imported from DI--Onpg6Ww
https://groups.google.com/forum/#!msg/tosdr/DI--Onpg6Ww/ozliv4pSrQkJ http://www.amazon.com/gp/help/customer/display.html/ref=hp_901888_ref_how?nodeId=901926
> Partial refunds/Restocking Fees
> Any unopened media item or non-media item in original condition that is
> returned more than 30 days after delivery: you'll receive 80% of item's
> price.
> Any book that has obvious signs of use: you'll receive 50% of item's price.
> Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl
> record that has been opened (taken out of its plastic wrap): you'll receive
> 50% of item's price.
> Any item that is not in its original condition, is damaged, or is missing
> parts for reasons not due to our error: you'll receive up to 50% of item's
> price.
In my experience they do make refunds or send again books that didn't
arrive properly.
They do have a system in place to ask for refunds[1].
[1] http://www.amazon.com/gp/css/returns/homepage.html/ref=hy_f_4
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