IV. Limitation on Liability <ol> <li>In no circumstances shall Zyxel, its officers, directors, affiliates, employees, licensors or Internet service providers be liable for any damages including direct, indirect, incidental, consequential or punitive damages, litigation or costs, including but not limited to losses of goodwill, profits or data or interruption of operation, arising from or in connection with this Terms of Use and/or transactions contemplated under this Terms of Use, including use or inability to use the Zyxel website, services and/or products, inability to use emergency numbers to reach emergency repair staff or get urgent assistance, and unauthorized access or change to user's communication records or information, even if Zyxel has been aware or advised of the possibility of the above damages.