The customer must be prepared to accept a temporary solution in some cases until regular updates can be restored and errors are eliminated. Should Steganos not be in a position to consider a temporary solution within an appropriate timeframe to eliminate the error through improvements, exchange, or delivery of an update, the customer is entitled to a price reduction or a refund. In the case of three error elimination attempts within a timeframe of three months with respect to the same defect, it is not appropriate or reasonable, barring exceptional circumstances, to attempt another repair procedure.<br> <br> (11) Due to the known defectiveness of the Windows operating system as well as the variety of hardware upon which it runs, the user is reminded that the appearance of irregularities is not necessarily due to defects in the software.