Southwest

Southwest Airlines Co.,Contract of Carriage - Passenger,(CoC) – English Version,Revision: 41stRevisedEffective Date: 08/16/2023,SouthwestAirlinesCo.,2,Table of Contents,1.Introduction.....................................................................................................................................4,a.Application of Conditions of Contract.........................................................................................................4,b.Definitions....................................................................................................................................................5,2.Reservations....................................................................................................................................9,a.Reservations................................................................................................................................................9,b.Group Policies............................................................................................................................................11,3.Fares..............................................................................................................................................13,a.Application of Fares...................................................................................................................................13,b.Stopovers...................................................................................................................................................14,c.Military Fares.............................................................................................................................................14,d.Government Fares.....................................................................................................................................14,e.Wanna Get Away® fares andWannaGetAwayPlus®fares......................................................................15,4.Tickets...........................................................................................................................................16,a.Tickets........................................................................................................................................................16,b.Ticket Acceptability....................................................................................................................................17,c.Refunds......................................................................................................................................................17,5.Check-in.........................................................................................................................................22,a.Boarding Passes.........................................................................................................................................22,b.Check-in Requirements..............................................................................................................................22,6.Acceptance of Passengers.............................................................................................................23,a.Refusal to Transport—General..................................................................................................................23,b.Refusal to Transport—Unruly/Disruptive Passenger.................................................................................24,c.Carriage of Children...................................................................................................................................27,d.Carriage of Passengers with Disabilities....................................................................................................29,e.Pets............................................................................................................................................................32,f.Law Enforcement and Search and Rescue Dogs........................................................................................33,7.Baggage........................................................................................................................................34,a.Carryon Baggage........................................................................................................................................34,b.Acceptance of Checked Baggage...............................................................................................................35,c.Surveillance and Inspection of Baggage....................................................................................................36,d.Checking of Baggage..................................................................................................................................36,e.Free Checked Baggage Allowance.............................................................................................................37,SouthwestAirlinesCo.,3,f.Excess, Oversize, and Overweight Baggage Charges.................................................................................39,g.Special Items Requiring Packing and Payment..........................................................................................40,h.Unsuitable Baggage Subject to Limited Release of Liability......................................................................41,i.Limitations of Liability................................................................................................................................41,8.International Travel.......................................................................................................................44,a.Application of Montreal or Warsaw Convention.......................................................................................44,b.Death or Injury of Passengers....................................................................................................................44,c.Delay of Passengers...................................................................................................................................45,d.Destruction, Loss, or Delay of Baggage.....................................................................................................46,e.Time Limitations on Claims and Actions....................................................................................................47,f.International Travel Documents................................................................................................................47,g.Foreign Currency........................................................................................................................................48,h.Partial Tax Refunds in Limited Circumstances...........................................................................................48,i.Check-in Times for International Flights....................................................................................................48,j.Travel by Persons under the Age of Eighteen (18)....................................................................................48,k.Carriage of Animals....................................................................................................................................49,l.Firearms.....................................................................................................................................................49,9.Service Interruptions......................................................................................................................50,a.Failure to Operate as Scheduled................................................................................................................50,b.Denied Boarding Procedures Due to an Oversale.....................................................................................50,c.Ground Transportation..............................................................................................................................53,10.Miscellaneous............................................................................................................................54,a.Claims.........................................................................................................................................................54,b.Customer Service Plan...............................................................................................................................54,c.Choice of Law, Entire Agreement..............................................................................................................54,SouthwestAirlinesCo.,4,1.Introduction,a.Application of Conditions of Contract,(1) Except as otherwise provided within specific fare rules,reservations,purchase,ticketing ,and/or transportation by Southwest Airlines Co. (hereafter “SouthwestAirlines” and its ,Officers, Employees, contractors, and agents acting in their official capacities under the ,direction of Southwest Airlines [collectively, together with Southwest Airlines hereafter ,“Carrier”]) are subject to this Contract of Carriagein effect on the earliestof the date on ,which the Ticket is reserved, purchased, or issued,and as amended through the date of ,travel, in addition to any terms, conditions, and restrictionsapplicable to your booking ,channel andincluded on any Ticket. The terms and conditions contained in this Contract ,of Carriage shall govern all published routes and services provided by the Carrier as well ,as all fares and charges published by the Carrier. This Contract of Carriage is subject to ,applicable tariffs onfile with the U.S. Department of Transportationandlaws, regulations, ,and rules imposed by U.S. or foreign governmental agencies. however such tariffs, laws, ,regulations, and rules do not create any contractual or other obligations by the Carrier ,that are owed to the Passenger, the Customer, or any other person or entity, or any right ,of action as against the Carrier. If any portion of this Contract of Carriage conflicts with ,applicable laws, rules, or security directives from U.S. or foreign government agencies, ,the applicable laws, rules, or security directives shallgovern. Carrier shall not be liable for ,any damage arising out of its compliance with any laws, government regulations, orders, ,rules, requirements or security directives.,By making a reservation, purchasing a Ticket, or accepting transportation, the Passenger ,and Customer agree to adhere to, be bound by, and comply withall of the terms, ,conditions, and requirementsset forth herein and applicable laws and regulations, ,including but not limited to federal laws protecting federal, airport, and air carrier ,employees who have security duties from assault and interference with the performance ,of their duties. Transportation offered by the Carrier under this Contract of Carriage is ,subject to the Passenger’s and Customer’s compliance with these obligations, and a ,failure to comply shall constitute a material breach of this Contract of Carriage. ,The Customer and Passenger are presumed to know their rights under the Contract of ,Carriageand there is no obligation on the Carrier to inform the Customer or the ,Passenger of their rights under the Contract of Carriage. ,(2) SouthwestAirlines reserves the right, in its sole discretion and to the extent not prohibited ,by law, to change, delete, or add to any of the terms of this Contract of Carriage without ,prior notice. All changes must be in writing and approved by an authorized ,representativeof SouthwestAirlines. ,(3) If (i) this Contract of Carriageis amended after a Ticket is reserved, purchased, or issued ,but before commencement of travel, (ii) the amendment substantially affects the terms ,and conditions of a Passenger’s Carriage, and (iii) the Passenger does not agree to be ,bound by the Contract of Carriageas amended, then the Passenger’s sole recourse is to ,request a refund of the fare paid for unused travel. Such request for a refund must be ,made prior to the date on which travel was to commence. Any such refund will be issued ,in accordance with Section 4.c.(3),. ,SouthwestAirlinesCo.,5,(4) This Contract of Carriagedoes not, and shall not be construed to, create any right or ,cause of action against the Carrier for any obligation other than an obligation expressly ,undertaken by Carrier in this Contract of Carriage. ,(5) The Carrier’s obligations hereunder extend only to the Passengerand as expressly set ,forth herein, to the Customer. In the event of a refund payment, the Carrier may, at the ,discretion of the Carrier, refund all or a portion of the payment to the Customerbut such ,payment shall not create a contractual relationship between the Carrier and such third-,party payor.,(6) This Contract of Carriagedoes not create, and shall not be construed to create, any right ,or cause of action based on any state, local, federal or international law, statute, ,regulation, rule, policy, guidance, treatise, convention, or other form of legal statements ,or requirements, and Southwest Airlines does not, in this Contract of Carriage,expressly ,or implicitly incorporate any such law, statute, regulation, rule, policy, guidance, treatise, ,convention, or other form of legal statements or requirementsby reference.,(7) The invalidity of any provision herein shall not affect the validity of any other provision ,that shall remain in full force and effect.,(8) Unless specifically stated otherwise herein or where any limitation would expressly violate ,any applicable law, the Carriershall not be liable for any consequential, compensatory, ,indirect, incidental, or punitive damages arising out of or in connection with the ,performance of its obligations under this Contract of Carriage. ,b.Definitions,Baggage means all luggage and contents contained inside, including suitcases, garment ,bags, tote bags, packages, camera and electronics bags, computer and equipment cases, ,briefcases, musical instruments, and similar articles, whether carried by the Passenger in the ,cabin or carried inthe aircraft cargo compartments. Coats and wraps, when carried by the ,Passenger in the passenger cabin, will not be considered as Baggage.,Boarding Pass means a document (paper or electronic) issued by Carrier. A Southwest ,Airlines Boarding Pass bears the title Boarding Pass, the Passenger’s first and last name, the ,flight number and date, the departure and destination airports, and a boarding group letter ,and number, which represents the Passenger’s boarding group and reserved spot in the ,boarding group line. A Passenger must have a Boarding Pass to be consideredas having ,Confirmed Reserved Space as defined in Section 9.b.(1). ,Boarding Passes may be obtained at Southwest.com®, SWABIZ.com, on SouthwestAirlines,mobile apps, or at the airport from Carrier at: ,(1) Kiosks (where available), (2) skycap podiums (where available), (3) ticket counters, or ,(4) departure gate podiums. Carrier reserves the right to restrict Boarding Pass ,distribution to the departure gate podium.,Carriage means the transportation of Passengers and/or Baggage by air, gratuitously or for ,hire, and all services of Carrier related thereto.,Checked Baggage means Baggage of which Carrier takes sole custody and for which ,Carrier has issued a baggage claim check and Carrier or Passenger affixed a baggage tag.,SouthwestAirlinesCo.,6,Customermeans the person, agent,or entity whoheld a reservation(s) or paid for, changed, ,or cancelleda Ticket for the Passenger.For clarity, if the Passenger holds a reservation or,purchases, changes, or cancels a Ticket, the Passenger is the Customer.,Flight Creditmeans a credit issued by Carrier pursuant to Section 2.a.(2)(v), Section ,2.a.(2)(vi), Section 4.a.(4)(ii), and/or Section 4(c)in a specified dollar amount. Flight Credits ,do not expire. A Southwest LUV Voucher is not a Flight Credit and maintains its specified ,expiration date. Flight Credits are nontransferable unless otherwise stated herein orstated ,within a Rapid Rewards account. Flight Credits are redeemable solely for the purchase of ,Tickets, may not be redeemed for cash, and may not be transferred to any estate or as part ,of a settlement, inheritance, or will. In the event of the death of the holder of Flight Credits, ,Flight Credits will expire.,Force Majeure Event means any event outside of Carrier’s control, including, without ,limitation, acts of God, and meteorological events, such as storms, polar vortex, rain, wind, ,fire, fog, flooding, earthquakes, haze, or volcanic eruption. It also includes, without limitation, ,a pandemic, public health emergency, catastrophe, government action, disturbance, or ,potentially volatile international condition, armed conflict, civil unrest orcommotion, riot, ,embargo, war, or hostility, whether actual, threatened, or reported, strike, work stoppage, ,slowdown, lockout, or any other labor related dispute involving or affecting Carrier’s service, ,mechanical difficulties by entities other than Carrier, Air Traffic Control, or the inability to ,obtain fuel,supplies, components, parts, fluids,airport gates, labor, landing facilities, or other ,items which Carrier, in its unilateral discretion, decides is reasonably necessary for the flight ,in question, or any fact or situation that was not foreseen, anticipated, or predicted by Carrier.,Individual with a Disability, as defined in 14 CFR § 382.3, means any individual who has a ,physical or mental impairment that, on a permanent or temporary basis, substantially limits ,one or more major life activities, has a record of such an impairment, or is regarded as ,having such an impairment.,Limited Release of Liability means Passenger’s tender, and Carrier’s acceptance, of ,checked Baggage in a condition, or of a nature, unsuitable for Carriage where Carrier limits ,or excludes liability for loss, damage, or delay underSection 7,. ,Miscellaneous Charge Order means a credit issued by a travel agency in a specified dollar ,amount with a specified expiration date. MiscellaneousCharge Orders must be used (travel ,booked and flown) by the Miscellaneous Charge Order’s expiration date.,Montreal Convention means, unless the context requires otherwise, the Convention for the ,Unification of Certain Rules for International Carriage by Air, done at Montreal, May 28, 1999.,Nonstop Flight means a flight scheduled to operate between origin and destination airports ,without any intermediate stops.,One-way means Scheduled Air Service on Southwest Airlines from an originating airport to a ,destination airport.,Passenger means any person, except members of the Crew working on the flight, who is,carried or will be carried in an aircraft with the consent of Carrier. ,SouthwestAirlinesCo.,7,Qualified Individual with a Disability, as defined in 14 CFR § 382.3, means an Individual ,with a Disability who, as a Passenger:,(i)With respect to obtaining a Ticket for air transportation on Southwest Airlines, offers ,or makes a good faith attempt to offer, purchase, or otherwise validly obtain a Ticket.,(ii)With respect to obtaining air transportation, or other services or accommodations: ,a.Buys or otherwise validly obtains, or makes a good faith effort to obtain, a ,Ticket for air transportation on Southwest Airlines and presents themselvesat ,the airport for the purpose of traveling on the flight to which the Ticket ,pertains.,b.Meets reasonable, nondiscriminatory Contract of Carriage requirements ,applicable to all Passengers.,(iii)With respect to accompanying or meeting a traveler, using ground transportation, ,using terminal facilities, or obtaining information about schedules, fares, reservations, ,or policies, takes those actions necessary to use facilities or services offered by ,Carrier to the general public, with reasonable accommodations, as needed, provided ,by the Carrier.,Roundtrip means Scheduled Air Service on Southwest Airlines from an originating airport to ,a destination airport and back to the originating airport or SouthwestAirlines-recognized co-,terminal.,Same-Plane Service means service between an origin and destination airport with ,scheduled stops at one or more intermediate airports. With the exception of unexpected ,ground delays or other unforeseen flight disruptions, Passengers on Same-Plane Service are ,not required to disembark the aircraft at any intermediate stop.,Scheduled Air Service means any current or future flight published on SouthwestAirlines,website, Southwest Airlines mobile apps,or in a computer reservation system used by ,Carrier. ,Southwest LUV Voucher means a voucherissued by the Carrier, atthe Carrier’s sole ,discretion in a specified dollar amount with a specified expiration date. Southwest LUV ,Vouchersare redeemable solely for the purchase of Tickets andmay not be redeemed for ,cash. Southwest LUV Vouchers are not redeemable as payment toward Government-,imposed segment fees, excise taxes, Passenger Facility Charges, or September 11th ,Security Fees or as payment toward miscellaneous charges, Southwest Airlines Group ,tickets, Southwest Airlines Vacations packages, or travel either wholly or in part on other air ,carriers. Southwest LUV Vouchers must be used (travel booked and flown) by the Southwest ,LUV Voucher’s expiration date.Additional Terms and Conditions applicable to Southwest ,LUV Vouchers may be found on Southwest.com,and/or accompanying receipt of the ,voucher.,Special Drawing Rights (SDR) means a unit of currency created by the International ,Monetary Fund (IMF) in 1969, which operates as a supplement to the existing reserves of ,member countries. The current value of an SDR in U.S. dollars is provided daily by the IMF ,athttp://www.imf.org/external/np/fin/data/rms_sdrv.aspx,. ,Standby Passengers means Passengers who will be enplaned on a flight subject to ,SouthwestAirlinesCo.,8,availability of space at departure time and only after all Passengers with confirmed reserved ,space for such flight have been enplaned on such flight. ,Ticket means the electronic six-digit alphanumericconfirmation number issued by Carrier or ,an authorized travel agent, which provides for the Carriage of the Passenger occupying a ,seat.,Ticketing Time Limit (TTL) means the time by which the Passenger must secure their,Ticket for a confirmed reservation.,Trained Service Animal means a dog, regardless of breed or typethat is individually trained ,to do work or perform tasks for the benefitof a Qualified Individual with a Disability, including ,a physical, sensory, psychiatric, intellectual, or other mental disability. A Trained Service ,Animal also must be trained to behave properly in a public setting, remain under the control ,of the handler,and avoid engaging in disruptive behavior at all times. Animal species other ,than dogs, emotional support animals, comfort animals, companionship animals, and service ,animals in training are not Trained Service Animals for the purposes of this Contract of ,Carriage.The Carrier does not agree to admit any animal onboard the aircraft where such ,animal carriage is not required by the federal Air Carrier Access Act or applicable rules and ,regulations of the U.S. Department of Transportation.,Transferable Flight Credit™means a Flight Credit created on or after May 17, 2022, that ,explicitly states within a Rapid Rewards account that it is transferable. Transferable Flight ,Credit™may only be issued in connection with Wanna Get Away Plus®, Anytime, or ,Business Select® fares.Transferable Flight Credits™do not expire. ,SouthwestAirlinesCo.,9,2.Reservations,a.Reservations,(1) Confirmation of Reservations. A reservation on a given flight is confirmed by the ,issuance of a Ticket.,(2) Cancellation of Reservations.,(i)Passengeror CustomerInitiated Cancellation Prior to Date of Travel. If a Passenger,or Customer cancels a Ticketat least ten (10) minutes prior to the scheduled ,departure time, if the Ticketis eligible for a refund, and if a refund is affirmatively ,requestedwithin one year from the date the Ticket wasissued, the refund will be ,provided consistent with Section 4.c,. If a Passenger does not travel andeither the ,Passenger or Customerfails to cancel a Ticket at least ten (10) minutes prior to the ,scheduled departure time, the fare paid for such unused travel associatedwith the ,Ticket will be handled in accordancewith the procedures specified in Section,2.a.(2)(v).,(ii)TheCarrier has the right to cancel reservations (whether or notconfirmed) due to the ,Customer’s or Passenger’s failure to comply with the rules set forth herein, including ,but not limited to, the failure to pay for the applicable Ticket under the conditions ,applicable to the fare for such travel.,(iii)Check-in Requirements. Section 5contains additional information on Carrier’s check-,in procedures.,(iv)TheCarrier will refuse to carry and will cancel the reservations (whether or not ,confirmed) of any Passenger when such refusal is necessary to comply with a ,government regulation, to protect the safety of Passengers and C rew in the discretion ,of the Carrier, to accommodate a request for emergency transportation in connection ,with the national defense, or when necessary or advisable by reason of a Force ,Majeure Event and the cancelled reservations will follow the rules under ,Sections ,2.a.(2)(v)(a), (b), and (c). ,(v)No-Show Policy.,(a) If a Wanna Get Away® fare segment or Wanna Get Away Plus® fare segment on ,a Ticket is not changed or canceled at least ten (10) minutes prior to the ,scheduled departure time and the Passengerdoes not travel, all segments ,associated with the Ticket are canceled, and funds (including taxes and ,governmentfees)associated with the Wanna Get Away® or Wanna Get Away ,Plus® fare segment(s) are forfeited.,(b) If a Business Select® fare orAnytime fare segment on a Ticket is not changed or ,canceled at least ten (10) minutes prior to the scheduled departure time and the ,Passengerdoes not travel, all segments associated with the Ticket are canceled, ,and funds (including taxes and governmentfees)associated with the Business,Select® FareorAnytime Fare segment(s) areheld as a Transferable Flight ,Credit™. ,SouthwestAirlinesCo.,10,(c) When a Ticketcontains flight segments with mixed fare types and the Ticket is ,not changed or canceled at least ten (10) minutes prior tothe scheduled,departure time and the Passengerdoes not travel, all segments associated with,the Ticket are canceled and the individual flight segments will follow the ,aforementioned rules associated with the fare type inregard to forfeiture of funds ,under Sections 2.a.(2)(v)(a)and (b). ,(d) For travel on or before 11:59 p.m. CST on June 30, 2023, when a Ticket is ,purchased using Rapid Rewards points and the Ticket is not changed or canceled ,at least ten (10) minutes prior to departure time and the Passenger does not ,travel, all segments associated with the Ticket are canceled, but the points will be ,returned to the Rapid Rewards account from which the points were initially ,debited. For travel on or after 12:00 a.m. CST on July 1, 2023, when a Ticket is ,purchased for a Wanna Get Away® or Wanna Get Away Plus® fare using Rapid ,Rewards points and the Ticket is not changed or canceled at least ten (10) ,minutes prior to departure time and the Passenger does not travel, all segments ,associated with the Ticket are canceled, and the points are forfeited. Taxes and ,government fees associated with Rapid Rewards points and Companion Pass ,Tickets follow the aforementioned rules under Sections 2.a.(2)(v)(a), (b), and (c). ,(vi) Prohibited Booking Practices,(a) Fraudulent, fictitious, and/or abusive bookings violate SouthwestAirlinesrules. ,ReservationsmadebyPassengers or Customers or Tickets issued to,Passengers must be made and issued only in respect of a Passenger’s genuine ,travel requirements.Reservationsmade to exploit or circumvent fare and Ticket ,rules are strictly prohibited. Examples include (but are not limited to):,•Purchasing a Ticket without intending to fly all flights to gain lower fares ,(hidden cities);,•Purchasing a Ticket without intent to travel, including to gain access to our ,facilities;,•Combining two or more roundtrip excursion fares end-to-end to circumvent ,minimum stay requirements (back-to-back ticketing);,•Reserving a Ticket in someone’s name without the person’s consent. and,•Reserving duplicateor impossible trips. for example, multiple trips for the ,same Passenger around the same time (i.e., trips a Passenger physically ,could not complete), multiple tripsfor the same Passenger departing from the ,same city on the same date, or any multiple reservations containing conflicting ,or overlapping itineraries (such as departures for the same Passenger from ,multiple cities at the same time). ,SouthwestAirlinesCo.,11,(b) If Carrier finds evidence that the PassengerorCustomeris using a prohibited ,practice, thenwithout advance notice to thePassenger or Customer, Carrier ,reserves the right tothe following:,• C ancel any unused part of the Ticket. ,• C ancelany other reservations that it believes, in its sole discretion, were ,made without intent to travel. ,•Refuse to let the Passenger andPassenger’s Checked Baggagefly. ,•Not refund an otherwise refundable Ticket. ,• C harge the Customer for what the Ticket would have cost if the Customer ,hadn’t engaged in a prohibited practice, and. ,•Requirethe Passenger or Customerto refund to Southwest Airlines any ,compensation Southwest Airlines providedto the Passenger or Customer,(such as costs for delivering Baggage or reimbursements for clothes or ,toiletries).,(c) If Carrier proactively cancels a Ticket, the fare paid for the unused portions of ,travel that are canceled by Carrier may be refunded or applied toward a Flight ,Credit or a Transferable Flight Credit™ depending on the fare purchasedin ,accordance with this Contract of Carriage. ,(vii)Limitation of Liability. The Customer and Passenger agree that the Carrier will not be,liable for any type of special, incidental, consequential, or any other type of damages ,when the Carriercancels the reservations of any Passenger pursuant to ,Section ,2.a.(2). ,b.Group Policies,(1) Groups Booked as Individuals. When ten(10)or more Passengers are booked by a ,single individual, company, corporation, booking agency, or other entity for travel on the ,same scheduled flight(s), the reservations must be made as a group through Southwest,AirlinesGroup Deskand are otherwise subject to cancellation, and all applicable group ,policies, procedures, and terms and conditions set forth in a group travel agreement must ,be followed. In the event of a conflict between this Contract of Carriageand applicable ,group policies, procedures, and terms and conditions set forth in a group travel ,agreement(including fare rules and refunds), such group policies, procedures, and terms ,and conditions set forth in a group travel agreement shall apply. If a booking entity fails to ,make such reservations as a group, SouthwestAirlines reserves the right, in its sole ,discretion, to assess a penalty upon and/or revoke the authority of the booking entity to ,sell SouthwestAirlinestransportation services.,SouthwestAirlinesCo.,12,(2)Group Reservations. SouthwestAirlines reserves the right to:,(i)Limit seats by flight for group reservations.,(ii)Cancel group reservation requests.,(iii)Make changes to group reservations to accommodate SouthwestAirlinesflight ,schedule.,(iv)Not accept group reservations.,(v)Require that group reservations be converted to ticketed individual reservations at the ,applicable individual fare or be forfeited if group reservation utilization reveals what ,SouthwestAirlines considers, in its sole discretion, to be an inadequate usage of ,reserved seats.,(vi)Prohibit Passengers traveling on group reservations from voluntary standby.,(3)Travel on Group Reservations is valid on flights operated by Southwest Airlines only and ,is not available for travel on itineraries that combine flights with other carriers.,SouthwestAirlinesCo.,13,3.Fares,a.Application of Fares,(1) Transportation is subject to the fares and charges in effect when the Ticket is purchased. ,The fare is guaranteed once a reservation is purchased and Ticket is issued. If a Ticket is ,purchased before an increase in the fare becomes effective, the Ticket shall be honored ,for transportation between the airports and at the fare for which it was purchased.,(2) Changes to any portion of a Ticket initiated by the CustomerorthePassenger, after its ,original issue will be subject to the fares, fare rules, tax increases, and charges in effect ,on the date the change is initiated. For these purposes, achange constitutes a change in ,flight number, origin, destination, intermediate points, flight date, flight time, class of ,service, or fare.,(3) Fares may be obtained on SouthwestAirlineswebsites atSouthwest.com, or ,SWABIZ.com. through SouthwestAirlinesmobile apps. from Southwest Airlines by ,telephone at 1 (800) 435-9792 (1-800-I-FLY-SWA), in Spanish at 1 (800) 826-6667 (1-,800-VAMONOS), from Mexico (Border Cities) at 001(800) 435-9792 (English) or 001-,(800) 826-6667 (Spanish), through TTY service at 1(800) 533-1305. at a ticket counterof ,Carrier. or through a travel agentor other entity authorized by Carrier to access ,SouthwestAirlinesfares. ,(4) All published fares and chargesare stated in U.S. currency.,(5) On the day of travel, whenPassengers voluntarily request to travel standby on an ,itinerary differing from their purchased Ticket, the Carrier will quote an estimated amount,for thetaxes and government feesin line with the planned standby itinerary at the time of ,request by the Passenger. The following Passenger types are prohibited from voluntary ,standby travel: Passengers traveling on group reservations and Passengers under the ,age of twelve (12) unless accompanied by a parent or companion at leasttwelve (12) ,years of age.Voluntary standby travel is subject to eligibility and the availability of seats ,at departure time. Passengers flying standby have an unconfirmed status for all ,scheduled stops at any intermediateor connectingpoints on the flight and must receive ,confirmation of reserved space for each intermediate or connecting points on the flight in ,order to be provided travel on such flight. Passengers flying standby are responsible for ,any expenses incurred as a result of not receiving confirmed reserved space at any ,intermediate or connecting airports. The Carrier may, at the discretion of the Carrier, ,establish a hierarchy for the order in which Passengers traveling standby will be ,accommodated.,Becausethe Passenger’s requested (voluntary standby)itinerary maynotbe available as ,originally planned, and a new itinerary may be required, the amount of the taxes and ,government fees may vary from the initial estimated amount at the time that the ,Passenger made the request for standby travel. Passengers who travel on an itinerary of ,a standby nature are responsible for any changein taxes and/or fees that result from the ,Passenger’s final completed ticketed routing, regardless of the initial proposed standby ,quote.,SouthwestAirlinesCo.,14,b.Stopovers,(1) A stopover is a deliberateinterruption of the itinerary by the Passenger. No Passenger-,initiated stopovers are permitted on published fares, exceptupon combination of ,individually purchased One-way fares.,c.Military Fares,(1)United States military personnel on active duty(including reservists, National Guard ,members, and Coast Guard members with active ordersand cadets/midshipmen ,attending the U.S.Air Force Academy, U.S.Naval Academy, U.S.Military Academy ,[West Point], and the U.S.Coast Guard Academy)and their authorized dependents are ,eligible for military fares. Military dependents ages two (2) through eleven (11) years old ,must be accompanied by a military Passenger or a military dependent Passenger at least ,twelve (12) years of age. Military personnel who have been discharged from active ,military duty and their authorized dependents traveling together remain eligible for ,military fares if travel will be completed within seven (7) days of the military member’s ,date of discharge.,(2)Government Transportation Requests (GTRs) are not permitted or accepted for purchase ,of transportation booked at a military fare. ,A valid United States Uniformed Services Active DutyIdentification Card or a copy of ,discharge orders must be presented at the time of check-in for military personnel. ,Dependents, other than dependents traveling with a discharged military member within ,seven (7) days of the member’s discharge from active duty, must present a United States ,Uniformed Services Identification and Privilege Card marked Active.,(3)Military fares are not available onSouthwest.com,and may only be purchased by calling ,Carrier or at anairport ticket counterof Carrier. Passengers traveling on a military fare ,will be able to check inand secure a boarding position twenty-four (24) hoursprior to the ,scheduled departure time for the flight. however, sinceeligibility verification is required, ,Passengers will need to verify IDat the airport ticket counter in order to receive a ,Boarding Pass. ,d.Government Fares,(1)Federal government fares are not available on Southwest.comand may only be ,purchased through an eligible federal government personnel’s authorized travel ,management system, travel agency, or commercial travel office or through the Southwest ,Airlines Government Reservation Desk by calling 1 (888) 871-8167. Eligible federal ,government personnel should usetheir agency’s preferred channel for purchasing a ,Ticket. ,(2)State government fares are not available on Southwest.comand may only be purchased ,through an eligible state government personnel’s authorized travel agency or through the ,Southwest Airlines Government Reservation Desk by calling 1 (888) 871-8167.Eligible ,stategovernment personnel should usetheir agency’s preferred channel for purchasing a ,Ticket.,SouthwestAirlinesCo.,15,e.Wanna Get Away®faresandWannaGetAwayPlus®fares,(1)Wanna Get Away® fares and Wanna Get Away Plus®fares are discounted, restricted, ,and nonrefundable fares.,SouthwestAirlinesCo.,16,4.Tickets,a.Tickets,(1) No person shall be entitled to transportation except upon presentation of a valid Ticket or ,proof of identification acceptable to the Carrier to confirm that transportation has been ,purchased. Such Ticket shall entitle the Passenger to transportation subject to this ,Contract of Carriage and, in particular, certain terms and conditions as follows.,(i)Such Ticket is valid between the points of origin and destination via the specific ,routing designated on the Passenger’s itinerary only.,(ii)The Passenger is in compliance with fare requirements as provided inSection 3.c.,, ,includingproof of age and status, where applicable, that entitle the Passenger to ,military fares. ,(iii)The Passenger is in compliance with any other requirements of the Passenger’s fare ,rules. ,(iv)The Passenger’s Ticket is in the Passenger’s own name.,(v)The Ticket has not been altered or improperly issued.,(2) Tickets are Nontransferable. Ticketsare nontransferable unless: ,(i)Specified explicitly on the Ticket, or. ,(ii)Passenger holds a Ticket purchased subject to an agreement with Southwest ,Airlines and, in accordance with such agreement, the purchasing company or its ,designated travel agentis permitted to request a Ticket exchange replacingthe ,Passenger’s name with a different Passenger on a new Ticket. If the company or its ,designated travel agent makes theTicket exchange request as permitted by the ,foregoing clause (ii) at least 24 hours prior to the original scheduled departure time ,for the flight, then the name of the Passenger on the ticketed reservationmay be ,changed in accordance with the terms of such corporate agreementand Carrier ,shall not be liablefor any type of actual, special, incidental, or consequential ,damages (includingfortransportation, a refund, or a Flight Credit[s] or Transferable ,Flight Credit[s]™) to the Passenger named on the Ticket prior to the Ticket ,exchange. ,Except as expressly permitted by this Contract of Carriage, the Carrier is not liable to the ,holder of a Ticket for use or refund of such Ticket when presented by a person other ,than theperson named onthe Ticket. If a Ticket is used by a person other than the ,person named on the Ticket, the Carrier shall not be liable for the loss, destruction, ,damage, or delay of such unauthorized person’s Baggage or other personal property or ,the death or injury of such unauthorized person arising from or in connection with such ,unauthorized use.,SouthwestAirlinesCo.,17,(3) Purchase of Additional Seat. The purchase of more than one seat for use by a single ,Passenger is required when necessary to transport large musical instruments or ,electronic audio/video, medical, or otherwise sensitive equipment unsuitable for C arriage ,as C hecked Baggage, as specified inSection 7. In addition, the purchase of more than ,one seat for use by a single Passenger may sometimes be necessary to accommodate ,the pet of a Passenger with unique seating needs, per Section 6.(e)(7). ,It is the Passenger’s responsibility to notify the Carrier of any unique seating needs. In ,accordance with Section 6,, theCarrier may refuse to transport individuals who are unable ,or unwilling to comply with the Carrier’s seating requirements.Purchase of more than one ,seat for use by a single Passenger for the sole purpose of seeking additional personal ,space is prohibited, except in limited circumstances when the Carrier, in its discretion, ,permits it.,(4) Tickets Issued Outside of Carrier’s Systems. ,(i)For Passengers holding a Ticket issued by an entity other than Southwest Airlines ,(such as an authorized travel agent), flight changes, Ticket exchanges and refunds ,must be processed via the Ticket’s original booking source/agent in order to retain the ,forms of payment on the initial Ticket and keep the Ticket and funds associated with ,such Ticket accessibleto the initial booking source/agent.,(ii)If a Customer or Passenger holding a Ticket issued by an entity other than Southwest ,Airlines (such as an authorized travel agent)exchanges, cancels, or surrenderssuch ,Ticket via a Southwest Airlines system or by a Southwest Airlines Agent, the funds ,associated with such Ticket henceforth become nonrefundable. Thereafter, upon ,surrender or cancellation of theunused Ticket, the fare paid for unused travel will be ,held as a Flight Credit or a Transferable Flight Credit™ depending on the fare ,purchased.,b.Ticket Acceptability,(1) Tickets Accepted.TheCarrier will accept only Southwest AirlinesTickets. Any Tickets ,issued in conjunction with travel on another airline will not be accepted unless required ,by federal government regulation or at the Carrier’s sole discretion.,(2) In the event thata Passenger does not comply with the terms and conditions in this,Contract of Carriage, theirTicket shall be invalidated, and the Carrier has the right to:,(i)Cancel any remaining portion of the Passenger’s itinerary. ,(ii)Refuse to allow the Passenger to board or check Baggage. ,(iii)Confiscate the Ticket. ,c.Refunds,(1) Refundable Tickets.The fare paid for unused travel by Customers who purchase fully ,refundable, unrestricted Tickets, including taxesandgovernmentfees, may, for any ,reason and upon surrender or cancellation of the unused Ticket, berefunded in ,accordance with Section 4.c.(3). ,SouthwestAirlinesCo.,18,(2) Changes, Exchanges, and No Show. Ticket changes and exchanges within the same ,reservation will result in the initial Ticket being applied as the form of payment for the new ,Ticket. Subject to Section 2.a.(2)(i),, Southwest Airlines’ unrestricted fares are fully ,refundable if cancelled and then refunded instead of exchanging or changing your Ticket.,If a fully refundable fare segment on a reservation is not changed orcanceled at least ten ,(10) minutes prior to departure time and the Passenger does not travel, all segments ,associated with the reservation are canceled, and funds (including taxes and government ,fees) associated with the fully refundable fare segment(s) are held as a Transferable ,Flight Credit™. When the Ticket combines a fully refundable fare with a Wanna Get ,Away® or Wanna Get Away Plus® nonrefundable fare and the Passenger does not travel ,on the Wanna Get Away® or Wanna Get Away Plus® segment and has not canceled the ,reservation at least ten (10) minutes prior to the scheduled departure time, the fare paid ,for unused travel will be forfeited or held in accordance with Section 2.a.(2)(v)and all ,remaining segments of the reservation are canceled.,(3) Form of Refunds. The Carrier shall make all refunds in U.S. dollars. See Section 8for ,additional information for international travel. Eligible refunds must be requested no later ,than one year from the date the Ticket was issued. When no portion of the transportation ,has been provided, the eligible refund will be issued in accordance with this Section in an ,amount equal to the fare paid. When a portion of the transportation has been provided, ,the eligible refund will be issued in accordance with this Section in an amount equal to ,the difference, if any, between the total fare paid and the fare applicable to the ,transportation provided. Except as otherwise provided in this Contract of Carriage, ,following arequest made by the Customer and received by the Carrier, if a Ticket or ,unused ancillary fee for optional services paid by a Customer is eligible for a refund, ,Carrier will issue such refundsas follows:,(i)At the direction of the Customer, refunds for Tickets purchased with a credit card shall ,be processed either: ,(a) For crediting to the credit card account used to purchase the Ticket, typically no ,later than seven (7) business days from the date the refund request is received ,by Southwest Airlinesor. ,(b) To the form of a Flight Creditor a Transferable Flight Credit™ depending on the ,fare purchased. ,(ii)Refunds for Tickets purchased with cash, if cash is accepted by Carrier, typically will ,be issued by check no later than twenty (20)business days after the refund request is ,received by the Carrier. ,(iii)Refunds for Tickets purchased with an exchanged Ticket, Flight Credit, or ,Transferable Flight Credit™, will be processed to the form of a Flight Creditor a ,Transferable Flight Credit™ depending on the fare purchased. ,(iv)Refunds for Tickets purchased with a Southwest® gift card will have the amount ,applied from the Southwest® gift card held as a Flight Creditor a Transferable Flight ,Credit™ depending on the fare purchased. ,SouthwestAirlinesCo.,19,(v)Refunds for Tickets purchased outside of SouthwestAirlines (for example, through a ,travel agent or with a universal air travel plan number) shall be processed for crediting ,via the ticket issuer and may, for example, take the form of a credit to the subscriber ,against whose number the Ticket was chargedor a Miscellaneous Charge Order, as ,applicable. ,(vi)Refunds for Tickets paid with any other form of payment (such as a Southwest LUV ,Voucher) will, in the C arrier’s sole discretion, be issued back to the original form of ,payment(and subject to any limitations on the original form of payment, such as an ,expiration date)or be processed to the form of a Flight Credit or a Transferable Flight ,Credit™ depending on the fare purchased.,(vii)Transferable Flight Credit™. Unless otherwise stated by Southwest Airlines, at the ,direction of the Customer, the fare paid for unused Anytime or Business Select® fare ,segments, including taxes and government fees, may be held as a Transferable Flight ,Credit™. When a Ticket combines an Anytime or Business Select fare segment with a ,Wanna Get Away® fare segment, if the Customer does not travel and theCustomer ,cancels the Ticket at least ten (10) minutes prior to the scheduled departure time,then ,the fare paid for unused travel, including taxes and government fees, may be held as ,a Transferable Flight Credit™. The Passenger named on the Ticketcan (A) request a ,refund of the refundable segment associated with the Transferable Flight Credit™ in ,accordance with Section 4.c.(3),, (B) use a Transferable Flight Credit™ for travel on ,SouthwestAirlines, or (C) if such Passenger is a Rapid Rewards Member and their ,Rapid Rewards number is associated with the Transferable Flight Credit™ prior to ,transfer, transfer the Transferable Flight Credit™ to another Rapid Rewards Member. ,A Transferable Flight Credit™ may only be transferred once. Any Transferable Flight ,Credit™ resulting from a Ticket purchased via a corporate booking tool, a GDS, ,SWABIZ.com, or aSouthwest Airlines mobile app or the Southwest Airlines mobile ,website using a valid corporate credential issued by Southwest Airlines may only be ,transferred between employees within the same organization. A refundable flight ,segment associated with a Transferable Flight Credit™ becomes nonrefundable ,following the transfer to another Passenger. Although transferable, a Transferable ,Flight Credit™ may not be sold or bartered by the Passenger, a Customer, or any ,designee. Transferable Flight Credits™ obtained through prohibited sale or barter ,transactions are void and will not be honored for travel.,(viii)Limitation of Liability. As provided in this Contract of Carriage, Southwest Airlines ,may, at the discretion of Southwest Airlines, refund all or a portion of a refund ,payment to a person or entity other than the Passenger, which shall be deemed a ,valid refund. Carrier shall not be liable to the Passenger for another refund or Flight ,Credit or Transferable Flight Credit™. ,(4) Nonrefundable Tickets.,(i)General. As the term “nonrefundable” reflects, the fare paid for unused travel by ,Passengers who purchase restricted, nonrefundable Tickets (including taxes and ,government fees) are not eligible for refunds, except as specifically stated in this ,Contract of Carriage, as provided in this Section, and as provided inSection 9,. ,SouthwestAirlinesCo.,20,(ii)Flight Credit. Unless otherwise stated bySouthwest Airlines, the fare paid for unused ,Wanna Get Away® fare segments, including taxesand governmentfees, is, in the ,Carrier’s sole discretion,refunded in accordance with Section 4(c)(3), or held as a ,Flight Crediteither for use by the Passenger on Southwest Airlines or, as agreed to by ,Southwest Airlines, if evidence satisfactory to Southwest Airlines, in its sole discretion, ,is submitted to Southwest Airlines that an employer purchased the Ticket on behalf of ,its employee or the travel agent has made a refund to its client, then the Flight Credit ,may be held for use by the company or travel agent, as applicable. ,(iii)Transferable Flight Credit™. Unless otherwise stated by Southwest Airlines, the fare ,paid for unused Wanna Get Away Plus® fare segments, including taxes and ,government fees, is, in the Carrier’s sole discretion,refunded in accordance with ,Section 4(c)(3) or held asa Transferable Flight Credit™. When a Ticket combines a ,Wanna Get Away Plus® fare segment with a Wanna Get Away® fare segment, if the ,Customer does not travel and theCustomer cancels the Ticket at least ten (10) ,minutes prior to the scheduled departure time, thenthe fare paid for unused travel, ,including taxes and government fees, may be held as a Transferable Flight Credit™. ,The Passenger named on the Ticketcan. (A) use a Transferable Flight Credit™ for ,travel on Southwest Airlines or, (B) if such Passenger is a Rapid Rewards Member ,and their Rapid Rewards number is associated with the Transferable Flight Credit™ ,prior to transfer, transfer the Transferable Flight Credit™ to another Rapid Rewards ,Member. A Transferable Flight Credit™ may only be transferred once. Any ,Transferable Flight Credit™ resulting from a Ticket purchased via a corporate booking ,tool, a GDS, SWABIZ.com, or a Southwest Airlines mobile app or the Southwest ,Airlines mobile website using a valid corporate credential issued by Southwest may ,only be transferred between employees within the same organization. A refundable ,flight segment associated with a Transferable Flight Credit™ becomes nonrefundable ,following the transfer to another Passenger. Although transferable, a Transferable ,Flight Credit™ may not be sold or bartered by the Passenger, a Customer, or any ,designee. Transferable Flight Credits™ obtained through prohibited sale or barter ,transactions are void and will not be honored for travel.,(iv)ChangesandExchanges. Ticket changes and exchanges within the same reservation ,will result in the initial Ticket being applied as the form of payment for the new Ticket. ,The new Ticket may be more or less expensive or subject to different terms, ,conditions, or restrictions from the original Ticket. If the fare is lower, in the Carrier’s ,sole discretion, the difference will be refunded in accordance withSection 4(c)(3)ora ,Flight Credit or a Transferable Flight Credit™ depending on the fare purchased will be ,issued for the difference. No cash refund or credit card adjustments will be made for ,nonrefundable Tickets.,SouthwestAirlinesCo.,21,(5) Significant Delays or Involuntary Cancellations. If a Passenger’s scheduled transportation ,is significantly disrupted by the Carrier before the Passenger has reached his or herfinal ,destination as a result of a flight cancellation, Carrier-caused missed connection, ,significant flight delay, significantschedule change, or omission of a scheduled stop,causedby the Carrier, Carrier maydo one of the following: ,(i)Transport the Passenger at no additional charge on another ofSouthwestAirlines,flight(s). ,(ii)Refund the fare for the unused transportation in accordance with this Section 4. or,(iii) Provide a Flight Credit or a Transferable Flight Credit™ depending on the fare ,purchased for the unused portion of the Customer’s fare in accordance with this ,Section 4. See also Section 9.a,. ,SouthwestAirlinesCo.,22,5. Check-in,a.Boarding Passes,(1) General. Boarding Passes may be obtained atSouthwest.com, SWABIZ.com, Southwest,Airlinesmobile app, or at the airport from Carrier at:,(i)Kiosks (where available),(ii)Skycap podiums (where available),(iii)Ticket counters, or,(iv)Departure gate podiums.TheCarrier reserves the right, in its sole discretion, to ,restrict Boarding Pass distribution to the departure gate podium.,(2) Standby Travel.Boarding Passes for Standby Passengers must be retrieved by Standby ,Passengers for each scheduled stop at any intermediate or connecting points on the ,flight. ,(3) Invalid Boarding Passes. A Boarding Pass that has been altered or improperly issued ,shall not be valid and will not be accepted by Carrier.,(4) Transferability of Boarding Passes. Boarding Passes are nontransferable unless explicitly ,stated on the Boarding Pass.TheCarrier is not liable to the holder of a Boarding Pass for ,use of such Boarding Pass when presented by a person other than the person to whom it ,was issued. If a Boarding Pass is used by a person other than the person to whom it was ,issued, the Carrier shall not be liable for the loss, destruction, damage, or delay of such ,unauthorized person’s Baggage or other personal property or the death or injury of such ,unauthorized person arising from or in connection with such unauthorized use.,b.Check-in Requirements,(1) Ten-Minute Rule.Failure of a Passenger to obtain a Boarding Pass and be present, ,available, and appropriate as described inSection 6for boarding in the flight’s boarding ,gate area at least ten (10) minutes before the scheduled departure time may result in ,cancellation of the Passenger’s reservation without notice at the Carrier’s sole discretion. ,Refer to Section 8for information regarding check-in requirements for international travel.,(2) Early Departure.Southwest Airlinesreserves the right, in its sole discretion, to depart ,early when all Passengers who have met the check-in requirements as outlined in ,Section 5.b.(1),are onboard the aircraft.The scheduled departure and arrival times as ,published for the flight will not be changed or otherwise affected if Southwest Airlines,departs early. It is the Passenger’s responsibility to arrive at the departure airport with ,adequate time to allow for check-in requirements and security screening.,SouthwestAirlinesCo.,23,6.Acceptance of Passengers,By purchasing and accepting C arriage under this Contract of Carriage, the Passenger agrees to ,adhere to and comply with all the requirements of thisSection 6. Transportation offered by the ,Carrier under this Contract of Carriage, including International Travel described in Section 8, is ,subject to the Passenger’s compliance with these obligations, and a Passenger’s failure to ,comply shall constitute a material breach of this Contract of Carriage.,a.Refusal to Transport—General,The Carrier may, in its sole discretion, refuse to transport, or may remove from an aircraft at ,any point, any Passenger in any of the circumstances listed below. The fare of any ,Passenger denied transportation or removed from SouthwestAirlinesaircraft en route under ,the provisions ofthis Section 6.a. will be refunded in accordance with Section 4.c.(3). The ,sole recourse of any Passenger refused transportation or removed en route underthis ,Section 6.a. will be the recovery of the refund value of the unused portion of his or herTicket. ,Under no circumstances shall Carrier be liable to any Passenger for any type of special, ,incidental, consequential, or other type ofdamages.,(1) Safety. Wheneversuch action is necessary, with or without notice, for reasons of aviation ,safetyas determined unilaterally by the Carrier, the Carrier may cancel or delay a flight ,without any type of special, incidental, consequential, or other type of damages owed to ,the Passenger. Such reasons, in the unilateral judgment of the Carrier,may include, ,without limitation, the lack of sufficient materials, staffing, or supplies for a flight to be ,operated. ,(2) Force Majeure Event. Whenever advisable due to a Force Majeure Event. ,(3) Government Request or Regulation. Whenever such action is necessary to comply with ,any Federal Aviation Regulation or other applicable government regulationor request, or ,to comply with any governmental request for emergency transportation in connection with ,the national defense.,(4) Incompatible Medical Requirements.TheCarrier will refuse to transport persons requiring ,the following medical equipment or services, which either are not authorized or cannot be,accommodated on the Carrier’s aircraft: medical oxygen for use onboard the aircraft ,except FAA-approved and Carrier-accepted Portable Oxygen Concentrators (POCs), ,incubators, medical devices requiring electrical power from the aircraft, or travel on a ,stretcher.,(5) Comfort and Safety.TheCarrier may refuse to transport, or remove from the aircraft at ,any point, any Passenger in any of the circumstances listed below as may be necessary,in the discretion of the Carrierfor the comfort or safety of such Passenger or other ,Passengers and Crew Members:,(i)Persons who are barefoot and older than five (5) years of age, unless required due to ,a disability.,(ii)Persons who are unable to occupy a seat with the seatbelt fastened.,(iii) Persons who have an offensive odor, unless caused by a disability.,SouthwestAirlinesCo.,24,(iv)Any person who cannot be transported safely for any reason, whose carriage poses a ,safety risk (including poses a direct threat inaccordance with 14 CFR § 382), whose ,carriage would violate FAA or TSA requirements or applicable requirements of a ,government or when such transport may be inimical to safety under 49 U.S.C. § ,44902.,(v)As set forth below, any person who acts inappropriately, violently, or poses any ,potential threat to any other person onboard the aircraft of the public generally. ,(6) Prisoners. The Carrier may refuse to transport Prisoners (persons charged with or ,convicted of a crime) under escort of law enforcement personnel. other persons in ,the custody of law enforcement personnel who are being transported while wearing ,manacles or other forms of restraint. persons brought intothe airport in manacles or ,other forms of restraint. persons who have resisted escorts. or escorted persons who ,express to the Carrier an objection to being transported on the flight.,b.Refusal to Transport—Unruly/Disruptive Passenger,The Carrier may, in its sole discretion, refuse to transport, or may remove from an aircraft at ,any point, any Passenger in any of the circumstances described below. A Passenger who is ,so refused or removed is without further recourse totheCarrier for any damages claimed by,Passenger, including the refund value of any unused portion of theirTicket, and may be liable ,to Carrier for costs and damages as set forth in Section 6.b.(4). ,(1) The Passenger, at all times, agrees to conduct themselvesin a manner that is not ,disruptive, unruly, or in contravention of any federal law, applicable regulation, ,government directive or request, or the laws of any state which has jurisdiction over the ,aircraft.,Conduct is considered to be disruptive or unruly when a Passenger fails to adhere to ,orderly rules of conduct while embarking upon or being carried onboard Southwest,Airlinesaircraft or fails to follow the instructions of the Crew and thereby disturbs the good ,order and discipline onboard the aircraftor in the airport. (In this section, the term “Crew” ,shall mean flight crew, cabin crew, or any other employee of the Carrier.) Disruptive or ,unruly conduct includes, but is not limited tothe following: ,(i)Interfering in any way with or disrupting the operation of the aircraft or any of its ,components or parts;,(ii)Interfering in any way with or disrupting the Crew, including, but not limited to: failing ,to cooperate or interfering with the Crew’s duties. verbal or physical assault of the ,Crew. refusing to follow instructions to board or leave the aircraft. or using portable ,electronic devices in contravention of instructions from the Crew;,(iii)Refusing to follow or obey theinstructions of any member of the Crew (e.g., ,instructions to fasten a seat belt, a command to return to one’s seat, instructions not ,to smoke, or instructions to turn off a portable electronic device) or disrupting a ,safety announcement;,(iv)Verbal confrontation with Crew Membersor other Passengers;,SouthwestAirlinesCo.,25,(v)Physical confrontation with Crew Membersor other Passengers;,(vi)Refusing to permit the search of his or herperson or property by Carrier, Crew,or ,an authorized government agency for explosives, hazardous materials, contraband, ,or concealed, deadly, or dangerous weapons or articles;,(vii)Refusing to produce positive identification acceptable to the Carrier uponrequest. ,For international travel, any Passengerrefusing to obtain and complete all,documentation required for entry into and exit from each country, as well as comply,with the laws, requirements,or procedures of each country listed on such itinerary;,(viii)Making an intentional misrepresentation in response to a question or inquiry by the ,Carrier or Crew, or otherwise attempting to commit, or committing, a fraudulent act ,against the Carrier;,(ix)Making threats against the safety of the Crew, Passengers,and aircraft (includes all ,types of threats, whether directed against a person, [e.g., threat to injure someone], ,or intended to cause confusion and chaos, such as statements referring to a bomb ,threat, orsimply any threatening behavior that could affect the safety of the Crew, ,Passengers,and aircraft);,(x)Boarding or attempting to board an aircraft when the Passenger has an infectious ,disease or infection that poses a direct threat (as defined in 14 CFR § 382.3) to the ,health or safety of Passengers and/or Crewthat cannot be eliminated by a ,modification of policies, practices, or procedures, or by the provision of auxiliary aids ,or services;,(xi)Boarding or attempting to board an aircraft with a weapon (Carrier will carry ,Passengers who meet the qualifications and conditions established in 49 CFR § ,1544.219);,(xii)Being or appearing to be intoxicated or under the influence of drugs or alcohol;,(xiii)Engaging in, or threatening, sexual abuse or harassment;,(xiv)Engaging in lewd, obscene,or patently offensive behavior, including wearing clothes ,that are lewd, obscene,or patently offensive;,(xv)Refusing to comply with instructions given by Carrier or Crew prohibiting the ,solicitation of items for sale or purchase, including airline Tickets, reduced-rate ,travel passes, or travel award certificates;,(xvi)Smoking or attempting to smoke onboard the aircraft;and,(xvii)Other types of riotous, disorderly, offensive, threatening, intimidating, violent,or ,belligerent behavior (e.g., screaming. annoying behavior. kicking and/or banging ,seat backs/tray tables. harassment related to race, color, gender, religion, national ,origin, disability, age, ethnicity, or sexual orientation).,SouthwestAirlinesCo.,26,(2) Carrier Action. ,If the Carrier determines in its sole discretion that a Passenger has failed or is failing to ,comply with any of the requirements of thissection, the Carrier may take anyof the ,following actions that it considers necessary to prevent the continued disruptive or unruly ,conduct, protect aircraft Passengers and/or Crew, and/or protect the good order, safety, ,and discipline onboard the aircraftincluding: ,•Physical restraint of that Passenger,•Diversion of the aircraft,•Removal of that Passenger from the aircraft and termination of carriage of that ,Passenger,•Refusal to carry that Passenger on ticketed and/or future flights,•Reporting of that Passenger to law enforcementauthorities,(3) Exoneration of Liability. ,(i)Carrier is not liable to a Passenger who fails to comply with any of the requirements ,of this section for any type of actual, special, incidental, or consequential damages ,arising out of any actions the Carrier may undertake asdescribed in Section 6.b.(2). ,(ii)In any action for damages, however founded, if the Carrier proves that the loss or ,damage was caused or contributed to by the disruptive or unruly conduct of the ,Passenger claiming compensation, the Carrier shall be exonerated from liability to ,the extent the conduct caused or contributed to the damage.,(iii)When the loss or damage isclaimed by a person other than that Passenger, the ,Carrier, to the extent permitted by applicable law, shall likewise be exonerated from ,its liability to the extent it proves that the damage was caused or contributed to by the ,unruly or disruptive conductof that Passenger.,(iv)In the case of damage occasioned by delay, the Carrier shall not be liable if it proves ,that:,(a) The delay was caused by the disruptive or unruly conduct of that Passenger. or,(b) In the case of International Travel, the Carrier and its agentstook all measures ,that could reasonably be required to avoid the damage caused wholly or partly by ,that Passenger’s unruly or disruptive conduct, or that it was impossible for it or ,them to take such measures.,SouthwestAirlinesCo.,27,(4) Carrier’s Right of Recourse Against Disruptive/UnrulyPassenger,(i)Passenger agrees that theyshall be liable, upon demand by the Carrier, for all ofthe ,Carrier’s costs and damages incurred as a result of that Passenger’s disruptive or ,unruly conduct within the meaning ofthis section including, but not limited tothe ,following: ,•Repair or replacement of property, including Baggage, that was damaged or ,destroyed by the disruptive or unruly conduct of that Passenger or that resulted ,from efforts to subdue, restrain, or remove that disruptive or unruly Passenger;,•Any damage, including death or bodily injury, of any Passenger or Crew member ,caused or contributed to by the disruptive or unruly conduct of that Passenger;,•Compensation for delay to Passengers, Crew Members, and Carrier caused by ,the disruptive or unruly conduct of that Passenger. and,•The costs incurred by the Carrier attributable to any diversion or delay or other ,interference with the operation of the aircraft due to the disruptive or unruly ,conduct of that Passenger, including landing and parking fees, fuel purchases, ,and payments for food and lodging made available to Passengers as a result of ,the diversion.,(ii)The Carrier expressly preserves any other right of recourse or remedy it may have ,under applicable law against any Passenger engaged in disruptive or unruly conduct, ,including without limitation, all rights of contribution and indemnity.,c.Carriage of Children,(1) Accompanied Minor Children,(i) Infants younger thanfourteen (14) days of age.TheCarrier will not accept for ,carriageany infant younger than fourteen (14) days of age, unless a written statement ,is provided by an attending physician approving such infant for air travel. Infants must ,be accompanied by a Passengertwelve (12) years old or older.,(ii)Children fourteen (14) days old and younger than two (2) years old.One child fourteen ,(14) days up to two (2) years old on the date of travel may be carried on the lap of an ,accompanying Passengertwelve (12) years of age or older. If an adjacent unoccupied ,seat is available, the child may be secured in an FAA-approved child restraint device ,without charge. However, if the child is traveling without a confirmed reservation and ,no adjacent unoccupied seats are available, the child restraint device may have to be ,transported as C hecked Baggage.,(iii)See Section 8,for additional requirements for the Carriage of Children for ,international travel.,SouthwestAirlinesCo.,28,(2) Unaccompanied Minor Children,(i)Children younger than five (5) years old. Carrier will not accept for Carriage any child ,less than five (5) years old unless accompanied by a Passenger at least twelve (12) ,years of age.,(ii)Children five (5) through eleven (11) years old. Unaccompanied children ages five (5) ,througheleven (11) years old will be required to use the Carrier’s unaccompanied ,minor service and will be accepted for Carriage bytheCarrier provided the child has ,a Ticketand the flight on which he or she travels does not require a change of aircraft ,or flight number. Unaccompanied children age five (5) through eleven (11) years old ,may not travel standby. Any unaccompanied child age five (5) through eleven (11) ,years old will not be accepted for Carriage if, because of operational disruptions, the ,Carrier determines, in its sole discretion, that the flight on which the child holds a ,reservation is anticipated to terminate short of or bypass the child’s destination. The ,Carrier will not transport unaccompanied minor children on international itineraries. ,See Section 8,for additional information.,(iii)Child drop off and pick up. The parent or guardian who brings an unaccompanied ,minor child to the departure airport will be required to remain at the departure gate ,until the flight is airborne. The Carrier must be furnished with documentation ,(duplicate of which must be in the child’s possession) that the child will be met by ,another parent or guardian upon deplaning at his or her destination. The parent or ,guardian meeting the child at his or her destination will be required to present a valid ,government-issued photo ID and sign a release form designated by the Carrier. ,(iv)Unaccompanied Minor Charge. In addition to the applicable fare, children for whom ,unaccompanied minor Carriage is required must pay the applicable unaccompanied ,minor charge. Following a request by the Customer, the unaccompanied minor ,charge may be refundable under the following circumstances:,•The reservation is canceled by the Customer.,•The Carrier cancels the flight, and the Customer elects to not rebook.,•The child does not travel unaccompanied (i.e., the fee was paid, but an ,accompanying adult ultimately travels with the child). An eligible refund ,will be issued in accordance with Section 4.c.3. ,(v)The Carrier, in its sole discretion, may refuse to transport any person under the age ,of eighteen (18) on any itinerary that includes an overnight connection (with a layover ,occurring at any point during the hours of 12:00 a.m. and 5:00 a.m. local time)unless ,accompanied by a parent or companion at least eighteen (18) years of age. Any ,unaccompanied child under the age of eighteen (18) maynot be accepted for ,Carriage ifthe Carrier determines, in its sole discretion, that the flight on which the ,child holds a reservation is anticipated to terminate short of or bypass the child’s ,destination.,(3) Child Restraint Systems ,SouthwestAirlinesCo.,29,(i)Unless unoccupied seats are available on a flight,theCarrier requires a reservation ,and purchase of a Ticket for Carriage of a child restraint systemon board the aircraft ,to useduring flight. Only federally approved child restraint systems(CRSs)are ,permitted for use onboard SouthwestAirlinesaircraft. Federal regulations prohibit the ,use of child booster seats and harnessor vest-type restraining devices, unless such ,deviceshave been specifically approved by the Federal Aviation Administration ,under a Type Certificate (TC), Supplemental Type Certificate(STC), or Technical ,Standard Order (TSO). Passengers are responsible for providing Carrier copies of ,TC, STC, or TSO documentation for review at the departure gate. CRSswill be ,considered as items of carryon Baggage counting toward the accompanying ,Passenger’s carryon allowance, unless the child has been ticketed and a seat ,reserved for use of the CRS.,d.Carriage of Passengers with Disabilities,(1)The Carrier will transport Qualified Individuals with a Disability pursuant tothe Air Carrier ,Access Act andthe U.S. Department of Transportation regulations, 14 CFR §382, ,unless the Carriage of such individuals may impair the safety of the flight, pose a direct ,threat,or violate Federal Aviation Regulations. however, this should not be construed as ,imposing a contractual obligation of any kind on Carrier. Customers and Passengers do ,not have a private right of action to enforce the ACAA or any other federal law or ,regulation relating toindividuals with a disability. Pursuant to 14 CFR § 382.113, the ,Carrier will not provide certain extensive inflight special services such as assistance in ,eating, assistance with elimination functions in the lavatory or at the Passenger’s seat, or ,provision of medical services. Carrier may require, at its sole discretion, pursuant to 14 ,CFR § 382.29, that a Qualified Individual with a Disability be accompanied by a safety ,assistant as a condition of being provided air transportation in the following ,circumstances:,(i)When the Passenger is unable to comprehend or respond appropriately to safety ,instructions fromtheCarrier, including the safety briefing required by 14 CFR § ,121.571(a)(3) and (a)(4) because of a mental disability;,(ii)When the Passenger has a mobility impairment so severe that the Passenger is ,unable to physically assist in his or her own emergency evacuation of the aircraft. or,(iii)When the Passenger has both severe hearing and severe vision impairments that ,prevent the Passenger from establishing a means of communication with the Carrier ,in order to permit transmission of the safety briefing required by 14CFR § 121.571 ,(a)(3) and (a)(4).,IftheCarrier determines, in its sole discretion thatan individual meeting the criteria ,above must travel with a safety assistant and the individual disagrees and believesthey ,arecapable of traveling independently,theCarrier will not charge the individual for ,Carriage of a safety assistant of the Carrier’s choosing. If a seat is not available for the ,safety assistant and the Individual with a Disability is unable to travel on the flight, the ,Individual with a Disability will be eligible for denied boarding compensation. For ,purposes of determining whether a seat is available, the safety assistant shall be ,deemed to have checked in at the same time as the individual with the disability.,(2)Assistive Devices. Mobility and other assistive devices used by a Qualified Individual with ,SouthwestAirlinesCo.,30,a Disability may be carried in the aircraft cabin in addition tothe carryon Baggage ,allowance. If necessary due to the Passenger’s disability,theCarrier will provide ,assistance in loading, stowing, and retrieving carryon items, including assistive devices. ,If the assistive device cannot be carried in the Passenger cabin pursuant to FAA ,regulations, the assistive device will be checked and carried free of charge in addition to ,the free Baggage allowance. No oversize or excess weight charges will be assessedfor ,the assistive device. Assistive devices not for the personal use of the Passenger will be ,accepted subject to a limited release of liability and may be subject to oversized or ,overweight charges as described in Section 7.f,. ,(3) Limitation of Liability.TheCarrier’s liability with respect to damage to or loss of mobility ,and other assistive devices shall not exceed the documented original purchase price of ,the assistive device pursuant to 14 CFR § 382.131. TheCarrier will also compensate the ,Passenger for other reasonable expenses incurred as a direct result of the loss of, ,damage to, or delayed delivery of the mobility or assistive device.,(4) Trained Service Animals,(i)Per 14 CFR §382.72 to §382.80, theCarrier permits fully Trained Service Animals,used by a Qualified Individual with a Disability, as that term is defined in this ,Contract of Carriage, to accompany the Passenger onboard the aircraft at no ,charge. See Section 8,for additional information for international travel. The Carrier ,does not agree to admit any animal onboard the aircraft where such animal carriage ,is not required by the federal Air Carrier Access Act or applicable rules and ,regulations of the U.S. Department of Transportation. ,(ii)Per 14 CFR §382.73, to determine if an animal is a Trained Service Animalthat ,must be accepted for transport, the Carrier may ask appropriate questionsof the ,Qualified Individual with a Disability, or may observe the behavior of the animal.To ,travel witha Trained Service Animal, a Qualified Individual with a Disabilitymust ,provide a completed U.S. Department of Transportation Service Animal Air ,Transportation Form. ,(iii)Per 14 CFR §382.79, Carrier may refuse to transport a Trained Service Animal if: ,(a) The animal poses a direct threat to the health or safety of others;,(b) Theanimal causes a significant disruption in the cabin or at an airport gate ,area, or its behavior on the aircraft or at an airport gate area indicates that it has ,not been trained to behave properly in public (e.g., running freely, barking, or ,growling repeatedly at other persons on the aircraft, biting or jumping on people, ,or urinating or defecating in the cabin or gate area). or ,(c) The animal’s carriage would violate applicable safety or health requirements of ,any U.S. federalagency, U.S. territory, or foreigngovernment.,(iv)For large Trained Service Animals, which do not fit in the Passenger’s lap or foot ,space, the Carrier will be guided by the procedures set forth in 14 CFR §382.77.,SouthwestAirlinesCo.,31,(v)The Trained Service Animal must be harnessed, leashed, or otherwise tetheredat all ,times by the Trained Service Animal user or handler while in the airport and on the ,aircraft.,(vi)Carrier will accept a maximum of two (2) Trained Service Animals per Qualified ,Individual with a Disability.,(vii)A Trained Service Animal accompanied by a trainer will be permitted to travel ,aboardSouthwestAirlinesaircraft only if the animal is being delivered to the ,domicile of a Qualified Individual with a Disability who either owns or, upon delivery, ,will take immediate ownership of the animal for that individual’s personal use. No ,charge will be assessed for Carriage of a Trained Service Animal being delivered to ,the domicile of the animal’s owner under such circumstances.,(viii)Carrieronly accepts service animals in training from Canine Companions for ,Independence (CCI). CCI dogs are transported at no charge and are exempt from ,the requirements for pets. The following guidelines apply to the transport of CCI ,dogs:,•CCI ID or letter must be presented.,•Current vaccination record on CCI or veterinarian letterhead must be presented.,•Young or small puppies may need to be transported in carriers.,•Trainers and dogs preboard after Passengers with disabilities.,•Cabin seating restrictions apply (e.g., no exit row, must not block egress).,(ix)The local laws and regulations at a Qualified Individual with a Disability’s final or ,intermediate destination(s) may apply to the Passenger and impose further ,requirements or restrictions. Qualified Individuals with a Disability assume full ,responsibility for compliance with all governmental laws and regulations, including but ,not limited to, health certificates, permits,and vaccinations required by the country, ,state, or territory from and/or to which the Trained Service Animal is being ,transported. The Carrier is not liable for any assistance or information provided by the ,Carrier to any Qualified Individual with a Disability relating to compliance with such ,laws and regulations. Subject to applicable laws and regulations, a Qualified ,Individual with a Disability is solely responsible for anyexpenses incurred or any ,consequences resulting from his or her failure to comply with applicable laws and ,regulations. The Carrier expressly reserves the right to seek reimbursement from a ,Qualified Individual with a Disability for any loss, damage, or expense suffered or ,incurred by the Carrier resulting from such Qualified Individual with a Disability’s ,failure to comply with applicable laws and regulations.,SouthwestAirlinesCo.,32,e.Pets,(1) Pets Allowed in the Cabin. The Carrier may acceptsmall vaccinated domestic cats and ,dogs at least eight (8) weeks old contained in a pet carrier and traveling with a ,Passenger.One (1) pet carrier may be allowed per Passenger. The pet carrier may ,contain up to two (2) animals of the same species. Unaccompanied Minors may not ,travel with a pet.TheCarrier reserves the right to limit the number of pet carriers per ,flight to six(6), and pets will be accepted on a first-come, first-served basis.,(2) Pet Carriers.All pets in the cabin must be carried in an appropriate pet carrier and ,remain in the carrier at all times (including head and tail) while in the gate area, during ,boarding/deplaning, and while onboard the aircraft. The pet carriers must be leak-proof,andwell ventilated, and the pet(s) must be able to stand up and move around the carrier ,with ease. Thepetcarrier must be of a size small enough to fit under the seat in front of ,the Passenger and must remain stowed under the seat in front of the Passengerduring ,the entire duration of the flight. Passengers traveling with a pet may not occupy an exit ,row seat or a seat with no forward under seat stowage.,(3) Pet Fares. All occupied pet carriers are subject to the applicable pet fare.Pet ,reservations can onlybe booked by calling Carrier. The pet fare must be collected at the ,airport ticket counter and may not be applied toward future travel if unused. A Passenger ,traveling with a pet must check the pet in at the airport ticket counter and pay the pet fare ,before proceeding to the departure gate. Following a request by the Passenger or ,Customer, the pet fare may be refundableif the reservation is canceled by the Customer. ,Following a request by the Passenger or Customer, the pet fare will be refunded if the , C arrier cancels the flight and the Passenger or Customer elects not to rebook.,An eligible refund will be issued in accordance with Section 4.c,.(3). ,(4) Pets Incompatible with Air Travel.TheCarrier retains the right, at its sole discretion, to ,refuse to transport any pet that exhibits aggressive behavior or any other characteristics ,that appear to the Carrier to be incompatible with air travel at the airport, in the boarding ,gate area, or onboard the aircraft. The pet(s) must be healthy, harmless, inoffensive, ,odorless, and require no attention during the flight. If the pet becomes ill during the flight, ,oxygen orother first aid procedures will not be administered. In the event of an ,emergency, an oxygen mask will not be available for the pet. The Carrier assumes no ,liability for the heath or wellbeing of carryon pets.,(5) No Pets Carried in Cargo Compartment. The Carrier will not transport pets in the aircraft ,cargo compartments.,(6) No Pets will be accepted on international itineraries. See Section 8,for additional ,information.,(7) In accordance with Section 4.a.(3), purchase ofan additional seat may be required, at ,discretion of the Carrier, to accommodate the pet of a Passenger with unique seating ,needs.,(8) No pets are accepted on itineraries between the continental United States and Hawaii.,SouthwestAirlinesCo.,33,f.Law Enforcement and Search and Rescue Dogs,(1) Law Enforcement and Search and Rescue Dogs Allowed in the Cabin. The Carrier ,accepts fully-trained law enforcement service dogs trained in explosives or drug detection ,(or other specific functions) and search and rescue dogs for transportation, without ,charge, when accompanied by their respective handlers on official business. See Section ,8for additional information for international travel.,(2) Documentation. Each Passenger traveling with a law enforcement or search and rescue ,dog must present a letter of mission and a copy of the animal’s certification.,(3) Law enforcement and search and rescue animals in training will not be accepted by the ,Carrier for transport.,(4) Law Enforcement and Search and Rescue Dogs Incompatible with Air Travel.The,Carrier retains the right, at its sole discretion, to refuse to transport any dog that exhibits ,aggressive behavior or any other characteristics that appear to the Carrier to be ,incompatible with air travel at the airport, in the boarding gate area, or onboard the ,aircraft.,(5) No Law Enforcement or Search and Rescue Dogs Carried in Cargo Compartment.The,Carrier will not transport law enforcement or search and rescue dogs in the aircraft cargo ,compartments.,SouthwestAirlinesCo.,34,7.Baggage,a.Carryon Baggage,(1) General.The Carrier, in its sole discretion, will determine whether or not any Baggage, ,because of its weight, size, contents, or character, may be carried in the passenger cabin ,of the aircraft. All carryon Baggage must be stowed underneath a seat or in an overhead ,bin.,(2) Responsibility of Passenger. Carryon Baggage is the sole responsibility of the ,Passenger.,(3) Allowable Carryon Baggage.Passengers are restricted to one item of carryon Baggage ,(e.g., roller bag, garment bag, tote bag) that does not exceed external dimensions of 10” ,x 16” x 24” plus one smaller personal type item (e.g., purse, briefcase, laptop computer ,case, backpack, small camera), provided that such items are capable of being carried ,onboard the aircraft by one Passenger without additional assistance, unless the ,Passenger requires assistance due to a disability, and are capable of being stowed ,under a seat or in an overhead compartment. Sizing boxes or charts with 10" x 16" x 24" ,dimensions are located at many of the Carrier’s curbside check-in locations (where ,available), ticket counters, departure gates, boarding locations, and on many jetbridges. ,TheCarrier reserves the right to further restrict the number of carryon items.,(i)A roller bag that otherwise would meet the 10” x 16” x 24” dimensions if the wheels ,were removed will be accepted.,(ii)Oversized articles of reasonable carryon size that protrude from only one side ofthe ,sizing box or chart and, because of their fragile nature, would be at greater than ,normal risk of damage if carried in the cargo hold (e.g., blueprints, map tubes, fishing ,poles, artwork, media cameras/video equipment) are considered personal type items ,and may be carried in the passenger cabin if remaining onboard space permits and ,the item fits in an overhead bin without depriving other Passengers of sufficient ,overhead bin space.,(iii)A small musical instrument is considered a personal-type item and may be carried in ,the passenger cabin regardless of whether it meets the 10” x 16” x 24” dimensions if ,the instrument can be stowed safely in a suitable baggage compartment in the ,aircraft cabin or under a passenger seat, and there is space for such stowage at the ,time the Passenger boards the aircraft.,(iv)Other medical assistance items (e.g., breast pumps, breast milk) may be carried in ,the aircraft cabin in addition to the carryon Baggage allowance when they can be ,stowed pursuant toFAA regulations. For assistive devices for qualified Passengers ,with disabilities, seeSection 6.d.(2),. ,(4) Outerwear. In addition to the carryon Baggage allowance provided herein, a coat,jacket, ,wrap, or similar outer garment may be carried onboard the aircraft.,SouthwestAirlinesCo.,35,(5) Instruments and Equipment. The following conditions apply to acceptance for Carriage in ,the cabin of large musical instruments and electronic, computer, audio/video, or other ,equipment and parts thereof, the size or shape of which prevents such instruments or ,equipment from being handled as normal carryon Baggage.,(i)The instrument or equipment must be contained in a case or covered so as to avoid ,injury to other Passengers.,(ii)A reservation must be made for the instrument or equipment at a charge no greater ,than the lowest published, publicly available fare foreach seat used.,(iii)Customer must purchase a Ticketfor the instrument or equipment for each seat used.,Typically, a Customer will be charged the lowest published, publicly availablefare for ,such. ,(iv)The instrument or equipment must be stowed pursuant toFAA requirements for ,carriage of carryon Baggage.,(6) The Carrier, at its sole discretion, will not transport items of carryon Baggage that it ,determines may be harmful or dangerous to a Passenger(s), the flight crew, or the ,aircraft.,b.Acceptance of Checked Baggage,(1) General. The Carrier, in its sole discretion, may accept personal property of the ,Passenger as Baggage subject to the following conditions:,(i)The Carrier will only accept Baggage for transportation on a flight on which the ,Passenger is transported.Carrier provides no guarantee or assurance that Baggage ,will arrive on the same flight as Passenger.,(ii)The Carrier will only accept Baggage for transportation if it and its contents can,withstand ordinary handling, and if its weight, size, and character render it suitable for ,transportation on the particular aircraft on which it is to be carried, unless the ,Passenger agrees to assume the risk of checking the Baggage and the Carrier ,accepts the Baggage subject to a limited release of liability, as outlined inSection 7.h,. ,(iii)Each piece of Baggage tendered totheCarrier must have a current identification tag ,or label with the Passenger’s name, address, and telephone number.,(iv)With the exception of musical instruments orwheelchairs, mobility aids, and other ,assistive devices used by a Qualified Individual with a Disability, the Carrier will not ,accept as Baggage any item having outside measurements (i.e., the sum of the ,greatest outside length plus height plus width) that exceedeighty (80) inches or that ,weigh more thanone hundred (100) pounds. TheCarrier will not accept as Baggage ,any musical instrumentif the sum of the length, height, and width of the outside linear ,dimensions of the instrument (including case or covering) exceedsone hundred fifty,(150) inches, or the weight of the musical instrument exceeds one hundred sixty-five ,(165) pounds (including case or covering).,(v)The Carrier will not accept Baggage to an intermediate stop or connection point on ,the Passenger’s Ticket or to apoint beyond the Passenger’s final ticketed destination.,SouthwestAirlinesCo.,36,(vi)The Carrier will not accept Baggage that, because of its nature, contents, or ,characteristics (e.g., sharp objects, paint, corrosives, or other prohibited hazardous ,materials), might cause injury to Passengers or the Carrier, damage to aircraft or ,other equipment, or damage to other Baggage.,(vii)The Carrier will not accept Baggage that it determines cannot safely be carried in the ,Baggage compartment of the aircraft for any reason.,(viii)In total, a Ticketed Passenger (including military Passengers) may not check more ,than twenty (20) pieces of Baggage per flight. This limitation includes the Carrier’s ,Free Checked Baggage Allowance and any special items in accordance with Section ,7.e., Section 7.f., and Section 7.g.,c.Surveillance and Inspection of Baggage,(1) All Baggage tendered totheCarrier for transportation is subject to surveillance and ,inspection by electronic and/or physical means with or without the Passenger’sconsent ,or knowledge by the Carrier and/or authorized government agencies.,d.Checking of Baggage. The Carrier provides no guarantee or assurance that Baggage will ,arrive on the same flight as Passenger.,(1) The Carrier will not accept or hold Baggage from a Passenger on day of travel atthe,Carrier’s airport ticket counter or curbside check-in locations (where available) if tendered ,to Carrier earlier than four (4) hours in advance of flight departure time.,(2) Where available, Baggage may be accepted at an earlier time at authorized offsite ,Baggage check-in facilities.,(3) Baggage must be checked attheCarrier’s airport ticket counter or curbside check-in ,locations (where available) at least forty-five (45) minutes prior to the flight’s scheduled ,departure time. See Section 8,for additional requirements for international travel.,Passengers who present baggage to be checked after the minimum check-in time may ,be refused transport. ,(4) Check-In Time Limits. TheCarrier has the right to cancel reservations (whether or not ,confirmed), deny boarding, and/or refuse the acceptance of Baggage of any Passenger ,who fails to present himselforherself within the applicable check-in or loading gate time ,limits for Passengers and/or Baggage. ,(5) Baggage checked in forty-five (45) minutes or less prior to a flight’s scheduled departure ,time is subject to Section 7.h.(8). ,(6) Baggage for international flights will not be accepted if presented to the Carrier sixty (60) ,minutes or less (seventy-five [75] minutesor lessfor flights departing from Aruba) prior to ,scheduled departure. Passengers cannot voluntarily separate from luggage on ,international flights.,SouthwestAirlinesCo.,37,e.Free Checked Baggage Allowance. ,(1) General. Upon presentation by a Passenger of a valid Ticket,the Carrier will transport ,two (2) pieces of Checked Baggage without charge, each piece of which has outside ,measurements (i.e., the sum of the greatest outside height plus length plus width) not ,exceeding sixty-two (62) inches, does not weigh more than fifty (50) pounds per piece, ,and provided such Baggage is suitable to be checked for Carriage in the cargo hold of ,the aircraft.,(2) Military Baggage Allowance. Military Passengers traveling on active duty or permanent ,change of station (PCS) orders will be exempt from the two (2)-piece Baggage limit and ,willnot be subject to excess, oversize, or overweight Baggage charges, provided that ,none of the pieces of Baggage exceeds one hundred (100) pounds in weight and eighty ,(80) inches in size (outside length plus height plus width).In total, a Ticketed Passenger ,(including military Passengers) may not check more than twenty (20) pieces of Baggage ,per flight. This limitation includes the Carrier’s Free Checked Baggage allowanceand ,any special items in accordance with Section 7.e., Section 7.f., and Section 7.g.,(3) Travel Equipment for Infants and Small Children.One (1) stroller and one (1) Child ,Restraint Device (car seat) per fare-paying Passenger will be accepted subject to a ,limited release of liability, as outlined in Section 7.h,. TheCarrier will accept theseitems ,withoutcharge and these items will not count toward a Passenger’s free Checked ,Baggage Allowance.,(4) Firearms.Carrier will not accept assembled firearms and ammunition for transportation, ,except as provided below and subject to the size and weight specifications contained ,below and inSection 7.f.TheCarrier will not accept firearms or ammunition for ,international travel. See Section 8for additional information.,(i)General. Firearms (e.g., BB guns, sport rifles, shotguns, and handguns) may be ,transported as C hecked Baggage, so long as they are unloaded and encased in a ,hard sided, locked container acceptable to the Carrier for withstanding normal , C heckedBaggage handling without sustaining damage to the firearm, with the ,Passenger retaining possession of the key or combination to the container lock.,Firearms may not be packed loose inside C heckedBaggage. Locking, hard-sided ,Baggage will not be considered an acceptable container.,(ii)Ammunition. Small arms ammunition for personal use will be accepted if transported ,in Checked Baggage only and in the manufacturer’s original packaging or an ,equivalent fiber, wood, or metal container specifically designed to carry ammunition. ,The total gross weight of the ammunition must not exceed eleven (11) pounds per ,person. The allotment of ammunition for multiple Passengers must be packaged ,separately rather than combined into one bag. Loaded magazines or clips must be ,fully enclosed to completely secure the ammunition, packaged in a separate ,container in checked baggage, or recessed inthe weapon case to provide complete ,and secure enclosure of the ammunition. Loaded magazines that are secured in ,tactical vests are not considered as fully enclosed or secured.,SouthwestAirlinesCo.,38,(iii)Gun Boxes.Gun boxes designed to hold no more than two (2) sporting rifles, ,shotguns or handguns are exempt from oversize Baggage charges. however, they ,will be subject to excess Baggage and weight charges, if applicable.,(5) Sporting Equipment. Any of the items listed below may be checked in substitution ofone ,(1) piece of the free Checked Baggage allowance for each Passenger at no charge on a ,one-item-for-one-bag basis. If the item of sporting equipment exceedsfifty (50) pounds in ,weight or sixty-two (62) inches in size (outside length plus height plus width), excess ,weight and size charges may apply in accordance withSection 7.f.,(i)Archery equipment, including a bow, arrows, and an average size target (large target ,stands cannot be accepted), so long as the bow and arrows are encased in a ,container acceptable to the Carrier for withstanding normal Baggage handling without ,sustaining damage to the equipment.,(ii)Baseball/Softball equipment, including one (1) bag generally consisting of four (4) ,bats, one (1) helmet, one (1) pair of cleats, one(1)uniform, one (1) glove, and one,(1) pair of batting gloves. The catcher may have additional equipment.,(iii)Bicycles (defined as non-motorized and having a single seat) properly packed in a ,hard-sided bicycle box that falls within the dimensions and weight limits established ,for normal C heckedBaggage, (i.e., sixty-two [62] inches or less in overall ,dimensions and less thanfifty [50] pounds in weight). Pedals and handlebars must ,be removed and packaged in protective materials so as not to be damaged by or ,cause damage to other Baggage. Bicyclespackaged in cardboard or soft-sided ,cases will be accepted subject to a limited release of liability, as outlined in,Section ,7.h. ,(iv)Boogie board, kneeboard, or wakeboard.,(v)Bowling bag, including ball(s) and shoes, that falls within the dimensions and weight ,limits established for normal C heckedBaggage, (i.e., sixty-two [62] inches or less in ,overall dimensions and less than fifty [50] pounds in weight). ,(vi)Fishing tackle box and fishing rod, so long as the rod is encased in a cylindrical ,fishing rod container suitable to the Carrier for withstanding normal C hecked,Baggage handling without sustaining damage to the rod.,(vii)Golf bag in hard-sided golf bag carryingcase provided by Passenger, including ,clubs, balls, and shoes. (Hooded golf bags or golf bags in a soft-sided carrying case ,provided by the Passenger will be accepted subject to a limited release of liability, as ,outlined in Section 7.h,). ,(viii)Hockey and/or lacrosse equipment includingtwo (2) hockey or lacrosse sticks taped ,together and one (1) equipment bag generally consisting of pads, helmets, pants, ,jersey, gloves, and skates/cleats. ,(ix)SCUBA equipment, provided air tanks are empty and all accompanying equipment ,(e.g., BCD, weight belt, one [1] regulator, one [1] tank harness, one [1] tank pressure ,gauge, one [1] mask, two [2] fins, one [1] snorkel, one [1] knife, and one [1] safety ,vest) are encased together in a container acceptable to the Carrier. ,SouthwestAirlinesCo.,39,(x)Skateboard.,(xi)Snow ski equipment, including skis or snowboards, ski boots, and ski poles, ,including one (1) pair of skis or one(1)snowboard, one (1) set of poles, and one (1) ,pair of ski/snowboard boots encased in a container(s) acceptable to the Carrier. ,(xii)Water ski equipment encased in a container(s) acceptable to the Carrier and ,including no more than one (1) pair of water skis and one (1) life preserver.,(6) Musical Instruments. Musical instruments may be checked in substitution of one (1) piece ,of the free Checked Baggage allowance for each Passenger at no charge on a one-item-,for-one-bag basis. If the musical instruments exceed fifty (50) pounds (including case or ,covering) in weight or sixty-two (62) inches in size (outside length plus height plus width, ,including case or covering), excess weight and size charges may apply in accordance ,with Section 7.f.,f.Excess, Oversize, and Overweight Baggage Charges,(1) Excess Baggage. Each piece of Baggage in excess of the free Baggage allowance ,specified above that is not in excess of sixty-two (62) inches (outside length plus height ,plus width) and is fifty (50) pounds or less will be accepted for a chargeper item One-,way.,(2) Oversize Baggage. Subject toSection 7.f.(4), Baggage in excess of sixty-two (62) inches ,but not more than eighty (80) inches (outside length plus height plus width) and musical ,instruments in excess of sixty-two (62) inches but not more than one hundred fifty (150) ,inches (outside length plus height plus width, including case or covering) will incur an ,oversize chargeper item One-way.,(3) Overweight Baggage. Subject to Section 7.f.(4), Baggage weighing betweenfifty-one (51) ,and one hundred (100) pounds and musical instruments weighing between fifty-one (51) ,and one hundred sixty-five (165) pounds (including case or covering)will be accepted as , C heckedBaggage for an excess weight chargeper item One-way.,(4) Excess, Oversize, and/or Overweight Baggage Embargos. Excess, oversize, and/or ,overweight Baggage may not be accepted on flights to/from certain cities during certain ,specified dates. Contact SouthwestAirlines Reservations orSouthwest.com,Baggage ,Policies for a list of cities and effective dates.,(5) Prohibited Baggage. Baggage in excess of eighty (80) inches (outside length plusheight ,plus width) and/or Baggage weighing more than one hundred (100) pounds will not be ,accepted for Carriage, except if mobility or other assistive devices, or if hanging garment ,sample bags with outside length, width, and height measurements up to a maximum of ,one hundred ten (110) inches, if flexible, or as provided in Section 7.e.,SouthwestAirlinesCo.,40,g.Special ItemsRequiring Packing and Payment,The items listed below shall be acceptable for Carriage as C heckedBaggage upon the ,Passenger’s compliance with the special packing requirements and payment of the ,applicable one-way charge as outlined on our website,,https://www.southwest.com/html/customer-service/baggage/index.html. ,(1) Bicycle (defined as non-motorized and having a single seat) properly packed in a bicycle ,box or hard sided case larger than sixty-two (62) inches in total dimensions will be ,accepted as C heckedBaggage. Pedals and handlebars must be removed and packaged ,in protective materials so as not to be damaged by or cause damage to other Baggage. ,Bicycles packaged in cardboard or soft sided cases will be accepted subject to a limited ,release of liability, as outlined in Section 7.h. ,(2) Camera, film, video, lighting, and sound equipment will be accepted when tendered by ,representatives of network or local television broadcasting companies or commercial ,filmmaking companies. A charge will be applied for each item in excess of thefree ,Baggage allowance.,(3) Javelins in a single bag, regardless of the number of javelins encased together, will be ,accepted.,(4) Kayak (other than a sea kayak). Paddle(s) must be securedto the kayak. ,(5) Life Raftmust fit C heckedBaggagedimensions and the inflating cartridge must be ,removed. ,(6) Surfboard and kiteboards. ,(i)Surfboards and kiteboards may be subject to a limited release of liability, as outlined ,in Section 7.h,. ,(ii)Intrastate Hawaii Travel: Surfboards checked on an itinerary that is for wholly ,intrastate Hawaii travel (Tickets that have an origin and destination solely in thestate ,of Hawaii) are not subject to applicable One‐way charges as long as theymeet ,weight restrictions as outlined on our website,,https://www.southwest.com/html/customer-service/baggage/index.html,. ,(7) Vaulting poles will be accepted in a single bag, regardless of the number of poles in the ,bag.,(8) Wind surfing board, sail,andboom.,SouthwestAirlinesCo.,41,h.Unsuitable Baggage Subject to Limited Release of Liability,The Carrier may, at its sole discretion, but is not obligated to, accept Baggage unsuitable for ,Carriage as C heckedBaggage, subject to a Limited Release of Liability, as provided below:,(1) Voluntary separation for which the Carrier is not liable for delay;,(2) Fragile and unsuitably packed items for which the Carrier is not liable for damage and ,loss of contents;,(3) Previously damaged items for which the Carrier is not liable for damage and loss of ,contents;,(4) Inadequately packaged or over-packed items for which the Carrier is not liable for ,damage and loss of contents;,(5) Perishable items for which the Carrier is not liable for spoilage, damage, or delay;,(6) Soft-sided cases or unprotected/unpacked items, for which the Carrier is not liable for ,damage and loss of contents;,(7) High-Value Items described in paragraph (i)(2),of this Section, for which Carrier assumes ,no responsibility for loss, damage, or delay;,(8) Late-tendered Baggage for which the Carrier is not liable for delay. and,(9) Items where specific requirements under this Section are not met, for which the Carrier is ,not liable for loss, damage, or delay.,The Passenger’s tender of unsuitable baggage for check-in constitutes the Passenger’s ,agreement to the Limited Release of Liability specified in this paragraph. The Carrier, in its ,sole discretion, may require the Passenger to sign a Limited Release of Liability form, but it is ,not necessary.,i.Limitations of Liability,(1) General. The liability, if any, oftheCarrier for loss of, damage to, or delay in the delivery ,of Checked or carryon Baggage and/or its contents, with the exception of wheelchairs, ,mobility aids, and assistive devices used by a Qualified Individual with a Disability, is ,limited to the proven amount of damage or loss, but in no event shall be greater than ,Three Thousand Eight Hundred and 00/100 dollars ($3,800.00) per fare paying ,Passenger pursuant to 14 CFR § 254.4unless the Passenger at time of check-inhas ,declared the value of the baggage to be in excess of Three Thousand EightHundredand ,00/100dollars ($3,800.00) (“excess valuation”) and has paid an additional charge of One ,and 00/100dollar ($1.00) for each One Hundredand 00/100dollars ($100.00) of excess ,valuation. See Paragraph (2) below for excess valuation limitations and Section 8for ,information regarding international travel.,SouthwestAirlinesCo.,42,(i)The Carrier will compensate the Passenger for reasonable, documented damages ,incurred as a direct result of the loss of, damage to, or substantially delayed delivery ,of such Baggage up to the limit of liability, provided the Passenger has exercised ,reasonable efforts and good judgment to minimize the amount of damage. Actual ,value for reimbursement of lost or damaged property shall be determined by the ,documented original purchase price less depreciation for prior usage.,(ii)The Carrier does not assume liability for claims of missing or damaged articles if a ,Passenger’s C heckedBaggage is not damaged, delayed, or lost.,(iii)For a Passenger who is travelingstandby on a Carrier reduced-rate pass of any kind ,(e.g., employee travel, companion pass, guest pass, dependent pass, or other airline ,industry employee travel),Carrier’s liability for loss of, damage to, or delay in the ,delivery of Checked Baggage or carryon Baggage and/or its contents is governed ,and limited by the policies, agreements, and terms and conditions applicable to such ,travel.,(2) Excess Valuation. ,The declared excess valuation for baggage shall not exceed One Thousand Two ,Hundred Fiftyand 00/100dollars($1,250.00) above the Three Thousand EightHundred,and 00/100dollars ($3,800.00) limitation of Carrier’s the liability established by this ,Contract of Carriage, for a total maximum declared valuation of FiveThousand Fiftyand ,00/100dollars ($5,050.00). Excess valuation coverage is not available for money. ,jewelry. photographic, video and optical equipment. computers and other electronic ,equipment. computer software. silverware and china. fragile orperishable items. liquids. ,precious gems and metals. negotiable instruments. securities. business or personal ,documents. samples. items intended for sale. paintings, artifacts, and other works of art. ,antiques. collectors’ items. unique or irreplaceable items. heirlooms. research, ,experimental, and scholastic items and documents. manuscripts. furs. irreplaceable ,books or publications. and similar valuables.,(i)When excess value is declared, the Passenger’s Baggage and its contents may be ,inspected by the Carrier. Such Baggage must be checked, and excess valuation ,coverage will apply only to the point to which it is checked by the Carrier and claimed ,by the Passenger.,(3) Baggage Delivery. ,(i) General.TheCarrier will pay delayed C heckedBaggage delivery charges only so ,long as such Baggage was tendered to the Carrier by the Passenger at least forty-,five (45) minutes prior to the scheduled departure time of the Passenger’s first flight. ,If a Passenger’s Baggage is tendered to the Carrier less than forty-five (45) minutes ,prior to the scheduled departure of the Passenger’s first flight,theCarrier will make ,reasonable efforts, but cannot guarantee, to transport such Baggage on the ,Passenger’s flights, and the Carrier will not assume responsibility for delivery charges ,if such Baggage arrives at the Passenger’s destination on a subsequent flight. See ,Section 8,for conditions applicable to international travel.,SouthwestAirlinesCo.,43,(4) Personal Property Carried Onboard Aircraft. Except as otherwise provided in Section 8, ,theCarrier assumes no responsibility and will not be liable for loss of or damage to ,personal property carried onboard an aircraft by a Passenger.,(5) High-Value Items Unsuitable for Carryon or Checked Baggage.TheCarrier assumes no ,responsibility for and will not be liable for money. jewelry. photographic, video, and optical ,equipment. computers and other electronic equipment. computer software. silverware ,and china. fragile or perishable items. liquids. precious gems and metals. negotiable ,instruments. securities. business or personal documents. samples. items intended for ,sale. paintings, artifacts, and other works of art. antiques. collectors’ items. unique or ,irreplaceable items. heirlooms. research, experimental, and scholastic items and ,documents. manuscripts. furs. irreplaceable books or publications. and similar valuables ,contained in carryon Baggage or CheckedBaggage. For the Passenger’s protection, ,these items should not be transported in or as C hecked Baggage. See Section 8for ,information about coverage for international travel.,(6) Normal Wear and Defects.TheCarrier assumes no responsibility and will not be liable for ,loss or damagearising from normal wear and tear, such as cuts, scratches, scuffs, ,stains, dents, punctures, marks, and dirt. Furthermore,theCarrier assumes no liability for ,defects in Baggage manufacture.,(7) Previously Damaged Items.TheCarrier assumes no responsibility and will not be liable ,for further damage to previously damaged items. The Carrier may, but is not obligated to,,accept previously damaged items subject to a limited release of liability, as outlined in ,Section 7.h. ,(8) Claims. In the case of loss of, damage to, or substantial delay in delivery of C hecked,Baggage, a claim will not be entertained by the Carrier unless the following steps are ,completed bythePassenger:,(i)In all cases, the Passenger must notifytheCarrier of the claim and receive a ,Baggage report number not later than four (4) hours after either:,(a) Arrival of the flight on which the loss, damage, or delay is alleged to have ,occurred, or. ,(b) Receipt of the Baggage, whichever is applicable to the claim. and,(ii)In all cases, the Passenger must submit either:,(a) The completed Lost/Delayed Report Receipt form provided bythe Carrier, or. ,(b) A written correspondence that includes the Baggage report number to the Carrier ,not later than twenty-one (21) days after the occurrence of the event giving rise to ,the claim. and,(iii)In the case of lost Baggage, the Passenger must also submit a completed Property ,Loss Claim form tothe Carrier. The form will be mailed to the Passenger upon receipt ,of written notice of the claim as stated in Section 7.i.(8)(ii),. The form must be ,completed and postmarked withinthirty (30) days of date of issue by the Carrier.,SouthwestAirlinesCo.,44,8.International Travel,a.Application of Montreal or Warsaw Convention,(1)For the purposes of international carriage governed by the Montreal Convention or the ,Warsaw Convention, whichever may apply, the liability rules set out in the applicable ,Convention as implemented by this Section are fully incorporated by reference in this ,Contract of Carriage and shall supersede any otherprovisions of this contract which may ,be inconsistent with those rules.,b.Death or Injury of Passengers,(1)The Carrier shall be liable under Article 17 of the Montreal Convention or Warsaw ,Convention, whichever may apply, for recoverable compensatory damages sustained in ,the case of death or bodily injury of a Passenger, as provided in the following ,paragraphs:,(i)The Carrier shall not be able to exclude or limit its liability for damages not exceeding ,One Hundred Twenty Eight Thousand EightHundred Twenty-One (128,821)Special ,Drawing Rights for each Passenger.,(ii)The Carrier shall not be liable for damages to the extent that they exceedOne ,Hundred Twenty Eight Thousand Eight Hundred Twenty-One (128,821)Special ,Drawing Rights for each Passenger if the Carrier proves that:,(a)Such damage was not due to the negligence or other wrongful act or omission of ,the Carrier or its agents. or,(b)Such damage was solely due to the negligence or other wrongful act or omission ,of a third party.,(iii)The Carrier reserves all other defenses and limitations available under the Montreal ,Convention or Warsaw Convention, whichever may apply, to such claims including, ,but not limited to, the exoneration defense of Article 20 of the Montreal Convention ,and Article 21 of the Warsaw Convention, except that the Carrier shall not invoke ,Articles 20 and 22(1) of the Warsaw Convention in a manner inconsistent with ,paragraphs (i) and (ii) hereof.,(iv)With respect to third parties, the Carrier reserves all rights of recourse against any ,other person, including, without limitation, rights of contribution and indemnity.,(v)The Carrier agrees that, subject to applicable law, recoverable compensatory ,damages for such claims may be determined by reference to the laws of the country ,of the domicile or country of permanent residence of the Passenger.,SouthwestAirlinesCo.,45,(2)In cases of bodily injury or death, the Carrier shall make an advance payment where the ,Carrier determines it is necessary to meet the immediate economic needs of, and ,hardship suffered by, a Passenger as provided in the following paragraphs:,(i)Unless a dispute arises over the identity of the person to whom an advance payment ,shall be made, the Carrier shall, without delay, make the advance payment to the ,Passenger in an amount or amounts determined by the Carrier inits sole discretion. ,In the event of death of a Passenger, the amount of the advance payment shall not ,be less thanSixteen Thousand(16,000)Special Drawing Rights, which shall be paid ,to a representative of the Passenger’s next of kin eligible to receive such advance ,payment as determined by the Carrier in its sole discretion.,(ii)The Carrier shall make the advance payment as an advance against the Carrier’s ,liability under the Montreal Convention or the Warsaw Convention, whichever may ,apply. An advance payment shall not constitute recognition of liability. An advance ,payment shall be offset against, or deducted from the payment of, any settlement or ,judgment with respect to any claim for compensation on behalf of thePassenger.,(iii)The Carrier, in making an advance payment, does not waive any rights, defenses, or ,limitations available under the Montreal Convention or the Warsaw Convention, ,whichever may apply, to any claim, nor shall acceptance of an advance payment ,constitute a release of any claim, whatsoever, by any person.,(iv)The Carrier, in making an advance payment, preserves its right to seek contribution ,or indemnity from any other person for such payment, which shall not be deemedto ,be a voluntary contribution or contractual payment on the part of the Carrier.,(v)The Carrier may recover an advance payment from any person where it is proven ,that the Carrier is not liable for any damage sustained by the Passenger, or where it ,is proven that the person was not entitled to receive the payment, or where and to the ,extent that it is proven that the person who received the advance payment caused, or ,contributed to, the damage.,c.Delay of Passengers,(1)The Carrier shall be liable for damage occasioned by delay in the carriage of Passengers ,by air, as provided in the following paragraphs or pursuant tolocal law for flights ,departing from an international location:,(i)The Carrier shall not be liable if it proves that it and its agents took all measures that ,could reasonably be required to avoid the damage, or that it was impossible for it or ,them to take such measures.,(ii)Airport, Air Traffic Control, security, and other facilities or personnel, whether public ,or private, not under the control and direction of the Carrier are not agents of the ,Carrier, and the Carrier is not liable to the extent the delay is caused by these kinds ,of facilities or personnel.,SouthwestAirlinesCo.,46,(iii)Damages occasioned by delay are subject to the terms, limitations and defenses set ,forth in the Montreal Convention and the Warsaw Convention, whichever may apply. ,They include foreseeable compensatory damages sustained by a Passenger and do ,not include mental injury damages.,(iv)The Carrier reserves all defenses and limitations available under the Montreal ,Convention or the Warsaw Convention, whichever may apply to claims for damage ,occasioned by delay, including, but not limited to, the exoneration defense of Article ,20 of the Montreal Convention and Article 21 of the Warsaw Convention. Under the ,Montreal Convention, the liability of the Carrier for damage caused by delay is limited ,to Five Thousand Three Hundred Forty-Six (5,346)Special Drawing Rights per ,Passenger. The limits of liability shall not apply in cases described in Article 22 (5) of ,the Montreal Convention or Article 25 of the Warsaw Convention, whichever may ,apply.,d.Destruction, Loss, or Delay of Baggage,(1)The Carrier is liable for damages sustained in the case of destruction or loss of, damage ,to, or delay of C heckedBaggage and unchecked Baggage, as provided in the following ,paragraphs:,(i)Except as provided below, the liability of the Carrier is limited toOne Thousand Two ,Hundred Eighty-Eight(1,288)Special Drawing Rights for each Passenger in the case ,of destruction, loss, damage, or delay of Baggage, whether checked or unchecked, ,under the Montreal Convention or the Warsaw Convention, whichever may apply. ,Unless the Passenger proves otherwise:,(a)All Baggage checked by a Passenger shall be considered to be the property of ,that Passenger;,(b)Aparticular piece of Baggage, checked or unchecked, shall not be considered to ,be the property of more than one(1)Passenger;,(c)Unchecked Baggage, including personal items, shall be considered to be the ,property of the Passenger in possession of the Baggage at the time of ,embarkation.,(ii)If a Passenger makes, at the time C heckedBaggage is handed to the Carrier, a ,special declaration of interest and has paid a supplementary sum, if applicable, the ,Carrier will be liable for destruction, loss, damage, or delay of such C heckedBaggage ,in an amount not exceeding the declared amount,unless the Carrier proves that the ,declared amount is greater than the Passenger’s actual interest in delivery at ,destination. The declared amount, and the Carrier’s liability, shall not exceed the total ,amount of declaration permissible under the Carrier’s regulations, inclusive of the ,limitation of paragraph (1)(i) hereof. In the case of transportation under the Warsaw ,Convention, no supplementary sum shall apply unless the declared amount exceeds ,Twenty-Two (22)Special Drawing Rights per kilogram of the total recorded weight of ,the checked Baggage at the time the Baggage is handed to the Carrier. ,Nevertheless, the Carrier may impose charges for pieces of Baggage in excess of ,any free allowance the Carrier may provide.,SouthwestAirlinesCo.,47,(iii)In the case of unchecked Baggage, the Carrier is liable only to the extent the damage ,resulted from its fault, or that of its agents.,(iv)The Carrier is not liable for destruction, loss, damage, or delay of baggage not in the ,charge of the Carrier, including Baggage undergoing security inspections or ,measures not under the control and direction of the Carrier.,(v)The Carrier reserves all defenses and limitations available under the Montreal ,Convention and the Warsaw Convention, whichever may apply, to such claims ,including, but not limited to, the defense of Article 20 of the Warsaw Convention and ,Article 19 of the Montreal Convention, and the exoneration defense of Article 21 of the ,Warsaw Convention and Article 20 of the Montreal Convention, except that the ,Carrier shall not invoke Article 22(2) and (3) of the Warsaw Convention in a manner ,inconsistent with paragraph (i) hereof. The limits of liability shall not apply in cases ,described in Article 25 of the Warsaw Convention or Article 22(5) of the Montreal ,Convention, whichever may apply.,e.Time Limitations on Claims and Actions,(1)Under the Montreal Convention and the Warsaw Convention, whichever may apply, an ,action for damages must be brought within two(2)years, and a complaint must bemade ,to the Carrier no later than seven(7)calendar days in the case of damage to baggage, ,and twenty-one (21)calendar days in the case of delay thereof.,f.International Travel Documents,(1)Each Passenger traveling on an international itinerary is solely responsible for obtaining ,and completing all documentation required for entry into and exit from each country, as ,well as for complying with the laws, requirements or procedures of each country listed on ,such itinerary. The Carrier is not liable for any assistance or information provided by any ,employee or agent oftheCarrier to any Passenger relating to such documents or ,compliance with such laws.,(2)Parents/guardians of persons under eighteen (18) years of age are responsible for ,compliance with all requirements and procedures for persons under eighteen (18) years ,of age traveling internationally, which may include, but may not be limited to, ,documentary evidence, such as a notarized letter of relationship and permission for the ,child’s travel from the birth parent(s) or legal guardian(s) not present.,(3)The Carrier reserves the right, in its sole discretion, to deny boarding to any Passenger ,whose documentation is deemed by either Carrier or a governmental agency to be ,insufficient for travel or who otherwise does not comply with laws, requirements,or ,procedures of the specific country the Passenger is traveling to, departing from, transiting ,through, or returning to.,SouthwestAirlinesCo.,48,(4) Subject to applicable laws and regulations, the Passenger is solely responsible for any ,expenses incurred or any consequences resulting from his or her failure toobtain, ,complete, or present sufficient documentation for entry into and exit from each country, ,as well as for complying with the applicable laws and regulations. Carrier expressly ,reserves the right to seek reimbursement from the Passenger for any loss, damage, or ,expense suffered or incurred by Carrier resulting from Passenger’s failure to obtain, ,complete, or present sufficient documentation for entry into and exit from each country, ,as well as for complying with the applicable laws and regulations.,g.Foreign Currency,(1) To the extent permitted by local law, Passenger agrees to contract exclusively in U.S. ,dollars.,(2) All refunds will be subject to government laws, rules, regulations, or orders of the country ,in which the Ticket was originally purchased and of the country in which the refund is ,being made.,(3) Refunds will be made in the currency in which the fare was paid, or, at Carrier’s election ,where legally permissible, in U.S. dollars in the amount equivalent to the amount due in ,the currency in which the fare or fares for the flight covered by the Ticket as originally ,issued was collected.,h.Partial Tax Refunds in Limited Circumstances,(1) For administrative purposes, the Carrier maycollect certain taxes, fees, and charges ,imposed by a governmental entity without regard to whether the Passenger is exempt ,from the tax, fee, or charge by applicable law. Additional information regarding such ,taxes, fees, and charges (including the potential availabilityif any of a refund) may be ,found on Southwest.com,. ,i.Check-in Times for International Flights,(1) Minimum check-in time for Passengers (with or without C hecked Baggage) is at least ,sixty (60) minutes prior to scheduled departure. Passengers who do not meet this check-,in time will not be permitted to check-in or board the flight. For flights departing Aruba, the ,minimum check-in time for Passengers (with or without C hecked Baggage) is at least ,seventy-five (75) minutes prior to scheduled departure. Passengers who do not meet this ,check-in time will not be permitted to check-in or board the flight.,(2) Passengers must arrive at the gate and be ready to board at least ten (10) minutes prior ,to scheduled departure. See Section 2.a.(2)and Section 5.b.,for complete information on ,check-in requirements.,j.Travel by Persons under the Age of Eighteen (18),(1) Unaccompanied Travelof Persons under the Age of Eighteen (18). TheCarrier will not ,transport a person under the age of eighteen (18) on an international flight unless ,accompanied by a parent or companion at least eighteen (18) years of age or older.,SouthwestAirlinesCo.,49,(2) Persons under the Age of Eighteen (18)Accompanied by One (1) Parent or Someone ,who is not a Parent. Special documentation may be required for admission to or ,departure from certain countries when a person under the age of eighteen (18)is ,accompanied by only one (1) parent or a person who is not the legalguardian.See ,Section 8.f. ,(3) Children fourteen (14) days old and younger than two (2) years old carried on the lap of ,an accompanying Passenger twelve (12) years of age or older. When a child fourteen ,(14) days old and younger than two (2) years old is added as a lap child to the ,reservation of an accompanying Passenger twelve (12) years of age or older, applicable ,government-imposed taxes and fees must be paid, and a Ticket will be issued for each,suchlap child. ,k.Carriage of Animals,(1) Pets. No pets are accepted on international itineraries.,(2) Law Enforcement and Search and Rescue Dogs. Law enforcement and search and ,rescue dogs are allowed subject to the requirements contained in Section 6.f., except ,where prohibited due to a conflict of law.,(3) Trained Service Animals. Trained Service Animalsfor Qualified Individuals with a ,Disability are accepted as required by 14 CFR § 382, except where prohibited due to a ,conflict of law. See Section 6.d.(4)for more information.,l.Firearms,(1) The Carrier will not accept firearms or ammunition for international travel.,SouthwestAirlinesCo.,50,9.Service Interruptions,Refer to Section 8for conditions applicable to international travel.,a.Failure to Operate as Scheduled,(1) Canceled Flights or Irregular Operations. In the event the Carrier cancels or fails to ,operate any flight according toSouthwestAirlinespublished schedule, or significantly ,changes the schedule of any flight, or there is a significant delay, Carrier will, at the ,request of a Passenger with a confirmed Ticket on such flight, take one of the following ,actions:,(i)Transport the Passenger at no additional charge on Southwest Airlinesnext flight(s) ,on which space is available to the Passenger’s intended destination, in accordance ,with Southwest Airlinesestablished re-accommodation practices. or,(ii)Following a request by the Customer, refund the unused portion of the Customer’s ,fare in accordance with Section 4.c,. ,(2) Diverted Flights. In the event the Carrier diverts any flight,theCarrier, at its sole ,discretion, will take reasonable steps to transport Passenger on Southwest Airlinesnext ,flight(s) on which space is available to his or her intended final destination or to provide ,reasonable accommodationsas approved in writing in advance by Southwest Airlines.,(3) Flight Schedule Changes. Flight schedules are subject to change without notice, and ,times shownare not guaranteed. At times, without prior notice to Passengers, Southwest ,Airlinesmay need to substitute other aircraft and may change, add, or omit intermediate ,stops.TheCarrier cannot guarantee that Passengers will make connections to other ,flightsoperatedby Southwest Airlinesor by other airlines. In the event of flight schedule ,changes or service withdrawals,theCarrier will attempt to notify affected Passengers as ,early as possible.,(4) Limitation of Liability. Except to the extent provided in Section 9.a,., theCarrier shall not ,be liable for any failure or delay in operating any flight, with or without notice, for reasons ,of aviation safety or when advisable, in its sole discretion, due to Force Majeure Events, ,as defined above.For the avoidance of doubt, under no circumstances will Carrier be ,liableto Passenger or Customerfor consequential damages.,b.Denied Boarding ProceduresDue to an Oversale,(1) The following definitions, as prescribed in 14 CFR § 250.1, pertain solelyto the denied ,boarding compensation provisions of thissection: ,Airport means the airport at which the direct or connecting flight on which the Passenger ,holds C onfirmed Reserved Space is planned to arrive, or some other airport serving the ,same metropolitan area, provided that the transportation to the other airport is accepted ,(i.e., used) by the Passenger.,Alternate Transportation means air transportation with a confirmed reservation at no,additional charge, operated by a Carrier as defined belowor other transportation ,accepted and used by the Passenger in the case of denied boarding.,SouthwestAirlinesCo.,51,Carriermeans: ,(i)A direct air carrier, except a helicopter operator, holding a certificate issued by the ,Department of Transportation pursuant to 49 U.S.C. § 41102or that has been found ,fit to conduct commuter operations under 49 U.S.C. § 41738, or an exemption from ,49 U.S.C. § 41102, authorizing the scheduled transportation of persons. or ,(ii)A foreign air carrier holding a permit issued by the Department pursuant to 49 U.S.C. ,§ 41302, or an exemption from that provision, authorizing the scheduled foreign air ,transportation of persons.,Class of Service means seating in the same cabin class such as First, Business, or ,Economy class, or in the same seating zone if the Carrier has more than one (1) seating ,product in the same cabin such as Economy and Premium Economy class.,Confirmed Reserved Space means space on a specific date and on a specific flight and , C lass of Service oftheCarrier which has been requested by a Passenger, including a ,Passenger with a ‘‘zero fare ticket,’’and which the Carrier or its agent has verified, by ,appropriate notation on the Ticket or in any other manner provided therefore by the ,Carrier, as being reserved for the accommodation of the Passenger.,Fare means the price paid for air transportation including all mandatory taxes and ,governmentfees. It does not include ancillary fees for optional services.,Stopover means a deliberate interruption of a journey by the Passenger, scheduled to ,exceed four (4) hours, at a point between the place of departure and the place of final ,destination.,Zero Fare Ticket means a Ticket acquired without a substantial monetary payment such ,as by using frequent flyer points or vouchers, or a consolidator Ticket obtained after a ,monetary payment that does not show a Fare amount on the Ticket. A Zero Fare Ticket ,does not include free or reduced rate air transportation provided to airline employees and ,guests.,(2) Request for Volunteers.,(i)In the event of an oversold flight,theCarrier shall request volunteers for denied ,boarding before using any other boarding priority pursuant to14 CFR § 250.2b. A ,“volunteer” is a person, including the holder of a Zero Fare Ticket, who responds to ,the Carrier’s request for volunteers and who willingly acceptsthe Carrier’s offer of ,compensation, in any amount, in exchange for relinquishing their Confirmed ,Reserved Space. Any other Passenger denied boarding is considered to have been ,denied boarding involuntarily, even if that Passenger acceptsdenied boarding ,compensation.,(ii)The Carrier will advise each Passenger solicited to volunteer for denied boarding, no ,later than the time the Carrier solicits that Passenger to volunteer, whether he or she ,is in danger of being involuntarily denied boarding and, if so, the compensation the ,Carrier is obligated to pay if the Passenger is involuntarily denied boarding. If an ,insufficient number of volunteers come forward, Carrier may deny boarding to other ,Passengers in accordance with Carrier’s boarding priority rules as specifiedin ,Section 9.b.(6),. ,SouthwestAirlinesCo.,52,(3) Conditions for Payment of Compensation to Passengers Involuntarily Denied Boarding ,due to an Oversale. Subject to the exception in Section 9.b.(4)the Carrier will tenderto a ,Passenger the amount of compensation specified in Section 9.b.(5), provided that:,(i)The Passenger holds a Ticket, including a Zero Fare Ticket, for C onfirmed Reserved ,Space and presents himself or herself for Carriage at the appropriate time and place, ,havingcomplied fully withtheCarrier’s requirements as to ticketing, check-in, and ,acceptability for transportation in accordance with this Contract of Carriage. and,(ii)Other than for reasons set forth in Section 6, or when resulting from substitution, for ,operational or safety reasons, of an aircraft having a lesser seating capacity than the ,aircraft originally scheduled, the Carrier is unable to accommodate the Passenger on ,the flight for which the Passenger holds a Confirmed Reserved Space, and such flight ,departs without the Passenger.,(4) Comparable Transportation. The Passenger will not be eligible for compensation ifthe,Carrier offers comparable air transportation, or other transportation used by the ,Passenger at no extra cost, that, at the time such arrangements are made, is planned to ,arrive at the airport of the Passenger’s next Stopover or, if none, at the Airport ofthe ,Passenger’s final destination no later than one (1) hour after the planned arrival time of ,the Passenger’s original flight or flights.,(5) Involuntarily Denied Boarding Compensation for an Oversale pursuant to14 CFR § ,250.5. ,(i)Compensation shall be at least two hundred percent (200%) of the Fare to the ,Passenger’s destination or first Stopover, orSeven Hundred Seventy-Five and ,00/100dollars ($775.00), whichever is lower, if the Carrier offers Alternate ,Transportation that, at the time the arrangement is made, is planned to arrive at the ,Airport of the Passenger’s first Stopover, or if none, the Airport of the Passenger’s ,final destination: ,• Morethan one (1) hour but less than two (2) hours after the planned arrival time ,of thePassenger’s original flight on a domestic itinerary. or,• Morethan one (1) hour but less than four (4) hours after the planned arrival time ,of the Passenger’s original flight on an international itinerary. and,(ii)Compensation shall be at least four hundred percent (400%) of the Fare to the ,Passenger’s destination or first Stopover, or One Thousand Five Hundred Fiftyand ,00/100 dollars ($1,550.00), whichever is lower, if the Carrier does not offer Alternate ,Transportation that, at the time the arrangement is made, is planned to arrive at the ,Airport of the Passenger’s first Stopover, of if none, the Airport of the Passenger’s ,final destination: ,• Lessthan two (2) hours after the planned arrival time of the Passenger’s original ,flight on a domestic itinerary. or,• Lessthan four (4) hours after the planned arrival time of the Passenger’s original ,flight on an international itinerary.,SouthwestAirlinesCo.,53,(iii)Compensation will be paid bytheCarrier on the day and at the place where the ,denied boarding occurs, except that if Carrier arranges, for the Passenger’s ,convenience, alternate means of transportation that departs before the payment can ,be made, payment will be sent by mail or other means within twenty-four (24) hours ,after the time thedenied boarding occurs.,(iv)Compensation will initially be provided in the form of a draft payable to the ,Passenger. With the Passenger’s consent, the Carrier may also offer a Southwest ,LUV Voucherto be applied toward future travel in lieu of the draft. The Passenger ,may refuse Carrier’s offer of a voucher and insist on receiving compensation by draft ,in the amount specified in Section 9.b.(5),. ,(v)Acceptance of compensation by the Passenger relieves the Carrier from any further ,liability to the Passenger or Customer caused by the Carrier’s failure to honor the ,confirmed reservation.,(6) Denied Boarding Priority Rules. The Carrier’s boarding priority isestablished on a first- ,come, first-served basis in the order boarding positions are secured.In determining which ,Passengers holding C onfirmed Reserved Space shall be denied boarding involuntarily, ,the Carrier shall deny boarding in reverse order from the order in which the Passengers’ ,boarding positions were secured (i.e., the last Passenger who receives a boarding ,position will be the first Passenger denied boarding involuntarily in an oversale situation), ,with no preference given to any particular person or category of Fares.,(7) Written Explanation of Denied Boarding Compensation and Boarding Priority Rules. ,When a denied boarding occurs, the Carrier will give Passengers who are denied ,boarding involuntarily a written explanatory statement describing the terms and conditions ,of denied boarding compensation and the Carrier’s boarding priority rules.,(8) In addition to the denied boarding compensation specified herein, theCarrier shall refund ,all unused ancillary fees for optional services paid by a Passenger who is voluntarily or ,involuntarily denied boarding. An eligible refund will be issued in accordance with ,Section ,4.c.(3). The C arrier is not required to refund the ancillary fees for services that are ,provided with respect to the Passenger’s Alternate Transportation.,c.Ground Transportation,(1) Unless provided at the direction of the Carrier, theCarrier does not assume responsibility ,for the ground transportation of any Passenger or his or herBaggage between any Airport ,used by the Carrier and any other location.Ground Transportation is at thePassenger’s ,expense.,SouthwestAirlinesCo.,54,10.Miscellaneous,a.Claims,(1) No claim for personal injury or death of a Passenger will be entertained by Carrier unless ,written notice of such claim is received by Southwest Airlineswithin twenty-one (21) days ,after the occurrence of the event giving rise to the claim.,(2) No legal action on any claim described above may be maintained against Carrier unless ,commenced within one (1) year of Southwest Airlineswritten denial of a claim, in whole ,or in part.,(3) Class Action Waiver. Both Passengerand Customeragree to waive any right to assert ,any claim against the Carrier as a representative or member in any class or ,representative action. To the extent the Passenger or the Customeris permitted by law or ,court of law to proceed with a class or representative action against the Carrier, the ,Passenger and Customeragreethat neither the Passenger, the Customer, nor any legal ,or other representative or person purporting to act on behalf of the eithershall:,(i)Be entitled to recover attorneys’ fees or costs associated with pursuing the class or ,representative action. and,(ii)Submit a claim or otherwise participate in any recovery secured through the class or ,representative action.See Section 8,for additional information for international travel.,b.Customer Service Plan ,(1) The Southwest Airlines Customer Service Plan (“CSP”) is issued by Southwest Airlines,pursuant to14 CFR § 259.5.The CSPreflects Southwest Airlinesdedication to high ,quality customer service but is not a contract anddoes not create any contractual ,obligations on the part of Carrier. In addition, if there is any conflict between the ,language of the CSPand the Contract of Carriage, the Contract of Carriage shall govern. ,c.Choice of Law, Entire Agreement,(1) Any and all matters arising out of or relating to this Contract of Carriage and/or the ,subject matter hereof shall be governed by, construed, and enforced in accordance with ,the laws of the United States of America and, to the extent not preempted by federal law, ,the laws of the State of Texas without regard to conflict of law principles, regardless of ,the legal theory upon which such matter is asserted. ,(2) This Contract of Carriage represents the entire, integrated agreement between the ,parties relating to transportation by the Carrier, and shall supersede all prior ,representations, understandings or agreements pertaining thereto, either oral or written. ,No other covenants, warranties, undertakings, or understandings may be implied, in law ,or in equity.,(3) To the extent that an implied covenant of good faith and fair dealing would otherwise be ,deemed applicable to this Contract of Carriage, the agreement to transport the ,Passenger, or any aspect of the relationship between the Carrier, the Customer,and the ,Passenger, to the extent permissible by applicable state law the implied covenant of good ,faith and fair dealing is hereby rendered inapplicableand is disclaimed. ,SouthwestAirlinesCo.,55,d.Consent to Use of Personal Data. Upon booking a Ticket for transportation, purchasing other ,services, or participating in any Carrier program or service such as Rapid Rewards, the ,Passenger and Customerhereby authorize Carrier and its authorized agents to: Collect, ,process, retain, and use, and Transfer to third parties, including, but not limited to, ,subcontractors, agents, affiliates, marketing partners, other carriers, and government ,agencies, for their use, processing and retention, any and all personal data that is provided to ,Carrier when Carrier believes in good faith that it is in the interests of aviation security or that ,disclosure is otherwise necessary or advisable or as Carrier deems necessary to carry out ,any and all business purposes related to the program or services being requestedand/or in ,the promotion of other information, goods, and services that may be of interest to the ,Passenger or Customer, including, but not limited to, the following purposes: Making a ,reservation. Purchasing a Ticket. Purchasing cargo services. Participating in Rapid Rewards. ,Obtaining ancillary services, including accommodating special service requests. Accounting, ,billing and auditing. checking credit or other payment mechanisms. Operating frequent flyer ,programs. systems testing, maintenance and development. C ustomer relations. Sales and ,marketing. Promotions for Carrier. Statistical analysis. Developing and tailoring current and ,future services. Facilitating travel, including obtaining immigration, security, and customs ,clearance. C omplying with applicable laws, regulations, government requests, law ,enforcement requests, and/or valid court orders. Providing data to third parties or ,governmental or law enforcement agencies to comply with, or assist in the development of, ,security, safety, or health measures for Passengers, baggage or cargo, or to provide for the ,prevention or detection of imminent criminal acts or the apprehension or prosecution of ,offenders. and Protecting the legal rights of Carrier. If a Passenger or Customerwants to ,learn more about the Southwest AirlinesPrivacy Policy, it may be viewed at Southwest.com,. ,This policy is merely a statement of administrative protocol. it is not a contract, nor is it made, ,or intended to bemade, a part of this Contract of Carriage, nor does it create any contractual ,or legal rights.