If we do not make a final decision on your claim until after your card issuer's deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).</p> <p>Before contacting your card issuer or filing a dispute with us under the Venmo Purchase Program, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.</p>