There is no guaranteed response time for live chat and telephone support.</li> <li>While Limenex will do our best to respond to every support ticket as quickly as possible, we do not promise to respond to tickets submitted to non-hosting support departments (e.g. Billing, Sales) of our helpdesk within any particular time frame.</li> <li>This guarantee does not cover tickets submitted to our Web Hosting Support, VPS Hosting Support and Dedicated Server Support department(s) pertaining to issues irrelevant to Customer's hosting service.</li> <li>