Encryptomatic LLC

Return and Refund Policy




<ul> <li>Home</li> <li>Email Viewing <ul> <li>Compare Email Viewers</li> <li>MailDex®</li> <li>PstViewer Pro™</li> <li>PstViewer Lite™</li> <li>EmlViewer Pro™</li> <li>Ost/Pst Viewer Pro™</li> <li>MsgViewer Pro™</li> <li>MessageViewer Lite™</li> <li>View .msg .eml online</li> </ul> </li> <li>Email Encryption Add-ins</li> <li>Outlook Add-Ins <ul> <li>Encryptomatic OpenPGP™</li> <li>MessageExport™</li> <li>PDF Postman™</li> <li>OutDisk™ FTP</li> <li>Outlook Add-in Development</li> </ul> </li> <li>Prices <ul> <li>MailDex</li> <li>MessageExport™</li> <li>MessageViewer Lite™</li> <li>Encryptomatic OpenPGP™</li> <li>OutDisk FTP™</li> <li>PDF Postman™</li> <li>PstViewer Pro™</li> <li>PstViewer Lite</li> <li>EmlViewer Pro™</li> <li>MsgViewer Pro™</li> </ul> </li> <li>Services <ul> <li>Outlook Development</li> <li>Professional Services</li> </ul> </li> <li>Support <ul> <li>Open a help ticket </li> <li>Find your order </li> <li>Cancel auto renewals </li> </ul> </li> <li>About <ul> <li>Who we are</li> <li>Contact Us </li> <li>Resellers </li> <li>News </li> <li>Returns and Refunds</li> <li>Export Compliance</li> <li>End User Agreement</li> <li>Privacy Policy</li> </ul> </li> </ul> 30 Day Full Satisfaction Guarantee Buy Our Products With Confidence <p>Our products are a great fit for 99.9% of our customers, but if you find yourself in that .1%, just <strong>contact us within 30 days</strong> and we will refund the entire amount. Life is too short for unhappy customers, and software that's not a great fit. We have a A+ rating with the BBB, and we want to keep it.</p> <p>If you have experienced a problem, we would really appeciate the opportunity to try to help you so we can learn from your experience. If you'll do us the favor of discussing the source of your disappointment, we will vigorously attempt to resolve the issue for you. And you can still get a refund if we can't fix it (or if you just want a refund anyway). <strong>Contact our support team for assistance</strong>.</p> <p>We appreciate it if you contact us before contacting your credit card company, since that just slows things down and makes everything more difficult for both of us.</p> <p>Prior to purchasing, we encourage all customers to take advantage of the free trial period offered on all of our products.</p> *What isn't included in this guarantee? <ul> Darn near everything is included. But here are a few exceptions that are beyond our control. We want to be upfront about them. <li>If you have placed your order through a reseller, we may need to refer you back to the reseller so that you can make your refund request through them. We may not be able to initiate the refund on our own.</li> <li>Some resellers may have a shorter return policy than ours, and their return policy may prevail. In no case can a reseller's return policy exceed ours in terms of length.</li> <li>Certain items on your order form may not be refundable, such as CD backups or third-party professional services.</li> <li>If you purchased your product through Share-it, Digital River, or an I.T. reseller, you are subject to their terms and conditions.</li> <li>If you purchased your product as part of a bundle of other products, it may not be possible for us to provide a refund where a specific amount is not charged for our products.</li> <li>We cannot provide refunds on pre-paid subscriptions or services.</li> <li>Professional services rendered by Encryptomatic LLC are performed on a contractual basis are non-refundable.</li> <li>Product maintenance services that have alredy been consumed, include upgrade and support contracts or renewals, are non-refundable. </li> <li>Products for which we are an authorized reseller, such as MailStore, are subject to the vendor's terms of service.</li> <li>Please be patient. If you bought your software today and need a refund, our credit card processor does not allow us to make a refund until the first transaction has settled. In other words, we are prohibited from returning funds that have not been received. It may take a day or two to settle, after which we will happily return your funds even if the settlement stretches beyond the 30 day period.</li> </ul> Connect With Us <ul> <li>Support</li> <li>Receive a Quote</li> <li>Contact Us</li> <li>About Us</li> <li>Blog</li> <li>End User License</li> <li>Software Install/Remove Assistance</li> <li>Privacy Policy</li> </ul> Accreditations &lt;div id="minimize-content"&gt;&lt;div id="minimize-notify" class=" minimize-notify-left-avatar minimize-notify-bottom"&gt;&lt;span id="minimize-notify-counter"&gt;&lt;/span&gt;&lt;/div&gt;&lt;div id="minimize-avatar-container" class=" left bottom"&gt;&lt;img id="minimize-avatar" alt="minimized chat"&gt;&lt;/div&gt;&lt;div id="minimize-svg" class=" left bottom"&gt;&lt;div id="svg-container"&gt;&lt;svg viewBox="0 0 600 600"&gt;&lt;defs&gt;&lt;filter id="dropshadow" height="140%"&gt;&lt;fegaussianblur in="SourceAlpha" stddeviation="15"&gt;&lt;/fegaussianblur&gt;&lt;feoffset result="offsetblur" dx="10" dy="10"&gt;&lt;/feoffset&gt;&lt;fecomponenttransfer&gt;&lt;fefunca type="linear" slope="0.8"&gt;&lt;/fefunca&gt;&lt;/fecomponenttransfer&gt;&lt;femerge&gt;&lt;femergenode&gt;&lt;/femergenode&gt;&lt;femergenode in="SourceGraphic"&gt;&lt;/femergenode&gt;&lt;/femerge&gt;&lt;/filter&gt;&lt;/defs&gt;&lt;g id="comments-o" class="designstudio-container"&gt;&lt;circle class="designstudio-circle" cx="50%" cy="50%" r="260" fill="#63db34" linejoin="round" stroke="#ffffff" stroke-width="0" fill-opacity="1" position="absolute"&gt;&lt;/circle&gt;&lt;path class="designstudio-icon" fill="#ffffff" d="M704 1152q-153 0 -286 -52t-211.5 -141t-78.5 -191q0 -82 53 -158t149 -132l97 -56l-35 -84q34 20 62 39l44 31l53 -10q78 -14 153 -14q153 0 286 52t211.5 141t78.5 191t-78.5 191t-211.5 141t-286 52zM704 1280q191 0 353.5 -68.5t256.5 -186.5t94 -257t-94 -257 t-256.5 -186.5t-353.5 -68.5q-86 0 -176 16q-124 -88 -278 -128q-36 -9 -86 -16h-3q-11 0 -20.5 8t-11.5 21q-1 3 -1 6.5t0.5 6.5t2 6l2.5 5t3.5 5.5t4 5t4.5 5t4 4.5q5 6 23 25t26 29.5t22.5 29t25 38.5t20.5 44q-124 72 -195 177t-71 224q0 139 94 257t256.5 186.5 t353.5 68.5zM1526 111q10 -24 20.5 -44t25 -38.5t22.5 -29t26 -29.5t23 -25q1 -1 4 -4.5t4.5 -5t4 -5t3.5 -5.5l2.5 -5t2 -6t0.5 -6.5t-1 -6.5q-3 -14 -13 -22t-22 -7q-50 7 -86 16q-154 40 -278 128q-90 -16 -176 -16q-271 0 -472 132q58 -4 88 -4q161 0 309 45t264 129 q125 92 192 212t67 254q0 77 -23 152q129 -71 204 -178t75 -230q0 -120 -71 -224.5t-195 -176.5z" transform="scale(.195, -.195) translate(600, -2000)"&gt;&lt;/path&gt;&lt;/g&gt;&lt;/svg&gt;&lt;/div&gt;&lt;/div&gt;&lt;div id="minimize-messages" class=" message-right bottom"&gt;&lt;/div&gt;&lt;/div&gt. 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