Exoscale

Privacy Policy

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Privacy Policy Effective date: September 1st, 2021 We care about your privacy. This page explains actions and policies in use for the information that you provide when using this website and communicate with us as a service user. In short Exoscale only collects and information you choose to give us, and processes it with your consent or on legal basis. We collect as little personal information as we can to allow us to provide our services. Personal information is not sold to third parties and is used and processed as described on this page. We comply with the EU’s Privacy Shield framework and the General Data Protection Regulation (GDPR). We provide the same level of privacy protection regardless of your country of origin or location. Information collected by Exoscale Information from website browsers If you’re browsing Exoscale websites, we rely on cookies, server logs and web analytics providers to automatically collect basic information about the visitor. This information includes the browser type, operating system, language preference, referring site, and the date and time of each request. We also collect potentially personally-identifying information such as IP addresses. Information from users with Exoscale accounts On account creation, we ask for the following information: <ul> <li>Email address</li> <li>Password</li> <li>Full name and/or company name</li> <li>Billing address</li> </ul> We also collect personal information from you when you subscribe to our newsletters. If you contact us from our website’s contact form or our support platform, we keep a copy of your communications with us. We also keep a copy of all communication we send you that is related to the providing of our services. Use of collected information We use the personal information we collect from you for the following purposes: <ul> <li>To deal with your requests</li> <li>To provide you with information and access to resources that you have requested from us</li> <li>To provide you with technical support</li> <li>To improve our website’s performance and efficiency in assisting you with the use of our products</li> <li>For intrusion and misuse detection and securing access to our systems as well as enforcing our Terms of Service</li> <li>To improve our efficiency with customer service, content and functionality of our offering, to better understand our users’ needs and for general business management.</li> <li>To send important email notifications related to your use of the service.</li> <li>When you have allowed us to do so, to send occasional newsletter and marketing campaigns about our services. You can unsubscribe from these at any time using the link provided in the message.</li> </ul> Protection of information Safe handling of your personal information when it’s entered, submitted or accessed is ensured by the use of TLS for all communications over the network. Furthermore, we rely on PCI-compliant payment providers and do not store financial or credit card information on our servers. Identification of your account between Exoscale and the credit card processor is done through an anonymized token that we exchange in an encrypted way. Our data isn’t encrypted at-rest, however we control access to our datacenter locations with physical and network security. Cookies and tracking We use cookies and affiliated technologies such as <code>localStorage</code> to keep you logged in on our web properties and remembering your preferences. Our web analytics provider(s) also use cookies as a tracking mechanism. We only enable analytics on our public properties and within our customer on-boarding process to improve our performance in these areas. Cookie List A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes: Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Cookie Subgroup Cookies Cookies used .www.exoscale.com OptanonConsent, OptanonAlertBoxClosed 1st Party Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Cookie Subgroup Cookies Cookies used exoscale.com _gid, _gat_UA-, _ga 1st Party pagesense-collect.zoho.com 0d269e8747, _zcsr_tmp, zfccn 3rd Party Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Cookie Subgroup Cookies Cookies used app.getbeamer.com JSESSIONID 3rd Party www.google.com DV, OTZ 3rd Party .getbeamer.com _gid, _ga, _BEAMER_USER_ID_edWVOMQu12398, _gat_beamerTracker 3rd Party .google.com __Secure-3PAPISID, __Secure-3PSID, __Secure-3PSIDCC, 1P_JAR, APISID, GMAIL_RTT, HSID, NID, S, SAPISID, SEARCH_SAMESITE, SID, SIDCC, SSID 3rd Party Social Media Cookies These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools. Cookie Subgroup Cookies Cookies used www.slideshare.net language 3rd Party twitter.com personalization_id, ct0, guest_id 3rd Party www.linkedin.com bscookie 3rd Party linkedin.com lissc, UserMatchHistory, bcookie, lang, lidc 3rd Party slideshare.net __utmt, __utmz, lang, __utmc, bcookie, __utmb, _uv_id, __utma 3rd Party ads.linkedin.com lang 3rd Party linkedin.net lissc 3rd Party Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Cookie Subgroup Cookies Cookies used www.exoscale.com zabVisitId, zabUserId 1st Party doubleclick.net IDE, test_cookie 3rd Party youtube.com GPS, VISITOR_INFO1_LIVE, YSC 3rd Party scorecardresearch.com UID, UIDR 3rd Party www.swissinfo.ch ServerID 3rd Party cdn.pagesense.io ztpctest, zabUserId, zabVisitId 3rd Party You can change your preferences here Cookie Settings. Data processors Exoscale may rely on third-party sub-processor(s) to carry out specific processing activities on behalf of the Client throughout its providing of the Services. A list of sub-processors per Service is available in the following tables: Compute, Storage, SKS Name of data processor Purpose Location (currently no third-party processor) DBaaS flavors Name of data processor Purpose Location Aiven Oy Orchestration of data infrastructure services instances running on Exoscale Compute HELSINKI, Finland Third-party providers Exoscale relies on third-party providers to fulfill its operations. Exoscale hence forwards data about its Clients to these providers. Under no circumstances is data uploaded by Clients to Exoscale Services transferred to these providers. Name of provider Purpose Location Bexio Accounting Switzerland Postfinance Payment Service Provider Switzerland PayPal Payment Service Provider United States Six (previously Aduno) Credit card processor Switzerland Google Analytics Web analytics United States Twitter Web analytics United States Zoho A/B testing India Mailchimp Newsletters and marketing campaigns United States A1 Digital International Business intelligence Austria Amazon Web Services Data archival United States Joincube (aka. Beamer) Changelog user notifications United States MoocIt Online learning platform France Age limitations To the extent prohibited by applicable law, we do not allow use of our Services by anyone younger than 16 years old. Exoscale does not collect information about users’ age, but if we learn that anyone younger than 16 has unlawfully provided us with personal data, we will take steps to delete such information. Exercise of rights As an Exoscale Client, you are entitled to exercising the following rights with regard to the personal data Exoscale holds about you: <ul> <li>Right of information</li> <li>Right of access</li> <li>Right to rectification</li> <li>Right to erasure</li> <li>Right to restriction of processing</li> <li>Right to data portability</li> <li>Right to object to processing</li> <li>Right to not to be subject to a decision based solely on automated processing.</li> </ul> Data controller contact and Data Protection Officer Data subjects can exercise their rights by sending an email to privacy@exoscale.com. All enquiries will be handled by the Exoscale team under supervision of the Exoscale Data Privacy Officer. In accordance with Article 27 of the GDPR for controllers or processors based outside the European Union, Exoscale has appointed A1 Digital International GmbH, a company duly established and existing under the laws of Austria with its registered office at Lassallestrasse 9, 1020 Vienna, Austria as its Representative in the European Union. A1 Digital International GmbH can reached by post by sending a letter to “FAO Data Protection Officer” to the above address, or by email to privacy@a1.digital. Data Protection Authority If you are a resident of the European Economic Area and believe we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority: <code>Commission Nationale de l'Informatique et des Libertés 3 Place de Fontenoy TSA 80715 75334 PARIS CEDEX 07 France </code> Changes to this Privacy Policy We may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our Services or business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should terminate your Exoscale account.