used to manage the site's cache&lt. 1 mn Allows to manage the cache and display the site more quicklysharing_idPerformance .gandi.net Organization selected1 year Allows the user's default organisation to be storedwebsessionPerformance .gandi.net Session cookie NodeJS1 day Allows users to log in to the admin interfacesessionsPerformance .gandi.net Session cookie Oauth2Session Allows users to log in to the admin interfaceoauth.[uuid]Performance .gandi.net SSO (connection via id.gandi.net to all Gandi's "connected" subdomains)&lt. 1mn Allows users to log in to the admin interface__zlcmidPerformance shop.gandi.net help.gandi.net User ID for customer support chat1 year Necessary to use the chat tool with customer support. Only installed if specifically authorised by the user.temporary_cartPerformance*.gandi.net Anonymous cart identifierSessionPersistence of the cart between the shop and the administration interfaceshide_newsUser preferences admin.gandi.net Remembering that the user has hidden a news item from the admin home screen1 year Allows not to redisplay news deleted by the userpll_languageUser preferences .gandi.net Language preferences1 year Allows the interface language to be stored for the userlocaleUser preferences.gandi.net Language preferences1 year Allows the interface language to be stored for the user__zlcprivacyUser preferences shop.gandi.net help.gandi.net www.gandi.net User ID for customer support chat.1 year Preserves the user's privacy preferences (allows not to set cookies if the user has not accepted them specifically for the chat)atuseridAnalytics *.gandi.net AT Internet cookie Visitor ID for client-side cookie websites13 months Allows you to track the number of unique visitors (only used to get this number, not used to track user behaviour between browsing sessions)atauthorityUser preferences *.gandi.net AT Internet cookie13 months Allows the visitor privacy mode to be stored_pk_refAnalytics*.gandi.net Matomo cookie Referrer info6 monthsAllows to know where trafic comes from_pk_idAnalytics*.gandi.net Matomo cookie User ID13 monthsTrack the number of unique visitors_pk_sesAnalytics*.gandi.net Matomo cookie Temporary information pertaining to current session30 minutesUsed to temporarily store data for the visit Concerning audience measurement cookies (Matomo and AT Internet): these are configured according to the recommendations of the CNIL so as not to require the user's consent. Nevertheless, you have the option of refusing the deposit of the AT Internet audience measurement cookies by clicking on the button below:To opt-out, switch the button Opt out of AT Internet analytics completely 8.2 Other information stored on the user's terminal 8.2.1 Local storage and indexed databases. Some of Gandi's Websites use the "local storage" and "Indexed DB" methods of the browser to store certain preference data that does not allow you to be identified. It is not technically possible to define an expiration date for this data, but you can delete it by deleting the data from the site in your browser.NameCategoryLocationDescriptionGoalpreferencesUser preferences www.gandi.net Price, country, currency, taxes and price list preferences Allows the user's price options to be storedpreferencesUser preferencesadmin.gandi.net Interface display preferences (navigation pane status, domain list display type) Allows the user interface options to be storedhiddenNewsUser preferences admin.gandi.net List of ignored news Allows not to redisplay news deleted by the user__zlcstoreUser preferencesshop.gandi.net Help.gandi.net Customer support chat configuration Required for using the chat tool with customer support. Only stored with specific permission from the usertemporary_cartPerformanceshop.gandi.net Anonymous cart identifier Persistence of an anonymous cart 8.2.2 pixelNameCategoryLocationDescriptionGoalPixelAudience measurement Newsletter The pixel is a tracking method integrated into the newsletter for tracking the opening of emails. It is not deposited on the user's terminal Allows to measure the opening rate of newsletters and commercial e-mails9. SECURITY Gandi takes all the necessary precautions, as well as the appropriate technical and organizational measures, to preserve the security of your personal data and, in particular, to prevent it from being damaged or accessed by unauthorized third parties. In the event of a data breach, Gandi has adopted mitigation and recovery procedures, as well as alerting the persons concerned and the authorities (notably the CNIL) if necessary.10. LINKS TO OTHER WEBSITES Gandi's Websites may contain links to third party websites such as Facebook, Twitter, LinkedIn, as well as to the websites of certain registries. Gandi informs users that it has no control over the content of third-party websites or over the practices of these third parties in terms of protection of personal data that they may collect. Consequently, Gandi declines all responsibility concerning the processing of your personal data by these third parties. 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