To the fullest extent permitted by law, in no event shall LiveChat be liable under this Agreement for any indirect, incidental, special, consequential or exemplary, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, business, revenues, data or other intangible losses, in each case, even if the party knew or should have known that such damages were possible and even if a remedy fails of its essential purpose.</p> <p>10.2 Limitation on amount of Liability. LiveChat shall only be liable for direct damages excluding any situation for which we are not responsible or which are caused by events outside our reasonable control. However, in no event, shall LiveChat’s aggregate liability under the Agreement or an applicable Order Form exceed the total amount paid by the Client to LiveChat hereunder for use of the paid Services during the maximum 12 (twelve) months prior to the liability event. The foregoing limitation will not limit the Client’s payment obligations under the Agreement.</p> <p>What that means for you?</p> <p>We both agree that our total liability hereunder will be limited to the amount paid by you for the use of the paid Services during the maximum twelve (12) months prior to the liability event. </p> 11. Final provisions <p>11.1 If any term or provision of the Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of the Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.</p> <p>