XIX. Perform significant load or security testing without first obtaining SFDC’s written consent;</li> <li>XX. Remove any copyright, trademark, or other proprietary rights notices contained in or on the service or reformat or frame any portion of the web pages that are part of the service’s administration display;</li> <li>XXI. Access a third-party web property for the purposes of web scraping, web crawling, web monitoring, or other similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique User Agent string describing the purpose of the web client and obey the robots exclusion standard (also known as the robots.txt standard), including the crawl-delay directive;</li> <li>XXII. Use a service in any manner that would disparage Salesforce;</li> <li>