We guarantee a 99.9% uptime SLA.</li> </ul> <ul> <li>Our SLA applies to any human errors by our team and by employees or contractors of any 3rd-party service providers that we use to supply the hosting service.</li> </ul> <ul> <li>Our SLA does not apply to any downtime that is out of our control, including problems resulting from 3rd-party code, user-error, or infrastructure failures from our architecture provider.</li> </ul> <ul> <li>Our SLA does not apply to any downtime that is beyond our control.