Opt Out <p>Customers who do not wish to receive commercial information from SecurityMetrics may opt out of that email by following the instructions at the bottom of the email. Customers are not usually able to opt out of emails containing information regarding a Customer’s account, services, or transactions.</p> Binding Arbitration <p>Customer may have the option to select binding arbitration for the resolution of Customer’s complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with SecurityMetrics and provided us the opportunity to resolve the issue.