The categories of service providers that we currently engage include the following: <ul> <li> <strong>Hosting Providers</strong>&nbsp;- We use various cloud service providers such as Google to help us host and manage our data. This means that the data is hosted remotely by the third party, and access by us in Hostelworld, rather than sitting on our systems.</li> <li> <strong>Payment Processors</strong>&nbsp;- We use third-party payment processors in order to assist us with taking payments on our website such as Stripe and Worldpay.</li> <li> <strong>Customer Relationship Management</strong>&nbsp;- We use third-party provider, Zendesk, to host our customer relationship management system, which our Customer Services team uses to record all contacts that you have with us and how we have resolved your queries and complaints.</li> <li> <strong>Technology Providers</strong>&nbsp;- This includes service providers who provide services that help us to secure our network, systems and emails. It also includes providers of services that enable us to undertake particular tasks, such as surveys or market research, or to implement our advertising programme.</li> <li> <strong>