3. Service Credits<p> <strong>a.</strong> Availability For each month in which OwnBackup fails to meet the availability commitment in Section 1, Customer will be eligible to receive a service credit in the form of an extension of its subscription for the applicable OwnBackup product, as specified below</p> Monthly uptime percentage Monthly Unpermitted Downtime (minutes) Subscription Extension ≥ 99.5% <. 99.9% uptime 44-216 7 days ≥ 99.0% <. 99.5% uptime 216-432 14 days <. 99.0% uptime >.