4Availability <ol> <li> 4.1 <p>DeepL shall provide an annual average of 97% uptime availability for the Products. The availability calculation excludes any downtime for planned maintenance work as well as service interruptions which are beyond DeepL’s control, including but not limited to short-term and undue increase in the number of translation Requests by Customer which requires an unplanned increase in system capacity.</p> </li> <li>