SailPoint will use log files, database records, audit logs and anyother information available to validate anSLA Claim and make a good faith judgment on the applicability of thisSLA to such SLA Claim.In the event anSLA Claim is denied, SailPoint shall maketheinformation used to validate suchSLA Claim available for auditing byCustomer at Customer’s request.4.Service Credits.If System Availabilityis less than 99.9%in an individual monthand if Customer has fulfilled all of its obligations underthe SaaS Agreement, then upon Customer submitting and SailPoint validating anSLA Claim, SailPoint will issue a Service CreditinCustomer’s next invoice, calculatedin accordance with the below chart. “Service Credit” represents apercentage of the monthly fee associated with the affected SaaS Service. In any given calendar month, Customer shall in no event be entitled to receive a Service Credit that exceeds 50% of its monthly fee for the affected SaaS Service.% System AvailabilityService Credit&lt. 99.9%10%&lt. 99.0%20%&lt.