Rise Broadband guarantees the monthly average Network Latency for round-trip packets carried between the Customer demarcation point and Rise Broadband’s Internet Gateway to be an average of 45ms or less.</p> <p>If the Latency guarantee is not met in a calendar month, the customer will receive a credit of 1/180th of the Monthly Recurring Charge (MRC) for that month for each full hour of outage under this SLA