To the fullest extent permitted by law, Exam Success is not responsible for dealing with, and not, liable for, any disputes or complaints made by you or any Consumer in relation to the goods or services sold, or via, the Website (including any dispute or complaint regarding refunds, payment, goods or services). You should address such complaints directly with the Independent Tutor.</p> <p>10.3. You agree that Exam Success shall not be liable to you or any third party for any:</p> <p>(a) indirect, consequential, special or exemplary losses, expenses or liabilities. or <br>(b) loss of profits, loss of revenue, economic loss, loss of goodwill, loss, corruption or alteration of data, failure to realise anticipated savings, loss of opportunity, expectation loss or loss of production, arising out of, or in connection with, the provision or use of the Services, the Marketplace, the Website or these Terms.</p> <p>10.4. Notwithstanding, you agree that in any event, Exam Success’s maximum aggregate liability to you or a third party under these Terms will be no more than the total amount spent by a Consumer on the Website in the preceding 12 months.</p> <p>10.5. The Consumer acknowledges and agrees that the limitations of liability contained in this clause are a fair and reasonable allocation of the commercial risk between the parties. The provisions of this Clause 10 will continue to apply indefinitely after Termination of this Agreement.</p> <p>11. Confidentiality</p> <p>11.1.