We collect the information that you directly provide to us, such as when you enter it on our website, or include it in an email that you send to us. This type of collection often occurs through our business support processes, such as:</p> <p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Registration or account for PlayStation (“<strong>Account</strong>”) Creation Processes, where we ask you to provide information such as: Contact info (e.g. name, email or physical address, country, or phone number); Account Administration Info (e.g. user name, password, or security questions); Billing Information (e.g. credit card or other payment number, billing address); Date of Birth; and Profile Info (e.g. profile photo, languages, likes).</p> <p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Purchase Processes, where we may ask you to provide additional billing info to process payment.</p> <p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Technical and Customer Support Processes, where we may ask you to provide contact info and information related to the issue you are contacting us about. We may also record calls you make to PlayStation Support.</p> <p>●&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other business processes, where we may ask you to provide information such as name, email address, and Account ID if you participate in market research surveys, beta and other user testing research, competitions, promotions or events or agree to receive marketing information from us.</p>