Where you pay by direct debit, it is your responsibility to make sure you have enough clear funds in your bank account for the direct debit payment to be deducted.</li> <li>It is your responsibility to check your bank account statements to make sure that the correct amounts are being debited from your account and to let the customer service know if you believe you are being billed incorrectly.</li> <li>You are responsible for making sure your payment details are always valid and up-to-date – you can do this online – visit My Account or contact the customer service team.</li> <li>