Betfair

Terms and Conditions

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<ul> <li>About Betfair</li> <li>General Terms and Conditions <ul> <li>Gaming Conditions of Use</li> <li>Betfair Community Conditions of Use</li> <li>Betfair Live Video Conditions of Use</li> <li>Standard Promotional Terms</li> </ul> </li> <li>Exchange Rules and Regulations <ul> <li>Introduction</li> <li>General rules</li> <li>Specific sports rules</li> </ul> </li> <li>Sportsbook Rules and Regulations <ul> <li>Introduction</li> <li>General rules</li> <li>Specific sports rules</li> <li>Sportsbook Specials</li> </ul> </li> <li>Tote Rules <ul> <li>Betfair Tote Rules</li> <li>UK Tote Bet Rules</li> <li>US Tote Rules</li> </ul> </li> <li>Betfair Charges <ul> <li>Commission...</li> <li>Multiples betting</li> <li>Tote betting</li> <li>Transaction Charges</li> <li>Deposit and withdrawal charges</li> <li>Premium Charges</li> <li>Inactive Account Fees</li> <li>Turnover Charge</li> </ul> </li> <li>Privacy Policy</li> <li>Cookie Policy</li> <li>Trust Deed</li> <li>Regulatory Information</li> <li>Dispute Resolution</li> <li>Security</li> <li>Jobs</li> <li>Affiliate Scheme</li> <li>Contact Us</li> </ul> General Terms and Conditions Table of Contents 1. Who We Are 2. These General Terms, the Terms of Use, and Your Relationship with Betfair 3. Amending the Terms of Use 4. Account Eligibility 5. Account Verification and Due Diligence 6. Duplicate Accounts 7. Deposits, Protection of Your Funds, and Withdrawals 8. Maximum Winnings Limits 9. Privacy and Cookies 10. Errors, Malfunctions, and Interruptions 11. Prohibited Activities 12. Suspicious Betting 13. Suspension or Termination of Your Account by Us 14. Inactive Accounts 15. Safer Gambling 16. Liability 17. Closing Your Own Account 18. Additional Terms and Conditions Relating to Betting 19. Intellectual Property Rights 20. Information Services 21. Assignment 22. Severability 23. Dispute resolution 24. Communications and notices 25. Governing Law and Jurisdiction 26. English Version   Introduction Welcome to Betfair.com (the "Website"). We offer a global portfolio of gambling products and services via the Website (together the "Services"). For more information about who "we" are, see clause 1. These General Terms and Conditions (the "General Terms") and all of the documents and other terms referred to and included in them and which comprise together the "Terms of Use" (defined in clause 2.1) apply to you whenever you use the Services. References to "you" and "your" are to you, as the user of the Services. PLEASE READ THIS SECTION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL TERMS It is important that you take the time to read and understand these General Terms as well as all the other applicable parts of the Terms of Use because they affect your rights. In some cases, they may result in you not being paid by us, or being excluded or prevented from playing with us, or other actions being taken by us that may affect your interests. If you have any questions about anything contained in the Terms of Use or if there is anything you do not understand, please get in touch with us and we will be happy to answer your questions. Please in particular pay close attention to the Important Note that is directly below and then please read on carefully. IMPORTANT NOTE: Everything contained in the Terms of Use is important and should be read by you, but we would like to draw your attention in particular to the following clauses in these General Terms and the important terms that they contain. These clauses have the potential seriously to affect your interests. You must read these clauses themselves and not rely on the short summaries below. <ul> <li> By registering for an Account, you are entering into a legally binding agreement: To use the Services, you must register and open an Account with us ("Account" is defined in clause 4.1) and, by registering for an Account, you will be entering into a legally binding agreement with us which incorporates all the terms, conditions, policies and documents forming the Terms of Use (See clause 2). </li> <li> You must be at least 18 years of age and meet other eligibility criteria and requirements to use the Services: Underage gambling is a criminal offence in many jurisdictions including the United Kingdom (See clause 4). </li> <li> We need to complete verification checks before you can do certain things in connection with your Account, including withdrawing winnings from your Account. If we're unable to complete our checks to our reasonable satisfaction we will suspend or ultimately close your Account and pass on any necessary information to the relevant authorities (See clause 5). </li> <li> You may only open one Account with us. If we discover that you have opened more than one Account, we will have certain rights including the right to close your Account(s) and to void winnings (See clause 6). </li> <li> Withdrawing your funds: You will usually be able to withdraw your available real money balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals (See clause 7.7). </li> <li> Maximum payout limits apply to some of our Services: This means that, regardless of the amount you stake and no matter how much you appear to have 'won' on the relevant Service(s), you will only be entitled to receive up to the maximum winnings limit (See clause 8). </li> <li> Errors, Malfunctions, and Interruptions: our gambling software is tested carefully but computer software and systems are never perfect. Mistakes of odds and pricing can also be made in betting markets. If any part of the Services suffers a software error, or presents incorrect information to you such as incorrect terms or winnings, we have the right not to pay you out. This includes circumstances where the problem is not obvious to you and is only discovered by us when we check or verify the result of a transaction (See clause 10). </li> <li> We will not tolerate fraudulent or illegal activity, 'suspicious betting' (which we define and explain in clause 12), cheating, or any other "Prohibited Activities" (as defined in clause 11). If you do any of these things, we will have certain rights against you, including (depending on the particular circumstances) suspending or closing your Account, cancelling/voiding your bets, and withholding attributable winnings (See clauses 11, 12, and 13). </li> <li> In certain circumstances, our liability to you is limited or excluded: When you play with us, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under the Terms of Use, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to 'safer gambling' or 'social responsibility' (See clauses 16.1 to 16.4). </li> <li> Our right of set-off and your obligation to compensate us: Sometimes we can set off the positive balance in your Account against amounts that you owe to us. You may also be required to compensate us if we suffer losses because you have engaged in a Prohibited Activity (See clauses 16.5 and 16.6). </li> <li> Terms and conditions relating to Betting: There are special terms and conditions that apply when you enter into Betting transactions in relation to the markets available via the Website (which we call "Markets"), including for each of our "Exchange" and "Sportsbook" products. These terms and conditions include when we may suspend/void certain Markets/Bets. minimum and maximum Bet stakes. and how we settle Bets. It is important that you understand these terms and conditions before you place any Bets (see clause 18). </li> </ul> <ol> <li> Who We Are <ul> 1.1 1.1 For customers in the United Kingdom, you will be opening an Account with TSE Malta LP, and references in these General Terms to "Betfair", "we", "us" and "our" will be to TSE Malta LP. TSE Malta LP is licensed and regulated in Great Britain by the Gambling Commission of Great Britain. For customers in the United Kingdom, TSE Malta LP, Betfair Casino Ltd, PPB Counterparty Services Ltd, PPB Entertainment Ltd and PPB Games Ltd are licensed and regulated in Great Britain by the Gambling Commission under account numbers 39561, 39435, 39439, 39426 and 39411. TSE Malta LP is licensed under licence number 039561-R-319411 to provide Betting Intermediary. Betfair Casino Ltd is licensed under licence number 039435-R-319329 to provide casino. PPB Counterparty Services Ltd is licensed under licence number 039439-R-319330 to provide betting on real and virtual events. PPB Entertainment Ltd is licensed under licence number 039426-R-319332 to provide bingo and casino. PPB Games Ltd is licensed under licence number 039411-R-319335 to provide casino and pool betting. 1.2 If you reside in Australia or New Zealand, you will be opening an Account with Betfair Pty Limited and references in these General Terms to "Betfair", "we", "us" and "our" will be to Betfair Pty Limited. Betfair Pty Limited is licensed and regulated by the Northern Territory Racing Commission. Betfair Pty Limited is the holder of a betting exchange licence issued under the Racing and Betting Act 1983 (NT). 1.3 If you reside anywhere other than in the UK, Australia or New Zealand, you will be opening an Account with Betfair International Plc, and references in these General Terms to "Betfair", "we", "us" and "our" will be to Betfair International Plc. Betfair International Plc is licensed and regulated by the Malta Gaming Authority, Malta. No: MGA/CRP/131/2006. 1.4 When you place a Bet on the Betfair Sportsbook, you are betting directly with PPB Counterparty Services Limited and you will be deemed to have registered with PPB Counterparty Services Limited. 1.5 The Exchange is provided by TSE Malta LP for UK registered customers, and by Betfair International Plc for non-UK registered customers. 1.6 Please refer to our Regulatory Information page for further details of our operating companies and the licences held by them. 1.7 As we made clear in the 'Important Note' at the beginning of these General Terms: notwithstanding our regulated status, we will not be liable to you under the Terms of Use, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time including those relating to 'safer gambling' or 'social responsibility'. </ul> </li> <li> These General Terms, the Terms of Use, and Your Relationship with Betfair <ul> 2.1 Not all of the legal terms and conditions that apply between you and us are set out in these General Terms – some of them are contained in separate documents in order to avoid these General Terms becoming too long and cumbersome. We cross-refer to these other documents and provide you with links to them at the appropriate places. They are nevertheless important terms which form part of the legal contract between you and us, and you should read and understand them just like the rest of these General Terms. These cross-referenced terms which (together with these General Terms) form the "Terms of Use" include those set out in clause 2.2. 2.2 By visiting the Website and (if applicable) by registering for an Account and/or by otherwise using or accessing the Services, you agree to and are bound by the following: <ul> 2.2.1 these General Terms; 2.2.2 Betfair Gaming Conditions of Use; 2.2.3 Betfair Community Conditions of Use; 2.2.4 Betfair Live Video Conditions of Use; 2.2.5 Standard Promotional Terms; 2.2.6 Exchange Rules and Regulations; 2.2.7 Sportsbook Rules and Regulations. and 2.2.8 Betfair Charges. </ul> 2.3 If there is any conflict or inconsistency between these General Terms and any of the other various terms and conditions comprising the Terms of Use, these General Terms will to that extent take precedence. </ul> </li> <li> Amending the Terms of Use <ul> 3.1 We may amend the Terms of Use from time to time for various reasons including (without limitation) commercial reasons, to comply with law or regulation, to comply with instructions, guidance or recommendations from regulatory bodies, or for customer service reasons (e.g., to keep up to date with any changes to the Services). 3.2 If we make material changes to the Terms of Use, we will give you as much prior notice of such changes as is reasonably practicable but, in any event, customers will be notified of material changes before they come into effect. Material changes will be communicated to you via pop-up web and/or mobile messages when you log into your Account and/or by email. Your continued use of the Services after changes are made (and, where material, notified to you as described above) will be deemed to be your agreement to the changes. If you do not agree to the changes, then you must not continue to use the Services, but you will always be able to withdraw your funds (subject to any rights we may have under the Terms of Use to withhold funds). 3.3 The date on which each relevant document comprising the current Terms of Use came into (or will come into) force will be stated at the bottom of the relevant page(s). </ul> </li> <li> Account Eligibility <ul> 4.1 To use the Services, you will need to register and open an account ("Account") with us. In order to register an Account, you promise and confirm to us that: <ul> 4.1.1 you are at least 18 years of age (underage gambling is a criminal offence in certain jurisdictions – please see clause 5.2 below for more information about what happens if we discover that you are underage); 4.1.2 you are of sound mind and capable of taking responsibility for your own actions and you can enter into a legally binding agreement with us; 4.1.3 you will provide accurate registration information, including without limitation your correct date of birth and your country of residence, together with valid identification proving the same, your country of residence, your current address, email address and personal telephone number. You further agree to promptly inform us of any changes in such details; 4.1.4 you are opening an Account solely for your own personal use, and you are not acting and will never act on behalf of any third party in connection with your Account; 4.1.5 you are not an undischarged bankrupt or in a voluntary arrangement with your creditors; 4.1.6 you are not located in a country where the use of the Services is prohibited, including Australia, Bulgaria, Canada, China, Cyprus, Denmark, France (and French territories), Germany, Italy, Macau, New Zealand, Nigeria, Poland, Romania, Slovakia, Spain, Taiwan, Turkey, the United States of America (and US territories), Crimea, Cuba, Iran, North Korea, Sudan, South Sudan, Syria, and any other country with a comparable legal situation (each a "Prohibited Territory"). 4.1.7 you will not attempt to sell or otherwise transfer the benefit of your Account to any third party and nor will you acquire or attempt to acquire an Account which has been opened in the name of a third party; 4.1.8 you will comply with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an Account, placing any bets, or using our Services; 4.1.9 you are not prohibited for any reason from betting with us or any member of the Betfair group of companies, or from using the Services or any of the services of any member of the Betfair group of companies; 4.1.10 you are not currently subject to a self-exclusion from a Betfair, Paddy Power, Sky Betting and Gaming (which includes Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo), Full Tilt Poker or PokerStars account and you have not signed up to a national self-exclusion register (such as GAMSTOP) which excludes you from gambling; 4.1.11 you accept that by using the Services, there is a risk that you may lose money. and 4.1.12 you will, following a request from us (which may be made at any time before or after you open an Account), promptly provide any documentation or information which we request in order to evidence your identity, age, address, country of birth or authorisation to use a particular credit or debit card (and you agree that we may perform checks in order to verify any such documentation or information). </ul> 4.2 For various legal, regulatory, commercial and/or other reasons, we do not permit Accounts to be opened by persons who are located in Prohibited Territories, and we do not permit Accounts to be accessed or operated (either deliberately or accidentally) in those Prohibited Territories. You agree not to bypass any measure we may use to prevent or restrict access to the Services. 4.3 It is your responsibility to keep your Account details up-to-date. Failure to do so may result in you failing to receive important Account related notifications and information from Betfair. 4.4 You are solely responsible for the security and confidentiality of your Account. In particular, you agree to keep your username, password and/or telephone account number (TAN) strictly confidential. Other than where due to our negligence, you are responsible for any misuse of your password and/or TAN unless and we will not be liable for any loss that you may incur as a result of misuse of your username, passwords and/or TAN. Please note that when you create an Account you have the option to use your email address or a username to log in to/identify your Account. You should keep in mind that the use of email addresses as usernames can reduce the security levels of your Account as your email address may be more accessible and this makes it easier for third parties to gain access to your Account. 4.5 Provided that we have been correctly supplied with the Account information requested, we are entitled to assume that any activity occurring under/using your correct Account credentials is undertaken or authorised by you. You should change your password on a regular basis and never disclose it to any third party. You agree to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your Account and save where due to our negligence, you are solely responsible for all their actions – including any losses arising from those actions – whether or not their access was authorised by you. </ul> </li> <li> Account Verification and Due Diligence <ul> 5.1 The following information must be provided during the Account registration process: <ul> <ul> <li>valid mobile number;</li> <li>date of birth;</li> <li>first and last name;</li> <li>full residential address;</li> <li>valid email address. and</li> <li>a chosen password.</li> </ul> </ul> 5.2 We will verify your age in line with our legal and regulatory requirements in your territory and we may ask for proof of age and/or address from you (and we may suspend or restrict your Account until you provide such evidence). Underage gambling is a criminal offence in certain jurisdictions including (but not limited to) Great Britain, Northern Ireland, the Channel Islands and the Isle of Man. If you are located in these or other applicable jurisdictions, you will not be permitted to gamble until we have verified your name, address and date of birth. If we discover (after you have successfully registered and opened an Account) that you are under 18 years of age, your net losses incurred during the period you were underage will be returned to you, any open bets will be voided, and we may make a report to the relevant regulatory or law enforcement authorities. 5.3 As noted above, you must enter all mandatory information requested into your registration form, all of which must be true, complete and correct. You authorise us to carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You agree to provide all requested information in connection with these verification checks. 5.4 We'll try and conduct our verification processes electronically where possible, but if we are unable to do so, or if the check is inconclusive, we may ask you to provide us with personal identity documents. The identification documents that we may request that you provide to us can be found here. For non-UK customers, identity verification is triggered in line with regulatory requirements and may be required at various stages/upon various triggers including (but not necessarily limited to) on Account registration, at certain deposit levels, and/or based on other risk factors. 5.5 As a licensed gambling operator and in compliance with our legal and regulatory obligations we are required to conduct a number of checks during the whole time that you have an Account with us. In order to meet our regulatory obligations, we may ask that you provide personal details and/or documentation relating to your financial circumstances. The documents that we may request that you provide to us in such circumstances can be found here. 5.6 You agree to provide all such information as we reasonably require, in the form that we require it, from you from time-to-time. If you do not or cannot provide us with the information that we need, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including preventing you from accessing the Services, placing any bets, stakes or wagers (together "Bets"), or from withdrawing your funds. Your Account may also ultimately be suspended or permanently closed in accordance with clause 13. 5.7 You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which we deem to be suspicious may be reported to the appropriate authorities. 5.8 When deciding whether to accept your application for an Account, we may supply the information you have given us to authorised third parties to confirm your age, identity and registered payment details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. 5.9 For regulatory reasons, your session may be timed out as a result of a period of inactivity on your Account. You acknowledge that it is your responsibility not to leave your session unattended/inactive. 5.10 We will process the personal information which you provide in connection with your registration in accordance with our Privacy Policy. </ul> </li> <li> Duplicate Accounts <ul> 6.1 You may only open one Account with Betfair. If you open more than one Account, each such additional Account will be classified as a "Duplicate Account". If we discover that you hold one or more Duplicate Accounts, we will (in respect of each Duplicate Account): <ul> 6.1.1 close the Duplicate Account(s) or the original Account (as applicable), leaving you with only one Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all of your Accounts); 6.1.2 treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void. and 6.1.3 void all future Bets made on the Duplicate Account. </ul> </ul> </li> <li> Deposits, Protection of Your Funds, and Withdrawals <ul> Deposits and Protection of Your Funds 7.1 To bet or to play games for money via the Services, you need to deposit funds. Except as set out below, all funds in Accounts are held by The Sporting Exchange (Clients) Limited, a group company established solely for the purpose of holding customer funds (the "Trustee"), under the terms of the Trust Deed (the "Trust Fund"). Holding your money in the Trust Fund has the following benefits to you: <ul> 7.1.1 if Betfair (or any other operating company within the Betfair group) becomes subject to any insolvency proceedings, then your money will not be available to administrators/liquidators (or similar) and so you will be able to withdraw your money from your Account as normal except where the Terms of Use permit us to withhold funds; 7.1.2 the law of equity (which governs this Trust Fund) provides additional remedies to all beneficiaries of the Trust Fund (i.e. to all Betfair customers) that may not otherwise exist in a contractual relationship (e.g., a duty to act in good faith). and 7.1.3 we have a number of additional controls in place over the Trust Fund to protect your money. </ul> 7.2 This arrangement meets the Gambling Commission's requirements for the protection of customer funds at the level: "high protection". For more information, please visit: https://www.gamblingcommission.gov.uk/public-and-players/guide/what-happens-to-your-money-if-a-gambling-business-goes-bust 7.3 Your funds will not be held by the Trustee if: (i) there is a requirement for such funds to be held under the terms of any licence, in a separate non set-off bank account in the name of the licence holder. or (ii) where such funds are deposited via a third party payment provider (hereafter referred to as a "Payment Provider"). Funds deposited via a Payment Provider may take a few days before they are held by the Trustee under the terms of Trust Deed. During this period your funds will be held in the account of the relevant Payment Provider and will not be protected under the terms of the Trust Deed. Depositing by any method other than the following will be classed as a deposit via a third party Payment Provider: (a) bank transfer, (b) cheque, (c) credit card and (d) debit card. 7.4 The funds in your Account are held on your behalf by way of security to meet any payment obligations you may incur as a result of betting or playing games on the Website or using any of the Services supplied by Betfair. Details of the manner in which the Trust is operated are set out in the Trust Deed. 7.5 You accept that you will not be entitled to receive any interest in respect of your deposits (for more information see clause 5 of our Trust Deed), and you acknowledge that you shall not treat Betfair as a financial institution. 7.6 The methods available for deposit of funds can be found once you are logged into your Account, and then by clicking on the "Deposit" button found at the top right-hand side of our home page. For more information see here. Withdrawals 7.7 Funds may be withdrawn by you from your Account at any time provided that: <ul> 7.7.1 all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled; 7.7.2 we have completed any verification checks to our reasonable satisfaction (see clause 5). Where we have requested information from you to carry out these checks, any delay in providing this information may cause delay when withdrawing funds. and 7.7.3 there is currently no ongoing, or completed, investigation: <ul> <li>into suspicious or irregular betting patterns and/or possible instances of event manipulation and/or cheating (see clause 12). </li> <li>into money-laundering or the financing of terrorism, including where we suspect that you have been using the proceeds of crime to gamble with us;</li> <li>into an Error, Malfunction or Interruption involving any aspect of the Services which you have played or participated in (see clause 10). or</li> <li>where we have reasonable grounds to believe you may have engaged in an illegal activity or Prohibited Activity (as defined in clause 11) which would entitle us to withhold funds in accordance with clause 13, and in these cases you acknowledge and understand that, as we made clear in the "Important Note" at the beginning of these General Terms, we ultimately have the right (depending on the particular circumstances) to void any affected transactions, withhold attributable winnings and (in the case of illegal and Prohibited Activities) suspend/close your Account with us, and make appropriate disclosures to the police and other relevant authorities.</li> </ul> </ul> 7.8 The methods available for withdrawal of funds can be found once you are logged into your Account by clicking on the "My Account" icon and then (a) FOR MOBILE, by selecting the "Withdraw" button and selecting the payment method you would like to withdraw the funds to, and (b) FOR DESKTOP, by selecting the "My Betfair Account" from the drop-down menu, where you will see the "Withdraw" option available. Customers may withdraw any amount from their "Main Wallet". Amounts showing in either the "Sportsbook Bonus", "Casino Bonus" or "Exchange Game Bonus" may be subject to applicable wagering requirements before being available to withdraw. For an example of how wagering requirements work with respect to Casino, please see here. 7.9 Withdrawals will generally be remitted only to the financial/bank account from where the funds paid into the customer's Account originated. For more information click here and here. 7.10 The average time required for deposit/withdrawals via each of the methods available can be found here. 7.11 For customers in England, Scotland, Wales, Northern Ireland, Isle of Man, Jersey, and Guernsey:, Credit cards are not accepted as a form of deposit or withdrawal payment. References to credit cards in the remainder of these General Terms shall be relevant for all other jurisdictions but not the territories listed in this clause. </ul> </li> <li> Maximum Winnings Limits <ul> 8.1 As we made clear in the 'Important Note' at the beginning of these General Terms, maximum winnings limits apply to some of our Services and these limits apply regardless of stake. The maximum winnings for each Account shall be as follows: <ul> 8.1.1 with respect to any sports betting transactions placed through the Services: the maximum payout to any one customer in any twenty four hour period regardless of size of stake or number of bets are as set out in the Sportsbook Rules and Regulations. Currency equivalent maximum payouts will apply for any currency not listed in the Sportsbook Rules and Regulations. 8.1.2 with respect to any gaming Services: the maximum winnings for any one wager or gameplay transaction shall be as set out in the applicable Betfair Gaming Conditions of Use and/or in the game rules for the applicable game. </ul> 8.2 We will try to ensure that Bets which could result in potential winnings which will exceed the maximum payout limit for a particular event/market will not be accepted. However, due to technical and other limitations, it is not always possible to prevent such Bets from being accepted. As maximum payout limits vary depending on the particular Service type, we strongly encourage all customers to check the limits set out in applicable Service rules before placing their Bets, particularly if the potential winnings (i.e., absent the maximum winnings limit) would be in excess of £/€1,000. As we made clear in the 'Important Note' at the beginning of these General Terms, you will only be entitled to receive up to the maximum winnings limit regardless of the amount of your stake and no matter how much you appear to have 'won'. </ul> </li> <li> Privacy and Cookies The information that you provide to us or that we collect from you will be processed in accordance with our Privacy Policy. Our Cookie Policy sets out information about our use of cookies in connection with the Services. </li> <li> Errors, Malfunctions, and Interruptions <ul> 10.1 Betfair makes every effort to ensure that no errors are made in prices offered or bets accepted. However, human and/or systems error may occasionally result in errors. 10.2 In this clause 10 we set out a description of the things that can go wrong and the rights that we have in such events. You should be aware however that this clause does not override or cancel out any rights that you may have under consumer laws and regulations and we do not intend that they should. 10.3 Below are some key definitions to help you understand this clause: A "Malfunction" refers to where an automated process fails to operate as designed or intended, for example where a piece of computer software produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the result that was intended or designed. These malfunctions may or may not be apparent to us or to You and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively. An "Error" refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. For example, a bet might be offered mistakenly at a price that is substantially out of the market, or "each way" is offered in a market when the pricing of the market clearly indicates that it should have been "win only", or a promotion designed to offer a £5 return might mistakenly advertise a £50 return or the pay-tables advertised for a product may mistakenly fail to reflect the true payment configuration of the product. An "Interruption" refers to an interruption in a gambling transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event. 10.4 Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services, as we made clear in the 'Important Note' at the top of these General Terms. Malfunctions 10.5 If as a result of a Malfunction, your Account is credited with winnings that you would not have received were it not for that Malfunction, we will have the right to void the relevant transaction and withhold the relevant winnings. This applies even if the relevant gambling product could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to you or to us or not. If we have paid out on any such Bets or gaming activities and/or if you have withdrawn any such winnings, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you. 10.6 Where any Malfunction is or becomes apparent or obvious to you or you suspect that a Malfunction may be occurring, you agree that you will cease your use of the relevant Service(s) immediately, and will report it to us immediately. Errors 10.7 In the event of an Error, the same applies as for Malfunctions, as set out above. For sports betting markets only, in the case of any errors in prices transmitted (including so-called 'palpable', 'obvious', or 'blatant' errors, for example where the price being displayed is materially/significantly different from those available in the general market and/or the price is clearly incorrect, depending on all of the circumstances), Betfair may settle Bets at the correct price at the time of acceptance (or the Starting Price in the case of horse-racing, whichever is the greater). 10.8 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will cease your use of the relevant Service(s) immediately, and will report it to us immediately. Interruptions 10.9 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers. 10.10 In relation to betting: we are entitled to suspend betting markets, void bets and return stakes to customers. 10.11 In relation to gaming: <ul> <li>where an Interruption occurs after we receive notification of your gamble and where you can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;</li> <li>where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return your stake to your Account;</li> <li>for games where there are multiple stages or decision points we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable you to complete the game;</li> <li>for games with multiple participants (equal chance or otherwise) we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis. and</li> <li>for games that are progressive jackpots, progressive jackpot values will be restored to their pre-failure state to the extent it is within our control and not the games provider.</li> </ul> </ul> </li> <li> Prohibited Activities <ul> 11.1 You may only use the Services, including your Account, for lawful gambling in accordance with these General Terms. You may not engage in any activity which we define below as a "Prohibited Activity" and you acknowledge and understand that the consequences of you doing so, as we made clear in the 'Important Note' at the beginning of these General Terms, will (depending on the particular circumstances) include the voiding of any relevant transactions, the withholding of any winnings, and the suspension and/or closure of your Account. 11.2 The following activities are prohibited (each a "Prohibited Activity"): <ul> 11.2.1 if the name registered on your Account does not match the name on the financial/bank account and/or the debit (or where permitted, credit) card(s) used to make deposits on that Account; 11.2.2 if you appear, in our reasonable judgement, to be depositing or withdrawing money or otherwise using the Services without genuine play; 11.2.3 if you are located in, or are seeking to access your Account from, any Prohibited Territory either deliberately or accidentally, (including if you are using a VPN to disguise your location) or if you have sought to disguise or interfere with the IP address of the computer you are using to access the Services or otherwise take steps to prevent us from correctly identifying the IP address of the device you are using to access the Services; 11.2.4 if we have received a "charge-back" and/or a "return" notification via a deposit mechanism used on your Account; 11.2.5 if you use the Services other than for your own personal and recreational use, including if you are acting on behalf of any third party in connection with your Account; 11.2.6 if you deposit money into your Account which originates from any illegal activity or any illegal/unauthorised source; 11.2.7 if you provide incorrect or misleading information while registering for an Account (except where you provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in clause 5.2) 11.2.8 if you allow (whether intentionally or unintentionally) someone else to use your Account; 11.2.9 if you have deliberately or fraudulently opened or are using one or more Duplicate Account(s); 11.2.10 if you make or attempt to make a Bet when your Account contains insufficient cleared funds; 11.2.11 if you engage or if we suspect (acting reasonably) that you have engaged in any form of fraudulent or illegal activity, cheating, collusion (including in relation to charge-backs), money laundering, exploitation of Errors, Malfunctions or Interruption, utilisation of software to gain an unfair advantage, suspicious betting (as defined and further explained in clause 12) or any other unlawful or improper activity; 11.2.12 if we discover that you are accessing the Services in contravention of the laws of the country where you are located. 11.2.13 if we suspect (acting reasonably) that your Account's usage represents 'business usage' ('business usage' includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator); 11.2.14 if you are prohibited from entering into a Bet by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you. 11.2.15 if you place a Bet on any sporting match or event in which you take part, or you otherwise break any of the rules or conditions relating to the placing of Bets; 11.2.16 if you place a Bet on or manipulate any individual Market (defined in clause 18.1) in a manner which we believe (acting reasonably) has the purpose or effect of adversely affecting the integrity of the Exchange (defined in clause 18.2) or any Market; 11.2.17 if you transmit or provide any information or otherwise engage in any activity (such as, for example, so-called "courtsiding") that assists a third party in the placing of Bets on any sporting event or contest whilst you are located in any territory where it is illegal to do place such Bets; 11.2.18 if you procure or arrange for a third party to transmit or provide information or otherwise engage in any activity (such as, for example, so-called "courtsiding") that assists in the placing of Bets on any sporting event or contest whilst such third party is located in any territory where it is illegal to place such Bets; 11.2.19 if you intentionally match Exchange bets against your own account (or related account) with the intention of adversely affecting or manipulating a Market for your (or a related account's) benefit; 11.2.20 if you attempt to use the Exchange to deliberately transfer money from one Account to another by attempting to match bets on a Market with another Account through collusion; 11.2.21 if you become bankrupt, if you do not make payment of a court judgment on time, if you make an arrangement with your creditors, or if any of your assets are the subject of any form of seizure, or if analogous proceedings are brought in relation to you anywhere in the world. 11.2.22 if you breach the terms of any promotion, for instance if you have opened more than one Account to take advantage of a promotion which was limited to one per customer; 11.2.23 if you engage in any abusive, offensive or otherwise inappropriate behaviour towards other users of our Services (e.g., during gameplay, via our chat functions, etc.) or towards our staff; 11.2.24 if you breach the Terms of Use in some other material or serious way. or 11.2.25 if we become aware that you have played at any other online gambling site (including any site operated by a member of Betfair's group of companies) and, in connection with the same, you are suspected of or have engaged in any of the activities described in this clause 11.2. </ul> </ul> </li> <li> Suspicious Betting <ul> 12.1 For the purpose of this clause 12, "suspicious betting" refers to where we have reasonable grounds to believe that a Bet or a number of Bet have been placed in suspicious circumstances. Suspicious betting shall include, but not be limited to: <ul> 12.1.1 where there is an inordinate frequency and/or highly unusual pattern of Bets (by comparison with betting norms) placed on the same selection(s) in a short space of time; 12.1.2 where there is an inordinate frequency and/or highly unusual pattern of Bets placed on the same selection(s) and where the theoretical probability of said selection(s) winning at the time of Bet(s) placement, based on the odds offered on the selection(s) at the time of Bet placement, is largely inconsistent with the theoretical probability of the same selection(s) winning calculated using their accumulated starting prices. By way of illustrative example only, if there was an inordinately large number of Bets placed on a multiple or permutation with combined odds of 250/1 (with a theoretical 0.004% probability of winning based on the odds) and that same multiple or permutation had combined odds of 12/1 based on the Starting Prices of the selections (a theoretical 7.7% probability of winning), this may trigger the suspicions contemplated by this clause 12.1.2; 12.1.3 where the integrity of an event (or events) has been called into question, including, for example, but not limited to where one (or more) of the participants in an event displays exceptional form which we reasonably believe was known to you or someone connected to you at the time of Bet placement but was concealed from the public generally in order to gain an unfair advantage in any Bets placed on that event (or those events); 12.1.4 where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the Account holder placing each Bet manually via their Account (for the avoidance of doubt, this does not include bets placed via the Application Programming Interface (API); 12.1.5 where we reasonably believe that you have used unfair external factors or influences connected with the event(s) the subject of any Bet(s); 12.1.6 where we reasonably suspect that you have opened one or more Duplicate Accounts or where we reasonably suspect that second or subsequent accounts are under common control with your Account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent accounts are opened under different names; 12.1.7 where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting other than on your own behalf. or 12.1.8 where we reasonably believe that Bets have been placed from a location or device other than the location or device which you claim to have used to place a Bet. or 12.1.9 where we identify a pattern of Bets that have been placed in quick succession by different or the same Account holder(s) that have a combined liability which exceeds what we would expect to accrue on similar Bets during a particular time period based on long term established betting trends. For example, we would regard a series of Bets placed on the same or similar selections in quick succession after 9:30pm and before 8:00am by different Account with a combined liability that exceeds £100,000 as suspicious as this is conflicts with our long term established betting trends. </ul> 12.2 If we discover or have reason to believe that you have participated in any of the activities described in clause 12.1 (which, as stated in clause 11.2, constitute "Prohibited Activities"), we shall have the rights set out in clause 13. 12.3 Where a Bet is deemed to be, or is declared, void by us prior to an event, any sum deducted from your Account with respect to that Bet shall be credited to your Account. </ul> </li> <li> Suspension or Termination of Your Account by Us <ul> 13.1 If we have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we will suspend your Account without notification, and your Account will remain suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account. We may also make a report to the relevant regulatory or law enforcement authorities. 13.2 If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the Account suspension. If our investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activity, we will restrict or permanently close your Account. In these circumstances, your details may be passed on to any applicable regulatory or law enforcement authorities or any other relevant external third parties. 13.3 We may also from time to time be required by a competent authority to restrict, suspend or close Accounts for legal or regulatory reasons. Such restrictions, if applicable, may affect your use of your Account. 13.4 We are also entitled to close your Account at any time for any reason (and without the obligation to provide a reason) by giving you no less than 14 days' written notice. 13.5 Any balance in your Account at the time of any closure by us will be paid back to you, except that: <ul> 13.5.1 if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account. and 13.5.2 if we discover or determine (acting reasonably) that you have participated in any Prohibited Activities then we will void any affected transactions/Bets/string of connected Bets, withhold all or part of your Account balance which is attributable to those Prohibited Activities, recover from your Account deposits, pay-outs, bonuses and/or any winnings (if/as applicable) which are attributable to those Prohibited Activities and/or take any other action that we deem necessary. If you have withdrawn any sums which are attributable to Prohibited Activities, such sums shall be deemed to be held by you on trust for us and must be immediately repaid to us when a demand for payment is made by us to you. </ul> </ul> </li> <li> Inactive Accounts <ul> 14.1 Save as set out in the clause below, information about inactive Accounts, including applicable administrative fees and the procedure by which you will be informed that such a fee will be charged, can be found in paragraph 7 of the Betfair Charges page under "Inactive Account Fees". 14.2 For all customers other than customers of Betfair Pty Limited ("Australasian Customers") and UK registered customers, if you do not use your Account for a continuous period of 30 months, any funds remaining in your Account may be forfeited to the Malta Gaming Authority pursuant to Maltese gaming regulations. For further information about the MGA please go to www.mga.org.mt. </ul> </li> <li> Safer Gambling <ul> General 15.1 Betfair is committed to ensuring its customers gamble safely. Its safer gambling policies include: <ul> 15.1.1 A dedicated safer gambling microsite with tools for customers to manage their betting activity and inform gamblers, friends and family to increase awareness of when someone might be developing a problem; 15.1.2 a monitoring programme to review customer transactions, identify changes in behaviour and contact customers. 15.1.3 customer-driven deposit limits with 'cooling-off' periods that have to be observed before they can be increased; 15.1.4 customer-driven loss/transfer limits which allows you to set a limit on the amount you can lose or transfer for a period of your choice; 15.1.5 reality check session timers and awareness pop-ups which allow customers to control their activity for games or events that have no natural end. 15.1.6 time out (short break) options for customers to take a short break from their gambling and to reassess their choices. and 15.1.7 self-exclusion tools for customers who would like their Account closed for a minimum of 6 months or over a longer period. </ul> 15.2 For more information on any of the above tools, please visit the Betfair Safer Gambling microsite or the 'Safer Gambling Tools' page which is available in the 'My Account' section of the Website. For information on problem gambling generally, please follow any of the below links: <ul> <li>Betfair Safer Gambling;</li> <li>GamCare;</li> <li>Gordon Moody. </li> <li>Dunlewey Addiction Services.</li> </ul> Self-Exclusion – Betfair Account 15.3 Betfair provides a self-exclusion facility to help you if you feel that you are not in control of your gambling or if, for any other reason, you wish to stop gambling. To this end, we may retain such personal data as is necessary (and for as long as is necessary which may be indefinitely) to implement the self-exclusion facility (including for example your name, address and credit/debit card details). 15.4 To activate our self-exclusion facility, please contact the Customer Services team or visit the 'Safer Gambling Tools' page which is available in the 'My Account' section of the Website. 15.5 Our self-exclusion facility involves a joint commitment between Betfair and you. During a period of self-exclusion, we will take reasonable steps to prevent you re-opening your Account or opening a new Account but you must not attempt to re-open your Account or to try and open new Accounts. 15.6 You agree that you will not access/attempt to access any other Betfair account to use any of the Services from which you have excluded, during the period of any such self-exclusion. You agree that: (i) if you hold accounts with both Betfair and Paddy Power, Sky Betting and Gaming, and/or PokerStars and have self-excluded from an account on any of these sites, you will not access any account which you hold on any of these sites (and we are entitled to prevent you from attempting to access such other site) and (ii) if you hold an account with either Betfair or Paddy Power, Sky Betting and Gaming, and/or PokerStars and have self-excluded from any of these sites, you will not attempt to register an account with any of these sites during your period of self-exclusion (and we are entitled to prevent you from registering an account with such other site). We shall not be liable for any losses you or any third party may suffer if you circumvent our self-exclusion procedures and continue to use our Services or if you continue to gamble with any Betfair group business or third party. You will inform us as soon as you become aware of any errors in respect of your self-exclusion or any other safer gambling mechanisms that we make available to you. 15.7 Self-excluding from Betfair will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates. We strongly recommend that you also contact such third parties and opt out from receiving any gambling related communications from them. Self-exclusion and Paddy Power accounts 15.8 With effect from 30 December 2016, if you apply a self-exclusion to your entire Betfair account, we will also try to prevent you from accessing any account which you hold with Paddy Power (for the same period of self-exclusion that applies to your Betfair account) (a "Full Exclusion"). However, there may be circumstances (including where we are unable to link your Betfair account to your Paddy Power account) where we are unable to do so. For certainty, we therefore recommend that, where you apply a self-exclusion to your Betfair account, you also do so to your Paddy Power account (and any other online account which you hold). To request a self-exclusion on Paddy Power, please either contact the Paddy Power Customer Services team or visit the 'Safer Gambling Tools' page which is available in the 'My Account' section of the Paddy Power website. 15.9 Please note that, if you applied a self-exclusion to your Betfair account before 30 December 2016, we will not automatically take steps to apply that self-exclusion to your Paddy Power account. In these circumstances, we recommend that you separately seek a self-exclusion to your Paddy Power account (and any other online account which you hold). If you applied a self-exclusion to your Betfair account before 30 December 2016 and also wish to self-exclude from your Paddy Power account, you can do so via your online Paddy Power account or, alternatively, by contacting our customer services. Self-exclusion and other accounts 15.10 If you choose to self-exclude from and including 8 June 2022 (the "Commencement Date") with Betfair, Paddy Power, Sky Betting and Gaming and/or PokerStars on all products by way of an all-product self-exclusion, the self-exclusion will be replicated on any other accounts you hold with the above operators, without any further reference to you, providing we can match the account details with those on the self-excluded account. Where you are self-excluded with one of the above brands and an account with another operator is matched or registered after the Commencement Date, any active self-exclusion (including those placed before the Commencement Date) will be replicated at that stage. Should you believe that your account has been incorrectly matched resulting in an erroneously applied self-exclusion, please contact our customer service team. In any event, we recommend that you separately seek a self-exclusion to any account(s) you hold with these operators. Please note that this clause does not apply to Sky Betting and Gaming customers and PokerStars customers based outside of the United Kingdom, Gibraltar, Guernsey, Isle of Man and British Oversees Territories. Any self-exclusion applied to Betfair and Paddy Power accounts outside of the United Kingdom, Gibraltar, Guernsey, Isle of Man and British Oversees Territories will not be replicated on Sky Betting and Gaming and PokerStars accounts. Self-exclusion and The Stars Group accounts 15.11 On 5 May 2020 (the “Merger Date”), Betfair’s parent company merged with The Stars Group which operates as Sky Betting and Gaming (which includes Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo), Full Tilt Poker and PokerStars (together the “TSG Brands”). 15.12 With effect from the Merger Date, if you applied a self-exclusion to your entire Betfair account, we will not automatically take steps to apply that self-exclusion to any accounts held by you with the TSG Brands. In these circumstances, we recommend that you separately seek a self-exclusion to your account(s) held with the TSG Brands (and any other online account which you hold). To request a self-exclusion to your account(s) held with the TSG Brands, please see the following information: - Sky Betting and Gaming – please either contact the Sky Betting and Gaming Customer Experience team or visit the ‘Responsible Safer Gambling’ page which is available in the account section on Sky Bet, Sky Vegas, Sky Casino, Sky Poker, Sky Lotto and Sky Bingo. - PokerStars – please either contact the PokerStars Customer Service team or go to the main lobby of the desktop software, select ‘Tools’ &gt. ‘Responsible Gaming’ &gt. ‘Exclude me from playing’. On mobile, go to ‘More’ &gt. ‘Settings &amp. Tools’ &gt. ‘Responsible Gaming’. On the website, login then go to ‘Account’ &gt. ‘Responsible Gaming’. - Full Tilt Poker - please either contact the Full Tilt Customer Service team or go to the main lobby of the desktop software, select ‘Tools’ &gt. ‘Responsible Gaming’ &gt. ‘Excglude me from playing’. On mobile, go to ‘More’ &gt. ‘Settings &amp. Tools’ &gt. ‘Responsible Gaming’. On the website, login then go to ‘Account’ &gt. ‘Responsible Gaming’. GAMSTOP 15.13 If you request to self-exclude by using GAMSTOP, based on the information that you have provided to GAMSTOP, we will take reasonable steps to prevent you from transacting on your Betfair account, as soon as is reasonably practicable, following your self-exclusion being registered with GAMSTOP. However, there may be circumstances where we are unable to do so – these circumstances may include, but are not limited to. (1) where we are unable to match your Betfair account with the details that you provided to GAMSTOP. and (2) where there is a technical failure in the operation of GAMSTOP and we are unable to access the most up to date self-exclusion information. For more information on GAMSTOP, please visit https://www.gamstop.co.uk/. Safer Gambling Tools 15.14 If you apply any Safer Gambling Tools (e.g. Deposit Limit, Product Exclusion, Reality Check, Loss Limit) to your Betfair account, we will not take steps to apply the same Safer Gambling Tool(s) to your accounts with Paddy Power, Sky Betting and Gaming, Full Tilt Poker or PokerStars, nor will we apply a Full Exclusion (as defined above) and we recommend that you separately seek to apply those Safer Gambling Tools (or their equivalent) to any other online account which you hold (including your Paddy Power, Sky Betting and Gaming, Full Tilt Poker or PokerStars account). For the avoidance of doubt, you must apply a self-exclusion to your entire Betfair account to initiate a Full Exclusion. You will inform us as soon as you become aware of any errors in respect of your self-exclusion or any Safer Gambling mechanisms we make available to you. If you do not inform us when you become aware of such errors, then we shall not be liable for any losses which you may suffer. 15.15 We shall not be liable for any losses you or any third party may suffer if you circumvent our self-exclusion procedures and continue to use the Services or if you continue to gamble with any third party. </ul> </li> <li> Liability <ul> 16.1 Nothing in the Terms of Use is intended to, or will, exclude or limit our liability for: <ul> 16.1.1 death or personal injury resulting from our negligence. 16.1.2 fraud or fraudulent misrepresentation; 16.1.3 breach of your statutory rights as a consumer, or 16.1.4 any other liability which we may not limit or exclude under applicable law. </ul> 16.2 As we made clear in the 'Important Note' at the top of these General Terms, we will not be liable to you under the Terms of Use, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time, including those relating to 'safer gambling' or 'social responsibility'. 16.3 Subject to clause 16.1, we will not be liable under the Terms of Use for: (a) any loss that could not have been reasonably expected by you and us at the time you register for an Account, or at the time you enter into a transaction for Services (such as any loss of income, business or profits or any information which is lost or corrupted). or (b), separately, for any other damage or loss which is deemed or alleged to have arisen out of or in connection with your use of the Services. In particular, we will not be liable for any damage or loss suffered or incurred by you as a result of: <ul> 16.3.1 the accuracy, completeness or currency (or lack thereof) of any information services provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics and/or any "Information" as defined in clause 20.1 below) or any other Error, Malfunction or Interruption; 16.3.2 our closure or suspension of your Account in accordance with the Terms of Use. or 16.3.3 any use by you of the Services in breach of the Terms of Use (including any Prohibited Activity on your part). </ul> 16.4 Subject to clause 16.1 and save in respect of any winnings due to you in accordance with the Terms of Use (noting in particular our right to cancel/void winnings in the event of Errors, Malfunctions or Interruptions (see clause 10), the maximum winnings limits described in clause 8), and our right to withhold funds in certain circumstances including under clause 7.7), our maximum liability to you under the Terms of Use in relation to any one incident or series of related incidents is limited to the greater of: <ul> 16.4.1 where such liability relates to a specific Bet, the amount of the applicable stake made by you in respect of such Bet. or 16.4.2 £10,000. </ul> 16.5 Our right of set-off: We may at any time set off any amount on deposit in your Account against any amounts owed by you to Betfair. 16.6 Your responsibility to compensate us: You agree to compensate us for any costs, charges or losses sustained or incurred by us arising from any Prohibited Activities on your part. </ul> </li> <li> Closing Your Own Account You may close your Account at any time. More information about how you can close your Account can be found on our help pages here. </li> <li> Additional Terms and Conditions Relating to Betting <ul> Introduction / general 18.1 Registered Account holders can enter into various betting transactions in relation to the markets available via the Website ("Markets"). 18.2 Where customers bet with each other on Betfair's Exchange markets (the "Exchange"), Betfair acts as a facilitator and does not act as a counterparty. However, Betfair may act as a counterparty on the Exchange but only in the following limited situations: <ul> 18.2.1 for wagers between Australasian Customers: Betfair also offers Tote bets, as well as singles (which we call "Fixed Odds") and "Multiples" bets at odds fixed by us; 18.2.2 for Betfair's Starting Price ('SP' or 'Betfair SP') on the Exchange: The Betfair SP is calculated by Betfair, by balancing all SP bets and other Exchange bets when the market is suspended at the 'off' of the relevant event. Betfair group may act as risk counterparty to SP bets if necessary to ensure a fair SP. The Betfair personnel involved in determining the SP in such circumstances will have no undeclared personal or other interest in the SP in question. When you place a bet at SP you are betting against other Betfair customers. However, during the reconciliation of the Betfair SP, Betfair acts as counterparty in order to balance liabilities between Betfair SP bets and other Exchange bets. and 18.2.3 occasionally (and such bets represent a tiny fraction of the overall volume of betting activity on the Exchange), in one of the two following circumstances: <ul> a. on less liquid markets to improve "liquidity" and stimulate market activity ("liquidity" is the amount of money available for you to bet on each selection). We may do this on ancillary markets (particularly when the market is first made available) or on markets on less popular events. The rationale for providing this liquidity is to enhance the betting proposition for our customers. and b. in order to reduce the Betfair group's liability against a particular outcome. We may do this on a high-profile event where our sportsbook has a very large exposure to that outcome. </ul> </ul> 18.3 You can enter into betting transactions either on our Website/apps, by telephone, or by the Application Programs Interface (API)(i.e., direct API access &amp. licensed third party 'API' apps that enable betting on the Exchange). Please note that not all Betfair betting products are available through each of the foregoing betting channels. In this clause 18 when we refer to the "Betting Services" we mean all the services listed in this clause 18.3 (where applicable). 18.4 In this clause 18, references to "Betfair", "we", "us" and/or "our" are to whichever Betfair group company is providing the Betting Services to you as set out in the Specific Conditions applicable to your betting transaction (see clause 2.2 above where these Specific Conditions are listed and linked-to). 18.5 As listed and linked-to in clause 2.2 above, there are separate rules, terms and conditions for each of our Exchange and Sportsbook products (i.e., the Exchange Rules and Regulations and the Sportsbook Rules and Regulations). The rules governing how Markets are offered, managed and/or settled are not the same for every Market on each product. In certain circumstances, a Bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, Bets that are winners on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the Bets that they place on Betfair's products. 18.6 As noted in clause 2.3 above, if there is any inconsistency between the documents listed above and these General Terms, these General Terms will to that extent take precedence. 18.7 We are entitled to determine when the Markets are open for betting and to close the Markets at any time in our discretion. Though we will at all times use reasonable endeavours to settle Markets as quickly as reasonably possible, we cannot give any assurances as to the timeframe in which Markets will be settled. 18.8 You are responsible for the information that you provide to us concerning the offer that you wish to place. We will not be liable for incorrect entries made by you, including data input errors with respect to the odds, price or stake on offer, or incorrect Bet requests communicated by you to a Betfair telephone operator. If a Betfair telephone operator repeats back your Bet request incorrectly, it is your responsibility to correct the Bet request and inform the Betfair telephone operator of the error. Once you have confirmed the Bet request to the Betfair telephone operator (whether or not that was the original Bet that you requested) and your Bet is matched, you will be liable for that Bet if it loses. Suspension/voiding of Markets/Bets 18.9 Betfair is entitled to suspend betting on a Market at any time (even if such suspension is earlier than anticipated by the Exchange Rules and Regulations and/or Sportsbook Rules and Regulations). In the interests of maintaining integrity and fairness in the Markets, Betfair may also void certain Bets in a market or void a whole Market in its entirety – see the Exchange Rules and Regulations and the Sportsbook Rules and Regulations for more information. Bots 18.10 Some customers make use of programs designed to automatically place bets within certain parameters set by them (e.g., to back or lay at a certain price) ("bots"). These bots may be active in any or all Markets at any time and you should not assume that you can place bets on quiet Markets that will not be automatically matched simply because the Market otherwise appears quiet. Additionally, bot users should be aware that bots might be prone to exploitation by other customers. Users of these programs do so entirely at their own risk. Cancelling an offer for a Bet 18.11 You may request to cancel unmatched Bets at any time either by (a) requesting a cancellation of the relevant offer in the relevant section of the relevant Market on the Website. or (b) instructing a Betfair telephone operator to request a cancellation of the relevant offer. Your cancellation of an unmatched bet becomes effective once we send you confirmation of the cancellation. In the event that your cancellation request is not received and processed in good time, you acknowledge that your offer may remain outstanding and available for acceptance. You may not be able to cancel if your Bet has been partially or wholly accepted during the interval between your submitting your cancellation request and our confirming your cancellation. In this case, your original offer, or part thereof, will be validly accepted and the Bet will be concluded. 18.12 When you amend an unmatched Bet you are effectively cancelling that Bet and submitting a new Bet at the amended stake or odds. 18.13 We will cancel any offers for Bets that remain outstanding at the time that we close a Market. Minimum and maximum Bet stakes 18.14 Depending on the product or type of Market you are betting on and depending on the currency that you are betting in, there are minimum Bet sizes that apply. These minimum Bet sizes are subject to change and may differ depending on how you are placing your Bet (e.g., whether via the Website or using the Telephone Betting Service). You are not permitted to place (or try to place) Bets that are below the minimum bet size threshold. 18.15 Your maximum betting limit is represented by the lesser of: (i) your 'Available to Bet' balance shown in your Account and (ii) your "Exposure Limit" (which is available in the "Account Summary" tab in "My Account"). However, in the event that we process an offer for a Bet or the acceptance of a Bet in an amount outside the applicable thresholds, such Bet will nevertheless stand except where the Terms of Use permit us to void Bets and/or withhold funds. Bet Settlement 18.16 Subject to this clause 18 and anything contained in any Specific Conditions, and save where the Terms of Use entitle us to void or withhold winnings, we will settle Markets in accordance with our Exchange Rules and Regulations and Sportsbook Rules and Regulations (as applicable). We are entitled to reverse or amend settlement in the event of a Market being settled incorrectly. This may lead to amendments being made to your Account to reflect changes in Market settlement and if there are insufficient funds in your Account we may require that you put funds into your Account to address the outstanding balance. We will notify you if your Account goes into a negative balance (i.e., that you owe Betfair money) and, if following the notification, you either: <ul> 18.16.1 do not put funds in your Account within the reasonable time specified in our notice to you; 18.16.2 you fail to make the relevant payments into your Account in accordance with any repayment plan as agreed between you and Betfair. or 18.16.3 you indicate to Betfair that you have no intention of putting funds in your Account to address the outstanding balance, then as we made clear in the 'Important Note' at the top of these General Terms, we can set off the positive balance in your Account against amounts that you owe to us. We will also be entitled to take appropriate legal action to seek to recover the debt. </ul> 18.17 Any amount of winnings or losses relating to your Bets on a Market will be rounded to the nearest two decimal places. If the amount ends in 0.5 it will be rounded up. 18.18 You may not place Bets or try to place Bets which deliberately take advantage of Betfair rounding off to the nearest penny or cent. Any Bets which seek to do so will be automatically cancelled. Commission and payment structure 18.19 We charge a commission calculated by reference to your net winnings on a Market. Your stakes for Bets placed on the Exchange are therefore not relevant for the calculation of the commission you pay. In particular, these stakes do not represent remuneration for the Betting Services in connection with the Exchange. In certain specified circumstances, you may also incur certain other charges. Please refer to Betfair Charges in the About Us section which sets out in detail how all commission and charges are calculated. We may to amend our policy as set out in Betfair Charges from time to time – see clause 3 above for how we handle amendments to the Terms of Use (including the Betfair Charges). Betfair Community 18.20 From time to time Betfair (via its group company TSE Global Limited) may provide you with access to an online chat forum (the "Betfair Community", sometimes referred to as Betfair Forum). If you use the Betfair Community you agree to be bound by the Betfair Community Terms and Conditions. 18.21 We shall not be liable to you for any defamatory postings made by you via the Betfair Community, or made by others in relation to you via the Betfair Community. 18.22 By using the Betfair Community you grant Betfair an irrevocable and perpetual licence to use and/or to reproduce all forum postings posted by you for any purpose and in any jurisdiction. Where we intend to use a forum post for marketing promotional activity, we will seek your consent. </ul> </li> <li> Intellectual Property Rights <ul> 19.1 Betfair is the owner or authorised user or licensee of all the intellectual property rights in the Services and their content including, without limitation, any copyright, patent, designs (registered or unregistered), trade marks, service marks, source codes, specifications, templates, graphics, logos or any right in respect of content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as expressly provided in the Terms of Use, Betfair does not grant any express or implied right to you in or to any of its intellectual property rights or secret information. 19.2 All content and material on the Website or otherwise accessible via the Services is provided for your own personal (i.e., not for business) usage only. The distribution, reproduction or commercial exploitation of such content and material in any manner whatsoever without our express written consent is prohibited. 19.3 For the avoidance of any doubt, you may use the data available from the Website and the other Services (including for example odds, both live and historical) only as strictly required for your permitted personal, non-exclusive, non-sublicensable, non-commercial purpose of using the Services. Any other use and/or reproduction of the data without prior written consent of Betfair is prohibited and will constitute a breach of the Terms of Use. Betfair reserves its right to take such action as it considers necessary, including issuing legal proceedings without further notice to you, in relation to any unauthorised use of its data or of the Website or Services. 19.4 You may not copy the Website or the Services or any part or element (including any software) of the Website or the Services. You may not attempt to hack, make unauthorised alterations of, or introduce by any means any kind of malicious code to the Website or the Services or any software relating to the Website or the Services. You may not (a) reverse engineer or decompile (whether in whole or in part) any software underpinning or available through the Website or the Services. or (b) make copies, modify, reproduce, transmit, alter or distribute all or any part of the Website or the Services or any material or information or software contained on or via the Website or the Services. 19.5 You agree that you will not use the Website or the Services (including any software therein) for any unlawful purposes or for the purposes of sending or transmitting any data or other material: (a) in a manner that infringes our rights or the rights of any third party (including but not limited to intellectual property rights). (b) that has harmful or destructive or damaging properties. (c) that may constitute any form of collusion. or (d) which is likely to cause harm or damage to our computer systems, networks or equipment, or those of any third party. </ul> </li> <li> Information Services <ul> 20.1 From time to time Betfair may provide you with access to various information and content. This may include form data, results, video streaming, upcoming events, the times and dates of events, current scores, time elapsed, and other information relating to a sporting event. Such information may be supplied via the Website (including micro-sites and as part of any runner data and/or results service), the Telephone Betting Service, emails or any other means of communication. and/or via links to third party websites. Such information is described in clause 18 collectively as the "Information". 20.2 The Information is provided by Betfair or is sourced from a third party. Although some Information may be described as "live", or it may be implied that such Information is "live", you should be aware that this data may be subject to a time delay. The Information may also be inaccurate. You should also be aware that other Betfair customers may have access to pictures and/or data that is faster and/or more accurate than the Information. 20.3 Any links to third party websites do not constitute an endorsement by Betfair of any products or services available on or via such websites. You use such websites at your own risk and Betfair takes no responsibility for the content on, or use of, such websites. </ul> </li> <li> Assignment <ul> You may not assign, sub-licence or otherwise any of your rights or obligations under the Terms of Use without our prior written consent. We may assign, transfer or novate any or all of our rights and obligations under the Terms of Use to any third party at any time. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under Terms of Use to another company within our corporate group or any other legal entity, including if we restructure or there is a sale of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under Terms of Use will be against the new legal entity. </ul> </li> <li> Severability <ul> In the event that any provision of the Terms of Use is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of the Terms of Use shall not be affected. Any provision of the Terms of Use that is invalid, illegal or unenforceable in any jurisdiction will be ineffective in that particular jurisdiction, without affecting the validity, legality or enforceability of that provision in other jurisdictions. </ul> </li> <li> Dispute resolution <ul> In the event of a dispute arising between us and you, we each agree to follow the procedure set out in our Dispute Resolution policy as amended from time to time. </ul> </li> <li> Communications and notices <ul> Communications and notices to be given by you to us under the Terms of Use should be provided to us as set out in the Contact Us section of the Website. </ul> </li> <li> Governing Law and Jurisdiction <ul> 25.1 If you reside in the UK: <ul> 25.1.1 the Terms of Use will be governed by the laws of England. and 25.1.2 the courts of England have non-exclusive jurisdiction in relation to all disputes under the Terms of Use, provided that such choice of law and jurisdiction will not deprive you of any mandatory consumer protections of your home country (if different). </ul> 25.2 If you reside in Australia or New Zealand: <ul> 25.2.1 the Terms of Use will be governed by the laws of the Northern Territory. and 25.2.2 you agree to submit to the non-exclusive jurisdiction of the courts of Australia in relation to all disputes under the Terms of Use, provided that such choice of law and jurisdiction will not deprive you of any mandatory consumer protections of your home country (if different). </ul> 25.3 If you reside anywhere other than the UK, Australia or New Zealand: <ul> 25.3.1 the Terms of Use will be governed by the laws of Malta. and 25.3.2 you agree to submit to the non-exclusive jurisdiction of the courts of Malta in relation to all disputes under the Terms of Use, provided that such choice of law and jurisdiction will not deprive you of any mandatory consumer protections of your home country (if different). </ul> </ul> </li> <li> English Version The Terms of Use have been prepared in various languages other than English for translation purposes. In the event of any differences between the English version and (if applicable) the translated version in the local language of your country of residence, the version most beneficial to the customer shall prevail. </li> </ol> V5 31/05/2023 Betfair Gaming - Conditions of use <ol> <li>Introduction This document sets out the additional terms and conditions which apply to you when you play any games (the “Games”) on betfair.com (the “Website”). These terms and conditions are the “Gaming Conditions of Use” as referred and linked-to in clause 2.2.6 of the General Terms and Conditions (the "General Terms"). Please make sure you read and understand the General Terms, these Gaming Conditions of Use, and any other parts of the Terms of Use (as defined and explained in clause 2.1 of the General Terms) that apply to you before you access any of our Services, as they are binding on you. The type of Game you wish to play will determine which Betfair group company will provide you with the platform and, where appropriate, software to play the game. Our Gaming products include: <ul> <li>Casino - https://casino.betfair.com </li> <li>Poker - https://poker.betfair.com</li> <li>Exchange Games - https://games.betfair.com </li> <li>Bingo - https://bingo.betfair.com</li> </ul> If you wish to play Games for real money, you will need to open an Account (as defined in clause 4.1 of the General Terms. Australasian customers will not be able to play the Games. References in these Gaming Conditions of Use to "we", "us", “our”, and "Betfair" are to whichever Betfair group company is providing you with the platform to play the relevant Game(s) as set out in the relevant Game-specific sections below in these Gaming Conditions of Use. </li> <li>Licence to use the Software Betfair grants you a limited licence to download (if necessary) and to use the relevant software for the Game(s) you wish to play (the "Software") provided that you comply with these Gaming Conditions of Use and any other applicable part of the Terms of Use, including the General Terms (and we draw your attention in particular to clause 19 of the General Terms). If you become aware that the Software is being used in any manner not authorised by these Gaming Conditions of Use or the General Terms, you must immediately notify our Customer Services team. </li> <li>APIs You must place all wagers on Games through the various user interfaces provided on our Website and, other than any use of Betfair's endorsed API service (which you may use to place bets within certain parameters on Betfair's Exchange Games), you may not wager through other means, including the use of a "robot" player. Other than your permitted use of Betfair's endorsed API service (referred to above), the use of programmes or software designed to automatically place bets within certain parameters (i.e., "robot" players) is not permitted on any Games (including Poker, Casino, Exchange Games, Bingo or any other Games) on any part of our Website. </li> <li>Games nicknames/aliase You may not choose a Games nickname and/or alias that is defamatory, offensive, pornographic or intended to impersonate a real person or brand. Betfair can amend your nickname and/or alias if such nickname and/or alias breaches this clause. </li> <li>Changes to the Games Betfair may withdraw or alter any Game(s) or any part thereof (including prices, features, specifications, capabilities, functions and/or other characteristics) and may add new Games at any time. Betfair will ensure that any such changes will not adversely affect any promotion or offer that customers are currently wagering towards. In the unlikely situation that a proposed change to a Game may impact a customer’s ability to take part in a promotion or bonus they are currently wagering towards, Betfair will (i) notify all customers taking part in the relevant promotion to explain the change and (ii) make arrangements to ensure that customers are not adversely affected by the change, for example, by providing suitable alternative Games which will qualify for the promotion at the same level of play. </li> <li>Game Rules Specific rules also apply to each of the Games – these can be found on each Game's information page on the Website. Please make sure you read and understand these Game rules before accessing the relevant Game(s) as they will be binding on you. </li> <li>Return to Player percentages for certain Games offered by Betfair This clause applies specifically to certain Games which are tested by Betfair via the use of Random Number Generators ("RNGs"). The Return to Player ("RTP") percentage of a fixed odds Game represents the theoretical payback of Game over time expressed as a percentage of total amount staked. For certain Games offered by Betfair, this theoretical payback percentage is verified by running a large number of transactions - typically in the range of 10 million - through the Game to ensure that the expected payback is within an expected range of the theoretical RTP. For those Games, the result is generated by an RNG, which guarantees that each Game outcome is generated independently and entirely randomly. Both the testing of the RTP and the RNG are completed by an independent, accredited testing house who perform certification testing on behalf of the appropriate licensing body for each Game. Details of the RTP percentages which are relevant to each of Betfair's applicable Games are included on each Game's information page. For the avoidance of doubt, Betfair does not guarantee that any of the Games it offers will pay out according to its RTP percentage in a single hand, spin or play (or, indeed, to an individual customer). Betfair warrants and represents that it is, in respect of the Games it offers, compliant with the RTP requirements of all the appropriate licensing bodies (including the Return to Player Directive 2016 issued by the Malta Gaming Authority). </li> <li>Conditions Specific to Poker Games <ol> <li> Company and licensing details Betfair is licensed to provide poker through https://poker.betfair.com pursuant to a head licence granted to PT Games Limited by the Malta Gaming Authority in Malta. For further information, please go to www.mga.org.mt. PPB Entertainment Limited provides the platform on our Website via which you can play poker Games (“Poker Games”). PPB Entertainment Limited is a company registered in Malta and located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta. If you play the Games on https://poker.betfair.com, references to “Betfair”, “we”, “us” and “our” in these Gaming Conditions of Use are to PPB Entertainment Limited. Some of the Poker Games may be licensed by jurisdictions other than the Malta Gaming Authority in Malta. where this is the case, the relevant licensing jurisdiction will be notified to the customer. PPB Entertainment Limited is licensed and regulated by the Gambling Commission of Great Britain for customers in the UK and the Malta Gaming Authority in Malta for non-UK customers. Whilst it is intended that Betfair will provide the Games pursuant to these licences, Betfair can switch to other jurisdictions at any time. </li> <li> Rake We charge a fee on both real money cash tables and real money tournament registrations (the "Rake"). The Rake is deducted from every cash game pot at a rate of 5%, up to a predetermined maximum amount which varies according to how many players are in the hand. Please visit this page for full details as to how the Rake is calculated. From time to time we may amend how and when the Rake is calculated. </li> </ol> </li> <li>Conditions Specific to Casino Games <ol> <li> Company and licensing details Betfair Casino Limited and PPB Entertainment Limited provide the platform on our Website via which you can play the Games that we may provide from time to time under the ‘Casino’ tabs and any other similar Games that we make available to you from time to time on any Betfair site (the “Casino Games”). For customers in the UK, the Casino Games are provided by PPB Entertainment Limited or Betfair Casino Limited, depending on the particular Casino Game in question. For customers based in any other territory, the Casino Games are provided by Betfair Casino Limited. Betfair Casino Limited is a company registered in Malta and located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta. PPB Entertainment Limited is a company registered in Malta and located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta. If you play the Casino Games on https://casino.betfair.com, references to “Betfair”, “we”, “us” and “our” in these Gaming Conditions of Use are to Betfair Casino Limited or PPB Entertainment Limited as applicable. Betfair Casino Limited is licensed to provide the Casino Games pursuant to a licence granted to it by the Malta Gaming Authority in Malta which is the regulator for all forms of gaming in Malta. For further information please go to www.mga.org.mt. Some of the Casino Games may be licensed by jurisdictions other than the Malta Gaming Authority in Malta. where this is the case, the relevant licensing jurisdiction will be notified to the customer. Betfair Casino Limited and PPB Entertainment Limited are licensed and regulated by the Gambling Commission of Great Britain for customers in the UK. Whilst it is intended that Betfair will provide the Casino Games pursuant to the above mentioned licence(s), Betfair can switch to other jurisdictions at any time. </li> <li> Maximum Winnings Limits Maximum cumulative profit on all Casino Games (excluding any progressive jackpot wins) in a 24 hour period by an individual customer shall be capped at £1,000,000. As we made clear in the ‘Important Note’ at the beginning of the General Terms, you will only be entitled to receive up to the maximum winnings limit regardless of the amount of your stake and no matter how much you appear to have ‘won’. This means that if your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the £1,000,000 limit within the 24 hour timeframe you will be paid out up to £1,000,000 and any excess profits will not be paid to you provided always that, of the original sum bet or wagered, an amount shall then be returned to you pro rata in relation to the benefit lost. </li> </ol> </li> <li>Conditions Specific to Exchange Games <ol> <li> Company and licensing details PPB Games Limited provides the platform on the Website via which you can play the Exchange games that we may provide from time to time (the “Exchange Games”). PPB Games Limited is a company registered in Malta and located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta and, if you play any Exchange Games on https://games.betfair.com, references to "Betfair", "we", "us" and "our" in these Gaming Conditions of Use are to PPB Games Limited. PPB Games Limited is licensed to provide the Exchange Games on https://games.betfair.com pursuant to a licence granted to it by the Malta Gaming Authority in Malta which is the regulator for all forms of gaming in Malta. For further information please go to www.mga.org.mt. Some of the Exchange Games may be licensed by jurisdictions other than the Malta Gaming Authority in Malta. where this is the case, the relevant licensing jurisdiction will be notified to the customer. PPB Games Limited is licensed and regulated by the Gambling Commission of Great Britain for customers in the UK. Whilst it is intended that Betfair will provide the Exchange Games on https://games.betfair.com pursuant to this licence, Betfair can switch to other jurisdictions at any time. </li> <li> Provision of liquidity In order to operate the Exchange Games, PPB Games Limited consistently and systematically provides liquidity into its Exchange Games markets (in accordance with Betfair's terms and conditions, its relevant operating licences and the approval of the relevant regulating authorities). </li> </ol> </li> <li>Conditions Specific to Bingo Games <ol> <li> Company and licensing details Betfair Bingo is an online bingo service utilising software licensed by Playtech P.L.C., which is licensed and regulated by the Malta Gaming Authority, under Licence Number MGA/CRP/137/2007, issued on 01/08/2018. PPB Entertainment Limited provides the platform on our Website via which you can play the Games that we may provide from time to time under the ‘Bingo’ tab and any other similar Games that we make available to you from time to time on any Betfair site (the “Bingo Games”). PPB Entertainment Limited is a company registered in Malta and located at Level 2, Spinola Park, Mikiel Ang. Borg Street, St. Julians SPK1000 Malta. If you play the Bingo Games on https://bingo.betfair.com, references to “Betfair”, “we”, “us” and “our” in these Gaming Conditions of Use are to PPB Entertainment Limited. Some of the Bingo Games may be licensed by jurisdictions other than the Malta Gaming Authority in Malta. where this is the case, the relevant licensing jurisdiction will be notified to the customer. PPB Entertainment Limited is licensed and regulated by the Gambling Commission of Great Britain for customers in the UK. Whilst it is intended that Betfair will provide the Bingo Games pursuant to the above mentioned licences, Betfair can switch to other jurisdictions at any time. </li> <li> Maximum Winnings Limits Maximum cumulative profit on all Bingo Games (excluding any progressive jackpot wins) in a 24 hour period by an individual customer shall be capped at £1,000,000. As we made clear in the ‘Important Note’ at the beginning of the General Terms, you will only be entitled to receive up to the maximum winnings limit regardless of the amount of your stake and no matter how much you appear to have ‘won’. This means that if your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the £1,000,000 limit within the 24 hour timeframe you will be paid out up to £1,000,000 and any excess profits will not be paid to you provided always that, of the original sum bet or wagered, an amount shall then be returned to you pro rata in relation to the benefit lost. </li> </ol> </li> </ol> V1 13/07/2022 Betfair Community - Conditions of use <ol> <li>The Betfair Community (https://community.betfair.com), formerly known as the Betfair Forum, is a separate service from the Betfair websites and Betfair core services. The Betfair Community is licensed to and managed by TSE Global Limited ("TSEG"), whose registered office is at One Chamberlain Square Cs, Birmingham, B3 3AX United Kingdom. Use of the Betfair Community is subject to the following terms and conditions in addition to the terms and conditions of the Betfair websites. TSEG sets Betfair Community policy and can change its policies at any time with or without notice. By using (reading and/or posting in) the Betfair Community you enter a contract with TSEG and you agree to be bound by these terms and conditions.</li> <li>The Betfair Community is intended for legitimate comment and constructive discussion and the sharing of opinions on sport, gaming and other matters. TSEG can restrict posting privileges in the Betfair Community of any users who have not funded their Betfair account, who have not placed at least one bet, and/or who have not been "KYC'd" to Betfair's satisfaction (i.e. who have provided sufficient data relating to their identity).</li> <li>The first time you post a message, you will be prompted to enter a unique Betfair Community username. For security reasons your Betfair Community username should be different from your Betfair account username. It is not possible to change your Betfair Community username once you have selected it. Only the Betfair account holder may use the Betfair Community username designated for the Betfair account. TSEG may suspend or prohibit Betfair account holders from accessing the Betfair Community at any time and for any reason in its absolute discretion. You are responsible for the content or actions associated with your Betfair Community username.</li> <li>All users of the Betfair Community agree not to post any item or any links to content that TSEG deems: <ul> a) to be defamatory or discloses information that the user has no legal right to disclose, or is otherwise illegal; b) to be (or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive; c) is intended to impersonate another person or entity; d) to contain any form of advertising, promotional materials or any form of commercial activity; e) to contain any promotion of any competitor of Betfair or their products; f) to contain any, or links to any, virus, corrupted files, "Trojan Horses", key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party; g) to contain any or links to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a market; h) to be an attempt to collect or store data (including posting and/or canvassing email addresses) about other users; i) to be misuse of Community functionality (including but not limited to the Report Abuse Function); j) to be protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence (including, for example, information provided by any third party tipping service); k) to be or may amount to collusion or activities of a suspicious or criminal nature. and l) is in a language other than the native language of that particular forum. </ul> </li> <li>Although TSEG does not moderate the Betfair Community all conversations may be logged and recorded and it has controls in place to monitor the use of the Betfair Community servers in response to complaints. TSEG can delete or refuse any posting and/or recommend to Betfair that it suspend or terminate any Betfair account for any reason at any time without notice. TSEG may revoke your Betfair Community privileges if you act outside the guidelines set out in these terms and conditions.</li> <li>TSEG can change these terms and conditions at any time by changes to the version of these terms available online and, where necessary in TSEG's discretion, by way of Betfair Community announcement.</li> By continuing to use the Betfair Community, users agree to be bound by the most current version of these terms and conditions. <li>Copyright in all information and materials on the Betfair Community is owned by The Sporting Exchange Limited ("TSEL") and users of the Betfair Community hereby agree to assign any copyright in their present or future postings to TSEL.</li> <li>TSEG has no obligation to check the accuracy, completeness or truth of any information posted in the Betfair Community. A procedure will be provided for notification of objectionable posts and, upon proper notification, TSEG will act expeditiously to remove any such material if, in its absolute discretion, it believes it is appropriate to do so. TSEG excludes all liability for any reliance placed on information in postings.</li> <li>All Betfair Community users shall protect their username and password and hereby accept all risk from others accessing or misusing their account. Users agree to notify TSEG immediately if they suspect any misuse of their username/password is occurring.</li> <li>Users hereby agree to indemnify and hold TSEG and companies in the Betfair Group harmless against all costs, claims, liability or damage (including solicitor/client costs) resulting directly or indirectly from that user's breach of these terms &amp. conditions.</li> <li>These terms &amp. conditions are governed by the laws of England and Wales.</li> <li>The courts of England and Wales have non-exclusive jurisdiction.</li> <li>The Contracts (Rights of Third Parties) Act does not apply to these terms and conditions.</li> <li>These Terms and Conditions have been prepared in various languages other than English for translation purposes. In the event of any differences between the English version and any other translated version, the version most beneficial to the customer shall prevail.</li> <li>Betfair's Privacy Policy applies to your personal data. In addition to reserving the right to disclose your details (including any material you post in the Betfair Community), in accordance with the Privacy Policy you are hereby put you on notice that, in the event of a complaint relating to any potentially defamatory material and/or material that otherwise breaches clause 4 of these terms it is the policy of TSEG not to oppose an application to a court for the disclosure of personal data relating to posters in the Betfair Community (or elsewhere on Betfair sites). Equally it is TSEG's policy not to disclose such data unless such an order is sought. or disclosure is permitted in accordance with the Betfair Privacy Policy. or disclosure is permitted by reason of any exemption in the Data Protection Act 2018 (which includes, amongst other things, the right to disclose suspicious content to the relevant authorities). In this regard your attention is specifically drawn to clauses 4 and 10 of these terms. Please think carefully before you post.</li> <li>The publisher with respect to all Betfair Community functionality and services is TSEG.</li> </ol> Please do not use the Community for queries needing a response from Betfair: Instead please contact the Helpdesk HERE. All Community related queries should be sent to forum@betfair.com. V1 13/07/2022 Betfair Live Video - Conditions of Use BETFAIR LIVE VIDEO IS NOT AVAILABLE TO AUSTRALASIAN CUSTOMERS <ol> <li> Access to Betfair Live Video <ul> 1.1 Betfair Live Video is only available to customers who have opened, and have a funded account with Betfair. 1.2 The territories to which we are able to stream events vary from sport to sport. The list of scheduled matches will reflect which events you can view from within your particular locale. 1.3 Betfair Live Video is currently free of charge for all content with the exception of certain horse racing and greyhound events(see below for further details). </ul> </li> <li> Exchange - Horse Racing and Greyhounds <ul> 2.1 UK, Ireland, US, RSA and Indian horse racing races are free to watch as long as you have a funded account. 2.2 For UAE and Germany horse racing a minimum matched bet of GBP2 (or currency equivalent) must be placed on the relevant ‘day of the race’ market to qualify to watch that particular race 2.3 Greyhound races other than SIS races, are free to watch as long as you have a funded account. 2.4 SIS races require a minimum matched bet of GBP2 (or currency equivalent) be placed on the relevant ‘day of the race’ market to qualify to watch that particular race. 2.5 Customers should be aware that SP bets with an odds limit set do not qualify as matched bets until the very start of race and they will therefore be unable to access the race stream until this time. 2.6 Antepost and Special bets do not qualify. </ul> </li> <li> Fixed Odds/Sportsbook - Horse Racing and Greyhounds <ul> 3.1 UK, Ireland, US, RSA and India horse racing, races are free to watch as long as you have a funded account. 3.2 For French, UAE, Germany, Mauritian andLatin American horse racing, a minimum total stake of EUR1.00 or GBP1.00 (or currency equivalent) must be placed in order to watch a single race. This can be in the form of a £/€1.00 single or £/€0.50 each-way bet. 3.3 The qualifying criteria for multi-leg bets that include races where a minimum bet requirement is in place are detailed in the table below: Bet Type Number of Legs Total Stake required(GBP or currency equivalent) Single 1 1.00 Straight Forecast 1 1.00 Double 2 2.00 Treble 3 3.00 Trixie 3 3.00 Patent 3 3.00 Yankee 4 4.00 Lucky 15 4 4.00 4 fold 4 4.00 Canadian 5 5.00 Lucky 31 5 5.00 5 fold 5 5.00 Heinz 6 6.00 Lucky 63 6 6.00 6 fold 6 6.00 Super Heinz 7 7.00 7 fold 7 7.00 Goliath 8 8.00 In multi-leg bets the average stake per race must meet or exceed the minimum qualifying amount of EUR1.00 or GBP1.00 or currency equivalent, in line with the examples below: <ul> <li>A GBP2 double would qualify you to watch both races. A GBP1.00 double would only qualify you to watch the first race by scheduled off time.</li> <li>A GBP0.40 Yankee would qualify you to watch all 4 races as the average stake per race is more than GBP1.00 - (GBP4.40 in total).</li> <li>A GBP6 8 fold accumulator would qualify you to watch the first 6 races, but not the 7th or 8th as the average stake per race is below the minimum unit amount of GBP1.00.</li> <li>Straight accumulators no longer qualify for live video after the point one leg is settled as a loser.</li> </ul> 3.4 All greyhound races, other than SIS races, are free to watch as long as you have a funded account. 3.5 SIS races require a minimum matched bet of GBP1.00 (or currency equivalent) must be placed on the relevant ‘day of the race’ market to qualify to watch that particular race. This can be in the form of a £1.00 single or £0.50 each-way bet. 3.6 Antepost and Special bets do not qualify. </ul> </li> <li> WARNING STREAMING TIME DELAY <ul> 4.1 ALTHOUGH CONTENT ON BETFAIR LIVE VIDEO IS ADVERTISED AS "LIVE", YOU SHOULD BE AWARE THAT BETFAIR LIVE VIDEO IS SUBJECT TO A TIME DELAY. The precise length of the time delay will vary depending on a number of factors, but you should typically expect a time delay of between 2 and 5 seconds behind the actual event. The time delay may sometimes be significantly longer than this. 4.2 IF YOU RELY ON BETFAIR LIVE VIDEO TO PLACE BETS, YOU DO SO ENTIRELY AT YOUR OWN RISK. Betfair accepts no responsibility for any loss suffered by you as a result of your reliance on Betfair Live Video. </ul> </li> <li> EXCLUSION OF LIABILITY <ul> 5.1 Betfair does not make any representations or warranties, express or implied, that Betfair Live Video will meet your requirements, that the operation of Betfair Live Video will be uninterrupted, on time or error free, that Betfair Live Video will be available during any specified hours (whether advertised or not), or that Betfair Live Video will operate in conjunction with any particular software or hardware. 5.2 Betfair shall not be liable to you for any direct or indirect loss, including any loss of profit, data, business or goodwill, arising in connection with your use of or reliance on Betfair Live Video. Betfair shall not be liable for the capacity, reliability, availability or performance of Betfair Live Video. </ul> </li> <li> Changes to Betfair Live Video content <ul> 6.1 All content on Betfair Live Video is subject to change and Betfair may vary, suspend, replace or withdraw content on Betfair Live Video at its absolute discretion and without notice. 6.2 Betfair reserves the right to modify, suspend or discontinue the Betfair Live Video service at any time without notice to you. </ul> </li> <li> Intellectual Property Rights <ul> 7.1 Betfair Live Video is for personal non-commercial use only. You are strictly prohibited from copying, saving, modifying or distributing the Betfair Live Video content (or assisting a third party to do so) or allowing any third party to access the Betfair Live Video content. 7.2 You must not sell or make any charge for watching or using any part of Betfair Live Video, nor show any part of Betfair Live Video in public to an audience (even if no charge is made), nor authorise or assist any third party to do any of the same. 7.3 The content on Betfair Live Video is licensed to Betfair by third parties. The football, tennis, snooker, volleyball and basketball content on Betfair Live Video have been licensed by Perform Media Channels Limited. </ul> </li> <li> General <ul> 8.1 Betfair reserve the right to change these terms and conditions at its discretion from time to time. If we make significant changes to these terms and conditions then we will take appropriate steps to bring such changes to your attention. It is your responsibility to check these terms and conditions from time to time to ensure that you agree with them and your continued use of Betfair Live Video will be deemed to be your acceptance of any changes to the terms and conditions. 8.2 There terms and conditions are governed by English law and the courts of England have non-exclusive jurisdiction in relation to all disputes. 8.3 Betfair reserve the right to introduce other fees, subscriptions or charges or conditions for access to Betfair Live Video in the future. You will be made aware of the introduction of any charge or condition before it is introduced. 8.4 Betfair may refuse access to Betfair Live Video to any customer at its absolute discretion. 8.5 By accessing Betfair Live Video you accept these terms and conditions. </ul> </li> </ol> V1 13/07/2022 Standard Promotional Terms These Standard Promotional Terms apply to all Betfair promotions and competitions. Except as expressly provided, in the event of any discrepancy or conflict between these Standard Promotional Terms and any specific promotional terms, then the specific promotional terms shall prevail. <ol> <li> Eligibility <ul> 1.1 You must be aged 18 years or more to participate in promotions and/or take part in competitions. It is an offence for anyone under the age of 18 to open an account or to gamble. Underage entries will be void. 1.2 All promotions are limited to one entry per customer. To ensure that the promotion is limited to one entry per customer, we only permit one customer to participate from each household address, IP address, email address, telephone number, same payment account (e.g. debit or credit card, Neteller etc) or shared computer (e.g. public library or workplace). 1.3 None of the employees, nor any family members of employees, of Betfair and its affiliate companies, their agents, or those of their respective group companies may take part in prize draw promotions or competitions that involve any element of judgment by Betfair. 1.4 All promotions are available at the discretion of Betfair and Betfair can restrict the availability of a promotion to any person. Any such restriction will not impact players who have already started wagering under a promotion. 1.5 If you have been sent an email excluding you from promotions you will not qualify any promotions. Please note that any such exclusion will not affect any free bet, bonus or other promotional offer you have already placed a qualifying bet towards. You will still receive the benefits of any promotion you have started qualifying for or already qualified for prior to this decision. </ul> </li> <li> Fraud and Multiple Entries <ul> 2.1 Fraudulent or multiple entries will not be accepted, neither will entries made in breach of these Standard Promotional Terms or the specific promotional terms. 2.2 Betfair can exclude any entrant from competitions and/or promotions and from use of the Betfair website if Betfair believes that an entrant has tried to enter by using more than one username or is otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in your local jurisdiction), whether or not that entrant would or might have won any prize but for such activity. Where fraudulent entries or multiple entries/accounts have been used, Betfair can cancel these accounts and withhold payment of the prize/bonus or any other promotional benefits </ul> </li> <li> Bonuses <ul> 3.1 Bonuses are awarded to enhance your enjoyment of our games however we reserve the right to govern how bonuses are used before a player is allowed to cash them in. As such we deem it necessary to restrict certain types of wagering from contributing to the wagering/turnover requirements. 3.2 Any bonus issued is valid for a period of 7 days from the date of issue unless otherwise stated in the specific promotion. Any remaining/unused bonus at the end of the stated period will be removed from the player's account. 3.3 All bonuses credited must be "bought-in" to, accepted or declined. Once accepted, a bonus is credited to your playable balance. Declined bonuses will not be reapplied. 3.4 Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account. 3.5 When receiving a bonus, the player will first play with the money ‘bought-in’ to and only then will the player play with the bonus offered by the casino. </ul> </li> <li> Irregular play <ul> 4.1 If Betfair becomes aware of a customer who, in the course of participating in a promotion or offer, has become able to guarantee wins and/or profits with no or only minimal risk, and/or benefits from a promotion or offer by participating through more than one Betfair account, and/or displays irregular or unusual playing or betting patterns which Betfair deems to be abusive, Betfair may elect to do any one or more of the following: (i) close the customer's account(s). (ii) invalidate the transactions or game play which was in contravention of this term. and/or (iii) withhold the customer's winnings from such transactions or game play. 4.2 Betfair can withhold any withdrawals and/or confiscate all winnings for irregular play. Irregular play includes, but is not limited to, any one or more of the following types of play: <ul> a. Placing single bets equal to or in excess of 30% of the value of the bonus and deposit before the wagering requirements for that bonus have been met. For example, you deposit £100, accept a £100 bonus and place a single bet of £60 on any game. b. Moving from a low weighted game (25% or less) to a high weighted game (100%) after large wins for the purpose of clearing wagering requirements. For example, you place at least one bet on any game weighted at 25% or less, win 100% more than your stake and move your original stake and winnings to a game weighted at 100% in order to meet wagering requirements. c. Playing equal to or more than 500 auto spins on a Slot machine and/or playing a Slot machine consistently for a period longer than two hours while a bonus is active. For example, you set any game to run on auto spin for 500 spins while you have an active bonus in your account and/or you play for a period of two hours or more (irrelevant of how many sessions) while you have an active bonus. d. Low risk Roulette bets. ANY bet spread combination on Roulette games covering 18 or more (47%) of the 37 unique number spots on the table. For example, if you bet on red, you are covering 18 of the 37 possible outcomes, therefore this bet would not count towards any wagering requirements. </ul> </ul> </li> <li> Prizes <ul> 5.1 Prizes are not transferable or exchangeable other than at the sole discretion of Betfair. 5.2 Unless otherwise specified in writing, if you are required to travel as part of the promotion or as a competition prize winner, you are responsible for making all your own arrangements (including insurance). 5.3 For prizes which are time sensitive or have a natural expiry date (for example, tickets to a particular match or event), then we will attempt to contact all winning customers via their registered contact details on Betfair (and, if the competition took place on social media, via the winner’s social media account) within 48 hours. If we cannot reach you within 48 hours, or if you do not claim your prize within 48 hours of being notified, we reserve the right to select a new winner. For prizes which are not time sensitive, no such time limit shall apply 5.4 Betfair reserve the right to credit prizes as cash. </ul> </li> <li> Publication <ul> 6.1 Betfair may publish, or make available on request, details of any prize winners including first name, location and country along with winnings and prizes received. This is distinct from publicity which is dealt with in clause 6.2 below. 6.2 If you win a competition or a promotion, Betfair may ask you if you wish to take part in publicity. If you agree to take part, Betfair can make reasonable use of your name and image on the websites and in promotional materials. </ul> </li> <li> Variation <ul> 7.1 Betfair can amend any specific promotional terms, competition rules or these Standard Promotional Terms at any time. Any such change will not adversely impact players who have already started wagering under a promotion. 7.2 Betfair can withdraw or vary the terms of competitions and promotions to comply with the decision of any relevant judicial or regulatory body and shall not be held liable to any entrant for so doing. </ul> </li> <li> General <ul> 8.1 By entering the promotion or competition, you accept and agree to be bound by these Standard Promotional Terms and any specific terms and conditions relating to the relevant promotion. 8.2 Any disputes relating to promotions or competitions will be resolved in accordance with the Betfair Dispute Resolution Policy, see here. 8.3 Betfair accepts no responsibility whatsoever for system or connection problems that might affect any end user during any of these promotions. 8.4 The promoter in respect of any promotion will be the relevant licensed entity. For details of our regulatory information, please see here. </ul> </li> </ol> V1 14/08/2023 Privacy Preference CentreYou should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies'. Cookies Policy Privacy Policy What are cookies? Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. Your browser makes cookies available each time you visit our websites.Accept all cookies Manage Consent PreferencesStrictly Necessary CookiesAlways ActiveThese cookies are strictly necessary to enable you to navigate our websites and to use the features you have requested during the course of your betting experience (such as using your bet slip). They are used to provide content to you, to provide products and services that you have requested and to provide a secure experience. You can set your browser or device platform to block or alert you about these cookies, but some parts of the product will not then work.Cookies Details‎Functionality Cookies Functionality Cookies These cookies are used to recognise you when you return to our websites and allow us to remember the choices you make and to enable us to provide improved features. They also enhance the functionality of our websites by storing your preferences. Functional cookies record information about choices you've made and allow us to provide more personal features.Cookies Details‎Performance Cookies Performance Cookies These cookies are used to collect information on website usage. Such cookies are used to provide statistics on visitors to our websites. These statistics are used for internal purposes to help us to test and improve the performance of our websites, providing a better user experience.Cookies Details‎Third Party Marketing / Targeting Cookies Third Party Marketing / Targeting Cookies These cookies are used to deliver Flutter Entertainment plc group advertisements relevant to you, based upon your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign.Cookies Details‎Back Button Back Vendor Search Search IconFilter IconClear checkbox label labelApply CancelConsent Leg.Interest checkbox label label checkbox label label checkbox label label<ul> <li>View Cookies<ul> <li>Namecookie name</li> </ul> </li> </ul>Reject all cookies Confirm my choicesWe value your privacyIf you 'Accept All Cookies' you are agreeing to the storing of cookies on your device to enhance site navigation, assist with our marketing efforts, and analysis of product usage. See our Cookie PolicyManage Cookies Accept all cookies