electronic data is protected by technological means, such as firewalls, access controls, encryption and pseudonymization (de-identification of information with pseudonyms). We use multi-factor authentication for members/customers using our Single Sign On authentication process to access Aeroplan and Air Canada applications with a unique username and password.</li> <li>we sensitize our personnel to the importance of safeguarding personal information from loss, theft or unauthorized access, use or disclosure</li> </ul> <p>