“Affected Service” refers to the particular Product that fails to meet the relevant SLA. &nbsp;In no event will the total credit, in the aggregate for all credits issued in one month exceed the equivalent of 25% of the relevant MRCs for the Affected Service. &nbsp;The Customer may not deduct or set-off a service credit, if any, from an invoice, but must, in all cases, wait for the invoice to reflect the service credit before the Customer can realize it.</p> <p> <strong>13. Service Credit Exceptions</strong> </p> <p>An outage shall not be deemed to have occurred in the event that the service is unavailable or impaired due to any of the following:</p> <p>