ACI Learning is not responsible for any technical difficulties resulting from the World Wide Web, Internet access, and computer hardware or software.</p>10. Indemnity:<p>You hereby agree to indemnify, defend, and hold ACI Learning and all of their respective officers, directors, employees, owners, agents, information providers, affiliates, and licensors (collectively, “Representatives”) harmless from and against any and all liability, losses, costs, and expenses (including attorneys’ fees) incurred by them in connection with any claim arising out of any use or alleged use of your account or password by any person, whether or not authorized by you.