We may, however, charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or we may refuse to comply with your request in these circumstances.<br> <br> Finally, please know that you have the right to make a complaint at any time to your relevant statutory authority. We would, however, appreciate the chance to deal with your concerns before you make a formal complaint, so please contact us first, either by email at support@copiri.com, or using the contact form here, to see if we can resolve the issue.