REFUNDS <p> We offer a 7-days money back guarantee. If you are not satisfied with our VPN service or you can't use our service for technical reasons, notify us within the first 7 days after your account activation/last payment, and you will be given a 100% refund of the paid amount. <br>If a refund is due, you will be notified by e-mail. The refund process can take up to 15 days (usually less than a day) after cancellation of your account to receive your refund depending on payment form used. If you have not received your refund after 15 days, please inform us. <br> We do not refund orders from users suspended for breaching our policies. <br> No refunds (full or partial) are provided after the 7 days since last payment for any reasons. <br> No refunds are provided for the reason of potentially changing a discount/voucher code. <br> Refund requests must be based on valid reasons. We do not refund orders for vague reasons like "it doesn't work" without providing us details and letting us help. For example, if the customer doesn't use the correct VPN account credentials, first we need to make sure that the credentials are correct. <br> Issuing a 2nd refund for any reason is not possible