xii. restrict, inhibit or interfere with the ability of any person to access, use or enjoy the Internet, the Services or any Equipment used to connect to the Services, or create an unusually large burden on our networks, including, without limitation, posting, uploading, transmitting or otherwise making available information or software containing a virus, lock, key, bomb, worm, Trojan horse or other harmful, limiting, destructive or debilitating feature. distributing mass or unsolicited e-mail (<strong>"spam"</strong>) or other messages. or otherwise generating levels of traffic sufficient to impede others' ability to send or retrieve information. or to use the Services in an abusive manner in connection with any unlimited packages, options or promotions.</p> <p>xiii. disrupt any backbone network nodes or network service, or otherwise restrict, inhibit, disrupt or impede our ability to monitor or deliver the Services, any transmissions or data;</p> <p>