We cannot provide refunds on pre-paid subscriptions or services.</li> <li>Professional services rendered by Encryptomatic LLC are performed on a contractual basis are non-refundable.</li> <li>Product maintenance services that have alredy been consumed, include upgrade and support contracts or renewals, are non-refundable. </li> <li>Products for which we are an authorized reseller, such as MailStore, are subject to the vendor's terms of service.</li> <li>Please be patient. If you bought your software today and need a refund, our credit card processor does not allow us to make a refund until the first transaction has settled. In other words, we are prohibited from returning funds that have not been received.