The Customer acknowledges that he/she cannot claim to benefit from the conditions set out below for services for which he/she has not requested this specific pricing.</p> 1. Guarantee of Availability 99,99% (SLA) <p> <strong>1.1.</strong> For the services for which the Customer has subscribed to a Premium option, Clever Cloud guarantees the Customer an <strong>availability rate of 99.99% per year</strong> for the entire duration of the Contract, under the conditions set out in the General Terms and Conditions.</p> 2. Maintenance and Premium Support <p> <strong>2.1.</strong>