IPVanish

Privacy Policy




Cookies help us optimize your visit. They are also used for stats, social media, and marketing. By continuing, you accept this. Learn moreGot it! <p> <i> </i> Support:</p> <p> +1 800 591 5241</p> <p> <i> </i> </p> <ul> <li> <p> +1 800 591 5241</p> </li> <li> <p> +52 55 4165 2627</p> </li> <li> <p> +44 20 3966 0521 </p> </li> <li> <p> +34 919 490 509</p> </li> <li> <p> +61 251 335 555</p> </li> <li> <p> +55 61 4042 7858</p> </li> <li> <p> +49 80 0800 1022</p> </li> </ul> <p> <i> </i> Live Chat </p> <p> <i> </i> Contact Us</p> Toggle navigation <ul> <li>Why IPVanish</li> <li> Solutions <ul> <li> VPN</li> <li> VPN + Storage</li> <li>Product Comparison</li> </ul> </li> <li>Apps</li> <li>Help</li> <li>My Account</li> <li>Subscribe Now</li> </ul> Privacy Policy for IPVanish Site &amp. Services <p>Your privacy is our priority, but your trust in us is equally important. That's why we want to be as transparent as possible in our policies. IPVanish is a zero-logs VPN service provider, which means that we do not keep a record of any connection, traffic, or activity data in regards to our Services. In general, however, we monitor our Site activity to measure its performance and improve functionality. We want you to understand the type of information we collect, why we collect that data, and exactly how we use the information we collect.</p> In Brief <ul> <li>We care deeply about your privacy rights, and we do not log any traffic or usage of our VPN.</li> <li>We do not sell or rent personal information to others, under any circumstance.</li> <li>Your data is secured and rendered anonymous whenever you are connected to our Services.</li> <li>In order to provide you with our Services, we need to collect an email address and payment method to process transactions. </li> </ul> <p> <b>Last updated: October 9, 2020</b> </p> <p>This Privacy Policy (the "Policy”) applies to the information we collect about visitors to www.ipvanish.com (the "Site") and subscribers to the IPVanish VPN service (the "Services"), which are owned and operated by IPVanish (contact information below). Our Terms of Use, including their limitation on liability, apply to the Privacy Policy. You can read them at www.ipvanish.com/tos/. </p> Policy Structure <ul> <li>Information We Collect <ul> <li>Site</li> <li>Services</li> <li>Website Cookies <ul> <li>Opt-Out for All Website Cookies</li> <li>Opt-Out from Third-Party Pixels</li> </ul> </li> </ul> </li> <li>How We Use Your Information <ul> <li>Site</li> <li>Services</li> </ul> </li> <li>How To Modify Your Personal Information</li> <li>Security Measures We Have In Place <ul> <li>In the workplace</li> <li>On the internet</li> </ul> </li> <li>Emails <ul> <li>Transactional Emails</li> <li>Unsubscribing from Promotional Emails</li> </ul> </li> <li>Children's Privacy</li> <li>Changes to this Policy</li> <li>Fraud Detection and Prevention</li> <li>GDPR Compliance</li> <li>Privacy Settings and Requests</li> <li>How To Contact Us</li> <li>California Consumer Privacy Act Addendum</li> </ul> <br> Information We Collect <p> <b>IPVanish does not collect, monitor, or log any traffic or use of its Virtual Private Network service on any platform.</b> </p> <p>While you are not required to provide any identifiable ("personal") information to browse our Site, in order to subscribe to our Services, you must first create an account and register with us. This is solely to maintain an active subscription to our service. </p> <i>Site</i> <p>We aggregate and process information from Site visitors using cookies, pixels, and similar technologies, such as Google Analytics. In such cases of automated collection, the focus of this data collection is on our Site performance, fraud detection, and prevention purposes, not on your personal information. You can browse our Site without submitting any personal information. The only non-personal data we collect from all visitors is in order to improve our Site. This information is aggregated, offering a high-level view of our Site activity, including: </p> <ul> <li>Page requests</li> <li>Browser type</li> <li>Operating System</li> <li>Bounce rate</li> <li>Average time spent on our Site</li> </ul> <p> <b>We do not track user activities outside of our Site, nor do we track the website browsing or connection activities of users who are using our Services.</b> </p> <i>Services</i> <p>To create an account, you will need to provide:</p> <ul> <li>an active email address</li> <li>an active payment method</li> </ul> <p>You may also need to provide additional personal information such as your name, street address, city, state, country, and billing zip code, depending on your chosen payment method. We will only use this information to collect and process payments for you. Once you have created an account, this personal information can be modified by you at any time through your Account Control Panel.</p> <i>Website Cookies</i> <p>Cookies collect information about the use of our Site, and provide users with basic functionality. such as allowing you to save your account credentials to your browser. The cookies used for our Site are not connected to our Services in any way and cannot be tied to your Service activity.</p> <p>We use third-party service providers to aggregate non-personally identifiable Site data. These third parties, such as Google Analytics, use cookies and tracking pixels placed on our Site to collect, analyze, and generate reports on Site usage for us. The collection and processing of data from our Site by third-party service providers is consistent with this Policy. We do not provide these third parties with personal information about any specific user.</p> Opt-Out for All Website Cookies <p>Many web browsers accept cookies automatically. There are many resources that advise you on adjusting cookie settings, such as About Cookies. You can block cookies any time by adjusting your browser settings, visiting the Network Advertising Initiative opt-out page, or by disabling specific third-party pixels (see below). Please note that some of the features on our Site depend on cookies to properly function. </p>Opt-Out from Third-Party Pixels <p>Source</p> <p>Listing</p> <p>About</p> <p>Opt-out</p> <p>Adroll</p> <p>adroll.com</p> <p>Learn More</p> <p>Disable</p> <p>Bing</p> <p>bat.bing.com</p> <p>Learn More</p> <p>Disable</p> <p>Facebook</p> <p>staticxx.facebook.com<br>www.facebook.com</p> <p>Learn More</p> <p>Disable</p> <p>Google Ads</p> <p>googleadservices.com<br> gstatic.com<br> fonts.gstatic.com</p> <p>Learn More</p> <p>Disable</p> <p>Google Analytics</p> <p>ssl-googleanalytics.com</p> <p>Learn More</p> <p>Disable</p> <p>OptIntMonster</p> <p>optinmonster.com</p> <p>Learn More</p> <p>Disable</p> <p>Sift Science</p> <p>cdn.siftscience.com</p> <p>Learn More</p> <p>Disable</p> <p>Twitter</p> <p>platform.twitter.com<br>analytics.twitter.com<br>t.co</p> <p>Learn More</p> <p>Disable</p> <p>ZenDesk</p> <p>ipvanish.zendesk.com<br>v2.zopim.com<br>theme.zdassets.com<br>encrypted.zendesk.com</p> <p>Learn More</p> <p>Disable</p> How We Use Your Information <p> <b>We do not sell personal information to third parties under any circumstance.</b> </p> <i>Site</i> <p>The information we collect through our Site is used for the following general purposes: </p> <ul> <li> <b>Process.</b> To create your account, collect payment for our Services, verify your identity when you log into the Site, and administer accounts;</li> <li> <b>Analyze.</b> To monitor usage and trends in order to better understand how our Site is found and used, manage customer relationships, and approach users with relevant content. </li> <li> <b>Communicate.</b> To send you information periodically about news, products, services, and offers made available by us, our affiliates or our marketing partners;</li> <li> <b>Troubleshoot.</b> To respond to your requests for help and technical assistance, and maintain internal records of support histories;</li> </ul> <i>Services</i> <p>The information we collect through our Services is used for the following general purposes: </p> <ul> <li> <b>Process.</b> To create your account, collect payment for our Services, verify your identity when you log into the Service, and administer accounts. </li> <li> <b>Troubleshoot.</b> To understand the source and cause of app crashes, and to develop &amp. improve our Services;</li> </ul> <p> <b>As previously outlined IPVanish does not collect or log any traffic of its Services. We closely review any requests we receive for customer information by a third party. We cannot provide information that we do not have, and we do not provide information that we do have unless we are legally required to. We may also compile some statistical information related to app crashes.</b> </p> <p>In addition, your information is used by third-party service providers who provide services on our behalf, such as processing payments (Stripe), fraud detection (Sift Science) (MaxMind), app crash information (Firebase), and sending email messages (SendGrid) for us. Our service providers receive only the information they need to perform their designated functions, and are not permitted to use or disclose this information. We do not share your personal information with third parties for their own marketing, advertising or research purposes, under any circumstance. This data does not link back to any personal identifiable information on our VPN. </p> <p>Provider</p> <p>Service</p> <p>About</p> <p>Delighted</p> <p>Customer Feedback</p> <p>Learn More</p> <p>Sift Science</p> <p>Fraud Detection</p> <p>Learn More</p> <p>MaxMind</p> <p>Fraud Detection</p> <p>Learn More</p> <p>SendGrid</p> <p>Email</p> <p>Learn More</p> <p>Stitch</p> <p>ETL</p> <p>Learn More</p> <p>Stripe</p> <p>Payment Processor</p> <p>Learn More</p> <p>UpSellit</p> <p>Cart Abandonment</p> <p>Learn More</p> <p>OnRocket</p> <p>Blog Hosting</p> <p>Learn More</p> <p>Firebase</p> <p>App crash information</p> <p>Learn More</p> <p>ZenDesk</p> <p>Support Ticket System<br>Live Chat</p> <p>Learn More</p> <p>App Center</p> <p>App crash information</p> <p>Learn More</p> How To Modify Your Personal Information <p>Personal information can be modified by you at any time via the Account Control Panel. Additional inquiries and technical requests should be sent to: privacy@ipvanish.com. We do our best to answer all requests in a timely manner. </p> Security Measures We Have In Place In the workplace <p>We use industry best security measures to protect your personal information from loss, theft, misuse, or unauthorized access. All of our employees are kept up-to-date on these best practices. In addition, we restrict employee access to service administrative panels to only those who require such access in order to perform their job functions.</p> On the internet <p>We make all of your data concealed and safeguarded as often as possible. Where appropriate, we use encryption, access controls, passwords, and physical security measures to protect the information we collect and maintain about you against unauthorized access and disclosure.</p> Emails <p>As a Service subscriber you may receive emails about urgent privacy &amp. security industry news, as well as Service updates. You may also receive promotional emails about products, services, and other information we think may interest you. We will never share your contact information with third parties.</p> Transactional emails <p>We send a small number of emails for transactional purposes, all of which we’ve outlined below. </p> <i>Billing</i> <ul> <li> <b>Payment warning</b> - if your payment method on file is nearing expiration, then you’ll receive a payment warning email. These emails communicate the problem with your payment method and explain how you can update it;</li> <li> <b>Payment failure</b> - if, for any reason, your payment has been unsuccessful, then you'll receive a payment failure email. These emails communicate that your payment has been unsuccessful and explain how you can update it;</li> <li> <b>Account cancellation</b> - if, for any reason, you’ve requested to cancel your IPVanish subscription, then you’ll receive an account cancellation email. This email confirms your cancellation and explains how to reactivate your account, if you wish to. </li> <li> <b>Account termination</b> - these emails confirm that your IPVanish account has completed termination and explain how to reactivate your account, if you wish to. </li> </ul> <i>Password</i> <ul> <li> <b>Password reset</b> - if, for any reason, you’ve requested to reset your IPVanish account password, then you’ll receive a password reset email. This email provides a unique password-reset link and instructs how to complete your password reset;</li> <li> <b>New password</b>- if, for any reason, you’ve completed a password reset, then you’ll receive a new password email. This email confirms your password reset and explains how to change your password in the future, if you wish to. </li> </ul> <i>Product Awareness</i> <ul> <li>All new subscribers to IPVanish receive product awareness emails. These emails offer application tips and helpful hints to IPVanish account holders who may be unfamiliar with the benefits and inner-workings of a VPN.</li> </ul> Unsubscribing From Promotional Emails <p>You may opt-out from receiving future promotional emails at any time by clicking the ‘Unsubscribe' link contained in the bottom of every email. While you may not receive promotional emails on behalf of IPVanish, you will continue to receive transactional emails from us. Transactional emails are system-generated communications that pertain to your account status. we will only send these emails during one of the instances listed in the section above. </p> Children's Privacy <p>Our Site and Services are not intended for anyone under the age of 18 years old. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us so that we can delete the child's information.</p> Changes to This Policy <p>From time to time, we may change and/or update this Privacy Policy. We recommend you regularly review this page for updates. Your continued use of the Site or Services constitutes your acceptance of the then-effective Privacy Policy.</p> Fraud Detection and Prevention <p>In the interest of preventing fraudulent transactions, our order process collects, may use and store specific information about visitors. The information is used to detect, prevent and analyze fraudulent transactions. We share this information with a third party, Sift Science, Inc. located at 23 Mission Street, 20th Floor, San Francisco, CA 94105. The information provided to Siftscience is analyzed, monitored, and reported to us exclusively to help prevent and detect fraudulent transactions.</p> <p>Sift Science is certified for the EU-US Privacy Agreement, "Privacy Shield." Further information on the processing of data by Sift Science is found in their respective Privacy Policy.</p> GDPR Compliance <p>The European Union General Data Protection Regulation (GDPR) is effective as of May 25, 2018. This regulation broadens the privacy rights that EU individuals have over how their personal data is collected, processed and maintained. IPVanish is a privacy-focused business and will comply with these guidelines presented by the European Union. User privacy is our priority. both our Site visitors and subscribers to our Services have the right to know what we collect from them. </p> Privacy Settings and Requests <p>IPVanish provides information about our data privacy policies, including how we use cookies, in the Privacy section of this website. We also provide tools on this website that allow users to control privacy preferences for certain aspects of using this site or interacting with IPVanish, such as for cookies and marketing. If you have any data privacy or personal data questions or requests, please contact privacy@ipvanish.com. </p> How to Contact Us <p>For questions about this Site, IPVanish Services, or for more information about the matters discussed in this Privacy Policy, please contact us at: privacy@ipvanish.com</p> California Consumer Privacy Act Addendum <p>In accordance with the California Consumer Privacy Act, if you are a consumer residing in California the following addition terms apply to you. </p> <ol> <li> <p>Right to Know About Information Collected, Disclosed or Sold</p> <p>You have the right to request that we disclose what personal information we collect, use, disclose, and sell. To submit a verifiable request, please email privacy@ipvanish.com or visit https://dsar.ipvanish.com</p> <p>If you have an account with us, we will verify the request by confirming the email address used to make the request is the same as the email address on file for the account. If you do not have an account with us, we will verify the request by sending an email to the email address used to make the request.</p> <p>The categories of California consumers’ personal information we may collect are listed above in the section titled "Information We Collect." We collect this data from our customers and website visitors.</p> <p>We confirm we have not sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. We confirm we do not sell personal information of minors under 16 years of age without authorization. We may disclose the categories of Personal Information listed in the section "Information We Collect" to our vendors and service providers for a business purpose, as explained further in the section above titled "How We Use Your Information."</p> </li> <li> <p>Right to Request Deletion of Personal Information</p> <p>You have the right to request deletion of Personal Information collected or maintained by us. To do so, please submit a request by emailing privacy@ipvanish.com, by calling 1-800-591-5241, or by visiting https://dsar.ipvanish.com.</p> <p>If you are a current or former customer submitting a request by web form or email, please provide sufficient information to identify your account, including your email address on file with us. You may be asked to verify your identity by responding to us with the email address on file for the account.</p> <p>If you are not a current or former customer, we may ask for proof of identity sufficient to show you are the same consumer about whom we have collected personal information that you are requesting to be deleted.</p> </li> <li> <p>Right to Opt-Out of the Sale of Personal Information</p> <p>You have the right to opt-out of the sale of your personal information by a business. Pursuant to California law, because we do not and will not sell your personal information, we do not offer such an opt-out at this time.</p> </li> <li> <p>Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights</p> <p>You have the right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the California Consumer Privacy Act.</p> </li> <li> <p>Authorized Agent</p> <p>If you would like to make a request under the California Consumer Privacy Act on behalf of a California consumer who is a current or former customer, please provide an email from the email address we have on file for the customer authorizing the request.</p> <p>You may also make a request under the California Consumer Privacy Act on behalf of a California consumer if you provide (1) a signed, written permission from the consumer to act on your behalf, and the consumer verifies their own identity directly with us. or (2) proof that the consumer has provided you with power of attorney pursuant to Probate Code sections 4000 to 4465.</p> <p>We may deny a request from an agent that does not submit proof that they have been authorized by the consumer to act on their behalf.</p> </li> <li> <p>Contact for More Information</p> <p>If you have any questions or concerns about our privacy policies and practices, you may contact us via privacy@ipvanish.com, 1-800-591-5241 or https://dsar.ipvanish.com.</p> </li> <li> <p>Date Privacy Policy Last Updated</p> <p>Our Privacy Policy was lasted updated as of the date indicated at the beginning of the policy.</p> </li> </ol> IPVanish <ul> <li>What is VPN?</li> <li>Pricing</li> <li>VPN Protocols</li> <li>VPN Servers</li> <li>Reviews</li> <li>Press</li> <li>Special Discounts</li> <li>Get IPVanish</li> </ul> Solutions <ul> <li>Stream Services</li> <li>Stream Sports</li> <li>Kodi VPN</li> <li>Fire Stick VPN</li> <li>VPN for Teams</li> <li>VPN with Cloud Storage</li> </ul> Privacy Tools <ul> <li>IP Checker</li> <li>Password Generator</li> <li>Free VPN vs Paid VPN</li> <li>Privacy Guides</li> </ul> Setup Guides <ul> <li>VPN Setup Guides</li> <li>Windows VPN</li> <li>macOS VPN</li> <li>iOS VPN</li> <li>Android VPN</li> <li>Fire TV VPN</li> <li>Linux VPN</li> <li>Chrome OS VPN</li> </ul> Contact Us <ul> <li>Support Center</li> <li>Get Help</li> <li>System Status</li> <li>Live Chat</li> <li>Blog</li> <li>Partners</li> </ul> Legal <ul> <li>Terms of Service</li> <li>Privacy Policy</li> <li>Export Policy</li> <li>DMCA Policy</li> <li>Money-Back Guarantee</li> <li>Accessibility</li> </ul> <ul> <li> <i> </i> </li> <li> <i> </i> </li> <li> </li> </ul> <p>© 2021 J2 Global, Inc. or its affiliates (collectively, “J2”). All rights reserved. IPVanish is a registered trademark of J2. 700 S. Flower St., Suite 1500, Los Angeles, CA 90017</p>




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