This calculation excludes downtime required for routine maintenance, as notified at least two business days in advance and downtime resulting from technical malfunctions in the systems of Company, any Third Party Ad Exchange, or any other circumstances beyond LiquidM’s reasonable control (including, without limitation, Internet delays, network congestion and ISP malfunctions). For clarity, Uptime calculation is separate from and does not include the delivery or non-delivery of a subset of ads or campaigns.&nbsp;&nbsp. Notwithstanding anything to the contrary as negotiated between LiquidM and Company, in the event that Uptime in any calendar month is lower than 99%, Company will receive a reduction on the monthly Markup Fee amount of the following month. This reduction is calculated by taking the total number of minutes of downtime experienced in the current month and multiplying it by the amount equal to the Mark-up Fees of the previous month divided by the total number of minutes in the previous month. LiquidM provides telephone-based support services from hours of 9.00 AM to 7:00 PM CET Monday through Friday, except German holidays.</p> </li>