planned maintenance for which 24 hours advance notice will be given. or</li> <li>unscheduled maintenance, during which we will use reasonable endeavours to keep you up to date.</li> </ul> <p>IRCCloud will, as part of the Paid Service, use reasonable endeavours to provide a level of support that is appropriate to the nature of any issues requiring support during normal business hours (UK time).</p> <p>Unfortunately, due to the nature of the Internet and technology, the Service is (save as provided above) provided on an “as available” and “as is” basis. This means that we are unable to promise that your use of the Service will be uninterrupted, without delays, error-free or meet your expectations and we do not give any commitment relating to the performance or availability of the Service in these Terms of Service and, to the extent we are able to do so, we exclude any commitments that may be implied by law.</p> <p>In the event of a claim arising out of the provision of the Service, our responsibility to you will never be more than the amount you have paid us for the use of the Service in the 12 months prior to the claim arising.</p> <p>