Unless otherwise agreed, netcup guarantees a minimum average annual availability of 99.6% for all of its Internet-based services and other products. Availability is understood to mean the general operational readiness of servers and services. The following circumstances do not count as service disruptions: <ul> <li>Interruptions to availability due to a third-party fault lying outside netcup's sphere of influence </li> <li>Interruptions due to force majeure</li> <li>