We normally collect personal information directly from you over the phone, face-to-face in an RAC Member Service Centre or agency, through the mail using paper application forms or electronically over the internet, through RAC mobile apps or other communication tools. However, in some circumstances, we collect personal information from a third party.</p> <p>RAC also obtains personal information through the use of website analytics tools, on where, when and how you use our products and services and to authenticate your access to products and services from us and our service providers and agents.</p> <p>