Personal information includes, but is not limit to, an individual’s name, address, birth date, e-mail address, phone number, country, persistent identifiers including an individual’s Internet Protocol (IP) address, customer number held in a cookie, a processor or device serial number, or a unique device identifier that can be used to recognize an individual over time and across different websites or online services.<br> <br> In order to provide you with an excellent customer service experience, when you contact Knowledge Network, we may collect any of the foregoing personal information.